Part Time Sales Advisor / Keyholder

Hotel Chocolat

2mo ago

Applications are closed

Job
Full-time
Entry Level
Sales & Business Development
Hospitality & Retail

Requirements

Welcoming our customers and providing excellent service during their visit.
Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
Running tasting sessions and demonstrations of products.
Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
Preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.

Responsibilities

Welcoming our customers and providing excellent service during their visit.
Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
Running tasting sessions and demonstrations of products.
Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
Preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

FAQs

What is the job title for this position?

The job title is Part Time Sales Advisor / Keyholder.

Where is the job located?

The job is located in Harrogate.

What is the contract type for this position?

The contract type is Part-Time Permanent.

What is the salary range for this role?

The salary range for this role is £12.00 - £13.00 per hour.

What are the main responsibilities of the Sales Advisor?

The main responsibilities include welcoming customers, managing tills and queues, learning about products, running tastings and demonstrations, supporting with deliveries and stock, and preparing hot and cold drinks.

Is retail experience required for this role?

No, retail experience is not required; however, a commitment to being a true brand ambassador is expected.

What incentives are offered to employees?

Employees are offered performance-based incentives, a 50% unlimited staff discount, and a 70% discount on a stay at their hotel in St Lucia.

Are there opportunities for flexible working?

Yes, the company is open to discussions around flexible working to help balance work and home life.

What values does Hotel Chocolat promote in the workplace?

Hotel Chocolat promotes respect, equality, originality, authenticity, and ethics in the workplace.

Does Hotel Chocolat have an Equal Opportunity Employer policy?

Yes, Hotel Chocolat is proud to be an Equal Opportunity Employer and celebrates a diverse and inclusive culture.

Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods

Industry

1001-5000

Employees

2004

Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.