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Patient Access Receptionist

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Kingston Hospital NHS Foundation Trust

3mo ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
    People, HR & Administration
  • Kingston upon Hull

AI generated summary

  • You need excellent communication and organizational skills, accuracy in recording patient details, and a commitment to the hospital's values of care, safety, responsibility, valuing others, and inspiration.
  • You will provide high-quality reception services, record patient attendance, manage follow-up appointments, and support administrative tasks within the Patient Access team.

Requirements

  • The Patient Access team are looking for an enthusiastic individual with excellent communication and organisational skills to join our friendly, supportive team of receptionists.
  • You will be expected to accurately records patient attendance details and manage the scheduling of follow up appointments across a range of specialities in line with Kingston Hospital’s Access Policy.
  • You will provide back-office support and help complete a number of administrative duties within the Patient Access team.
  • Kingston Hospital NHS Trust Has Five Key Values And We Want To Employ And Work With People Who Share These Values And Demonstrate Behaviours That Support Them. They Are
  • Caring – Design and deliver care around each individual patient’s needs and wants.
  • Safe – Make the safety of patients and staff our prime concern as safety comes first
  • Responsible – All staff take responsibility for the hospital, its services and reputation
  • Value Each Other – Value each other's contribution
  • Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients

Responsibilities

  • The role will be to provide a high-quality reception service for patients attending Kingston Hospital Outpatients clinics in Main Outpatients, Sir William Rous Unit and Raynes Park Health Centre.
  • You will be expected to accurately record patient attendance details and manage the scheduling of follow-up appointments across a range of specialities in line with Kingston Hospital’s Access Policy.
  • You will provide back-office support and help complete a number of administrative duties within the Patient Access team.

FAQs

What responsibilities will I have as a Patient Access Receptionist?

As a Patient Access Receptionist, you will provide a high-quality reception service for patients attending outpatient clinics, accurately record patient attendance details, manage follow-up appointments across various specialties, and provide back-office support along with completing administrative duties within the Patient Access team.

What skills are required for this role?

The ideal candidate should possess excellent communication and organizational skills.

Is there an opportunity for career progression in this role?

Yes, the current admin structure in the Trust provides plenty of opportunities for candidates to develop their skills and progress their careers if they wish.

What values does Kingston Hospital NHS Trust emphasize for its employees?

Kingston Hospital NHS Trust emphasizes five key values: Caring, Safe, Responsible, Value Each Other, and Inspiring.

Who can I contact for further details or informal visits regarding this position?

You can contact Jodie Piper, Patient Access Manager, at jodiepiper@nhs.net or by telephone at 020 8934 3949.

Where will I be providing services as a Patient Access Receptionist?

You will be providing services at Kingston Hospital Outpatients clinics, including Main Outpatients, Sir William Rous Unit, and Raynes Park Health Centre.

What is the main focus of the Patient Access team's mission?

The main focus of the Patient Access team is to design and deliver care around each individual patient's needs and wants while ensuring safety, responsibility, and valuing everyone's contributions.

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Kingston Hospital NHS Foundation Trust

Science & Healthcare
Industry
1001-5000
Employees
1993
Founded Year

Mission & Purpose

Kingston Hospital NHS Foundation Trust provides acute and specialized healthcare services to the community of Kingston upon Thames and surrounding areas. Their mission is to offer high-quality, compassionate care that meets the needs of patients and improves their health outcomes. Their purpose is to deliver exceptional medical care, support patient recovery, and enhance the overall well-being of those they serve.