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Parts Advisor

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Inchcape

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must have strong communication, IT skills, time management, target-driven experience, and a full UK driving licence. Passion for customer experience is essential.
  • You will provide excellent customer service, advise on parts availability, manage stock levels, process payments, and maintain accurate customer records daily.

Requirements

  • Excellent communication and organisational skills
  • A passion for delivering an incredible experience to all, whether internal or external customers
  • IT Skills including previous use of web systems, email and Microsoft excel
  • Excellent time management skills and the ability to work under pressure
  • Previous experience in a target driven role
  • Full UK driving licence

Responsibilities

  • Provide an outstanding level of customer care to those
  • Advise customers on parts availability
  • Provide advice on suitable parts to fit the customer’s requirements
  • Monitor and manage stock levels
  • Monitor and arrange stock delivery
  • Obtain and process payments in a timely manner in adherence to Inchcape policy
  • Maintain accurate customer records on our systems

FAQs

What is the salary for the Parts Advisor position?

The salary for the Parts Advisor position is £26,862.26 plus OTE and excellent benefits.

How many hours will I be working as a Parts Advisor?

You will be working 45 hours per week as a Parts Advisor.

What kind of customer service skills are required for this role?

Excellent communication and organisational skills are required, as well as a passion for delivering an incredible experience to all customers.

What benefits does the company offer?

The company offers 33 days of annual leave, retail discounts, gym discounts, cash healthcare plans, a cycle-to-work scheme, car discounts, a flexible pension scheme, family-friendly policies, a wellbeing programme, and a community volunteering day.

Is any specific IT proficiency required for this position?

Yes, proficiency in IT skills including previous use of web systems, email, and Microsoft Excel is required.

Do I need previous experience in the automotive industry?

Previous experience in a target-driven role is beneficial, but it is not necessary to have experience specifically in the automotive industry.

Is a driving licence required for this position?

Yes, a full UK driving licence is required for the Parts Advisor position.

What opportunities for career progression are available?

The company offers the right support for career progression within a successful, global automotive group across various sites and brands.

What type of company is Group 1 Automotive?

Group 1 Automotive is the largest partner in the UK for Mercedes-Benz, Volkswagen, and Audi, and the second largest for BMW & MINI, with over 7000 colleagues across 113 dealerships representing 21 brands.

Is a background in cars necessary to apply for this job?

No, you do not need to love cars to work with Group 1 Automotive; the focus is on creating outstanding experiences for customers, partners, and people.

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Inchcape

Automotive
Industry
10,001+
Employees

Mission & Purpose

Inchcape is the world's leading independent automotive distribution partner. We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK.