Logo of Huzzle

Home

Matches

Explore

Manage

Parts Advisor

image

Sytner Group

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Logistics
  • Leicester

AI generated summary

  • You should have motor industry experience, be IT literate, organized, detail-oriented, and possess strong communication skills. Passion for customer service and product knowledge is essential.
  • You will assist customers with parts identification, manage stock levels, maintain the stock room, and handle orders, all while fostering effective communication and teamwork. Flexibility is key.

Requirements

  • Ideally, you will have experience in a similar role within the motor industry and be IT literate.
  • High levels of organisation and attention to detail are required for this role.
  • Fantastic communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone.
  • We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers.

Responsibilities

  • As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers.
  • You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing.
  • You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories.
  • Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

FAQs

What is the main responsibility of a Parts Advisor at Sytner Group?

As a Parts Advisor, your main responsibility will be to assist customers and colleagues with parts identification, ordering, and managing stock levels, ensuring exceptional customer service is provided.

Is experience in the motor industry required for this role?

Ideally, yes. Previous experience in a similar role within the motor industry is preferred.

What kind of skills are important for a Parts Advisor?

High levels of organization, attention to detail, fantastic communication skills, and customer-facing experience are essential for this role.

Will I need to work weekends?

Yes, Parts Advisors work a variety of flexible patterns, which can typically include weekends to provide the highest level of service to our customers.

What benefits does Sytner Group offer to its employees?

Sytner Group offers an industry-leading benefits package, including enhanced holiday entitlement, career development, discounted car schemes, high street discounts, gym memberships, and more.

How does Sytner support diversity and inclusion?

Sytner is committed to creating an equitable environment and welcomes applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

How does Sytner Group value its employees?

Sytner Group values and respects every individual's unique contribution, supporting colleagues to thrive and achieve their full potential, as demonstrated by their outstanding colleague engagement survey scores.

Is training and development provided for Parts Advisors?

Yes, Sytner Group is passionate about continuous improvement and offers career development opportunities for its employees.

Can I request adjustments during the recruitment process?

Yes, applicants have the right to ask for changes or adjustments to job interviews and the recruitment process as part of Sytner's commitment to Diversity and Inclusion.

image

Sytner Group

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.