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Part-time Customer Service Assistant

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CVS UK Ltd

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Healthcare

AI generated summary

  • You must have strong verbal and written communication skills, basic IT skills (Excel), attention to detail, rapport-building ability, and customer service experience.
  • You will handle customer calls and emails, provide excellent service, resolve inquiries efficiently, and record feedback while maintaining a high standard of communication.

Requirements

  • Excellent communication skills across all channels including verbal & written
  • Basic IT skills (including Excel for reporting) and the willingness to learn new skills and systems
  • Excellent attention to detail
  • The ability to effectively build rapport with customers
  • Customer service experience

Responsibilities

  • Answering customer calls and emails
  • Liaising directly with customers by telephone, consistently providing customer service excellence
  • Resolving emails promptly and efficiently
  • Recording details or enquiries, comments and constructive feedback

FAQs

What are the working hours for the Part-time Customer Service Assistant role?

The working hours are Monday, Tuesday, and Friday for a total of 24 hours per week.

Is the job position permanent?

Yes, this is a permanent part-time position.

Where is the office located?

The office is based in Diss, UK.

Is training provided for the role?

Yes, training requires one full week at the Diss office from your start date.

Can I work from home?

Yes, this is a hybrid role, allowing for a combination of working from home and in the office.

What is the hourly pay for this position?

The hourly pay is £11.44.

What benefits are offered for this position?

Benefits include up to 7 weeks of holiday, a sharesave scheme, enhanced parental leave, discounted pet healthcare, professional development opportunities, and flexible benefits.

Is customer service experience required for this role?

Yes, customer service experience is a requirement for this position.

What skills are needed to apply?

You will need excellent communication skills, basic IT skills, attention to detail, and the ability to build rapport with customers.

Do I need to live near the office to apply?

Yes, candidates must live within a commutable distance to the office in Diss.

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CVS UK Ltd

Science & Healthcare
Industry
5001-10,000
Employees
1999
Founded Year

Mission & Purpose

Established in 1999, CVS Group is a leading provider of integrated veterinary services with around 500 practices throughout the UK, Netherlands, Republic of Ireland and Australia.