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Partner Success Manager

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Cisco

14d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Madrid

AI generated summary

  • You need 7 years in partner enablement, tech adoption, strong exec relationships, cross-functional leadership, and knowledge of recurring revenue. Spanish or Italian proficiency is required.
  • You will enable partner software adoption, support success programs, deliver training, liaise with product teams, monitor initiative progress, and manage service creation.

Requirements

  • Experience with development and execution of adoption plans across technology portfolio (e.g. Security, Observability, Networking)
  • 7 years of Partner enablement including experience driving software adoption across Partner ecosystem// building service propositions with partners
  • Experience of building and driving strong executive relationships within partner and the partner sales organisation based on trust
  • Experience leading virtual cross-functional teams in a matrix organization and building positive collaborative relationships
  • Experience with recurring revenue concepts, margin and attrition
  • Spanish or Italian language proficiency

Responsibilities

  • Enabling key Partners to own the adoption of Cisco Software through available programs.
  • Supporting partners in delivering Success Programs and initiatives with their customers and providing insights to optimize these programs.
  • Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
  • Acting as a liaison between Partners and Cisco’s CX product teams, sharing feedback to advise on product development and improvements.
  • Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
  • Managing services and service creation.

FAQs

What is the travel requirement for the Partner Success Manager position?

The travel requirement is up to 50%.

What are the main responsibilities of a Partner Success Manager?

The main responsibilities include enabling partners to drive software adoption, supporting partners in delivering Success Programs, facilitating workshops, acting as a liaison with product teams, supervising adoption initiatives, and managing services.

What qualifications are necessary for this role?

Minimum qualifications include experience with adoption plans across technology portfolios, 7 years of partner enablement experience, strong executive relationship building, experience leading cross-functional teams, knowledge of recurring revenue concepts, and Spanish or Italian language proficiency.

Will I be collaborating with other teams in this role?

Yes, you will collaborate with Partners, Customer Success Specialist Teams, Sales, Renewals, and the PAM team to drive software adoption and assist in driving Annual Recurring Revenue (ARR).

What does Cisco value in its employees?

Cisco values diversity, teamwork, innovation, and a commitment to creating an inclusive future. They celebrate individual differences and support one another’s growth and wellbeing.

Is there an opportunity for professional development in this role?

Yes, the role involves facilitating training sessions and workshops, allowing for both personal and partner professional development.

Are there any specific language requirements for this job?

Proficiency in either Spanish or Italian is required.

What compensation information is provided for this position?

The salary range reflects projected hiring range for new hire salaries and does not include equity or benefits. Compensation is based on location, skillset, experience, and relevant qualifications and may vary accordingly.

What benefits are offered to employees?

Benefits include medical, dental and vision insurance, a 401(k) plan with matching contributions, PTO, paid holidays, and additional paid time off for volunteering and emergencies.

Does this role focus on individual performance metrics?

Yes, the role involves driving individual partner success metrics like software adoption, usage consumption, customer satisfaction (CSAT), renewals, and expansion.

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Cisco

Technology
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.

Benefits

  • Competitive compensation

    Our high-performance culture rewards innovation, collaboration and achievement.

  • Employee stock purchase program

    Purchase Cisco stock at a discount to invest in your financial future and the company's (up to 10% of your salary).

  • Employee discount programs

  • Flexible work practices

  • Generous paid time off + holidays