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Part time- Patient Admin Coordinator (24 hours/week)

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Boston Children's Hospital

Sep 20

  • Job
    Full-time
    Junior Level
  • People, HR & Administration

AI generated summary

  • You need a high school diploma, 1+ year in high-volume admin, strong organizational skills, and the ability to navigate prior authorizations while working well with diverse groups.
  • You will coordinate patient inquiries, scheduling, authorizations, and billing, ensuring effective communication with providers, insurance, and patients while improving departmental processes.

Requirements

  • High school diploma
  • Some college or occupationally-specific education/training preferred
  • Minimum of 1 year of experience in a high volume administrative role with an emphasis on problem resolution among multiple internal and/or external parties
  • Ability to learn the prior authorization process for medicines sufficient to navigate the intricacies of the current processes and facilitate improvements
  • Strong organizational skills and attention to detail
  • An ability to work with diverse internal and external constituencies
  • A sense of urgency and an ability to understand priorities and anticipate needs while also being flexible in order to accommodate changes in priorities

Responsibilities

  • Coordinates and facilitates administrative processes and services for the Department necessary to deliver and support care for patients. Supports the prior authorization process, scheduling, billing, and ordering of program supplies. May train on more complex prior authorization processes, support more complex patients with specialized treatments in support of patients with chronic diseases or conditions. Coordinates communications and services with insurance companies as directed. May assist with coordinating services with medical device and supply companies in support of providers’ care. The Patient Administrative Coordinator will be responsible for: Patient Encounters: Answer phone and email inquiries from patients, families, and external companies in coordination of clinical services. Record and forwards messages as needed Schedule new and return visits as needed. Verify patient demographics. Collect all necessary clinical documentation and information Respond to patient’s concerns and needs within scope of knowledge and authority and in accordance with our best practices and procedures Respond to situations requiring escalated service response, ensuring the appropriate providers and parties across multiple specialty areas are made aware of concerns and follows up to ensure resolution Maintain provider waitlists Respond to faxes appropriately Authorizations/Billing: Communicates with insurance companies to schedule Peer to Peer reviews As needed, prepare letters of medical necessity based on physician notes Process Improvement: Actively participate in and contributes to departmental and organizational initiatives and projects with a focus on continuous process improvement. Recommend and assists in implementing change in internal systems and procedures.

FAQs

What is the schedule for the Patient Admin Coordinator position?

The schedule is Monday, Wednesday, and Friday from 8:00 am to 4:30 pm, with one day required to be in person, either in Boston or Waltham.

What are the main responsibilities of the Patient Admin Coordinator?

The main responsibilities include coordinating administrative processes, supporting prior authorization, scheduling appointments, handling billing, processing patient inquiries, and participating in process improvement initiatives.

What qualifications are required for this position?

A high school diploma is required, along with a minimum of 1 year of experience in a high-volume administrative role. Some college or occupationally-specific education is preferred.

Is this a full-time or part-time position?

This is a part-time position, requiring 24 hours per week.

Is this a temporary role?

Yes, this position is classified as temporary.

Where is this job located?

The job is located in Boston, with the possibility of working from home part of the time in a hybrid format.

What type of benefits does Boston Children's Hospital offer for this position?

Boston Children’s Hospital offers competitive compensation, affordable health, vision and dental insurance, generous time off, a 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.

How does this role involve interacting with insurance companies?

The Patient Admin Coordinator will communicate with insurance companies to schedule Peer to Peer reviews and may prepare letters of medical necessity based on physician notes.

What skills are important for success in this role?

Important skills include strong organizational abilities, attention to detail, problem resolution skills, a sense of urgency, and the ability to work with diverse internal and external populations.

Is there a possibility for advancement within this role?

While the job posting does not specifically mention advancement, actively participating in process improvement and contributing to departmental initiatives can help build professional skills and may lead to future opportunities.

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Boston Children's Hospital

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Science & Healthcare
Industry
10,001+
Employees
1896
Founded Year

Mission & Purpose

Boston Children's Hospital is a 404-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Boston Children's offers a complete range of health care services for children from birth through 21 years of age. (Our services can begin interventions at 15 weeks gestation and in some situations we also treat adults.) We have approximately 25,000 inpatient admissions each year and our 200+ specialized clinical programs schedule 557,000 visits annually. Last year, the hospital performed more than 26,500 surgical procedures and 214,000 radiological examinations. Our team of physicians and nurses has been recognized by a number of independent organizations for overall excellence, and we're proud to share some notable examples with you here.