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Part-Time Customer Service Agent for Clothing Brand

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LTVplus

25d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Philippines
    Remote

AI generated summary

  • You need customer service experience, excellent communication skills, tech proficiency (Gorgias/GZendesk), reliable devices and internet, critical thinking, and the ability to work independently.
  • You will handle customer inquiries via email, chat, and social media, collaborate with the team, troubleshoot issues, and adapt to diverse client needs to provide exceptional support daily.

Requirements

  • You’ve got customer service experience
  • You are a people person and you are a great communicator
  • You’re friendly, adaptable and a fast learner. Always up for a new challenge and you are handling it with a can do attitude.
  • A team player who’s not afraid to speak up, pitch in, and get things done. Thrive in fast paced environments and adapt to changes like a pro.
  • A reliable computer (preferably younger than 3 years) and a stable high speed internet connection.
  • Some experience with customer support software (e.g., Gorgias, Zendesk, LiveChat, Shopify) would be awesome!
  • A quiet, cozy workspace to handle calls and chats like a pro.
  • 8gb RAM and Core i3 above or equivalent processor (required) Stable internet connection 15 +mbps
  • Experience of at least 6 months
  • Excellent communication skills
  • Excellent customer service
  • Can work with minimal supervision
  • has a good work etiquette and no reliability issues
  • Attention to detail
  • Critical thinking skills
  • Out of the box thinking
  • Willingness to help out
  • Gorgias Experience is a plus
  • Must have own devices (primary and secondary)
  • 8GB RAM and Core i3 above or equivalent processor (required) Stable internet connection 35 +mbps
  • Hardware and power – with backups in case of outages
  • Time tracking tool is required to be installed

Responsibilities

  • Handle customer inquiries across email, chat, and social media like a pro. Be the voice of the brand, providing personalized and top-notch support.
  • Collaborate with our awesome team to boost customer satisfaction and share insights.
  • Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
  • Adapt to different client needs – because every day is a new adventure!
  • To provide excellent customer service through email and chats.

FAQs

Do we support remote work?

Yes, we operate as a remote-first company, allowing team members to work from home.

What are the working hours for this position?

The working hours are Mon 2 AM - 11 AM PT and Tue-Fri 9 AM - 6 PM PT, with Saturdays and Sundays off.

Is there training provided for this role?

Yes, there is a training duration of 8 hours provided for all new hires.

What are the required technical specifications for the role?

Candidates must have a computer with at least 8GB RAM and a Core i3 processor or equivalent, along with a stable internet connection of 35+ mbps.

Is previous customer service experience required?

Yes, candidates must have at least 6 months of customer service experience.

Are there specific software skills required for this position?

Yes, experience with software/platforms such as Gorgias, Shopify, and Asana is required.

How do I apply for this position?

To apply, please send your application along with your completed BWD assessment results to talent.acquisition@ltvplus.com.

What kind of customer interactions will I be handling?

You will handle customer inquiries across email, chat, and social media.

Is there a requirement for a quiet workspace?

Yes, you will need a quiet and cozy workspace to handle calls and chats effectively.

What should I do if I have questions about the application process?

Feel free to reach out to the provided contact for any questions regarding the application process.

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LTVplus

Ridding the World of Bad Customer Experiences

Consulting
Industry
201-500
Employees

Mission & Purpose

Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.