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Patient Access Scheduling Clerk

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Scarborough Health Network

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Quick Apply

AI generated summary

  • You must have a relevant post-secondary education, 1 year scheduling experience, medical terminology certification, strong computer skills, excellent customer service, and the ability to manage multiple tasks efficiently.
  • You will schedule appointments, validate patient information, educate on fees, respond to inquiries, and support your team while ensuring accurate data entry in the clinical information system.

Requirements

  • Graduate of a Medical Office Administration program, Business Administration program, or equivalent combination of post-secondary education and/or minimum 1 year recent scheduling experience.
  • Recent experience scheduling for complex programs (e.g. Diagnostic Imaging, Oncology, etc.)
  • Medical terminology certificate required or completion within 1 month of hire.
  • Completion of SHN customer service training within 3 months of hire
  • Experience using multi-line phones, fax machines and documents scanners.
  • Current experience in an acute hospital setting
  • Well-developed keyboarding/computer skills with a minimum keyboarding speed of 35 wpm with 80% accuracy (Skill testing will be administered)
  • Demonstrated experience in Clinical Information Systems, Word, Excel, Outlook (skill testing will be administered)
  • Strong customer service skills (skill testing will be administered)
  • Knowledge of Medical Abbreviations and Medical Spelling (skill testing will be administered)
  • Excellent customer service and interpersonal skills with demonstrated ability to work well with patients, fellow staff, physicians and other community stakeholders.
  • Ability to collect patient information by phone interview efficiently and accurately within set timeframes, using standardized scripting.
  • Demonstrated excellence in multi-tasking in different media (phone calls, typing, multiple screens)
  • Effective time management and organizational skills with an ability to work well under pressure, prioritize and manage multiple demands in a fast-paced environment.
  • Ability for self-direction and to work independently exercising sound judgment with minimal supervision.
  • Demonstrated initiative, stewardship, interpersonal and teamwork skills.
  • Demonstrated excellence in problem solving and critical thinking skills.
  • Demonstrated excellence in verbal and written English communication.
  • Maintains own competency and follows department standards.
  • Seeks help and accepts guidance when a gap in competency is identified.
  • Promotes and assists with activities for quality improvement.
  • Proven ability in handling sensitive and confidential issues and information in a professional manner
  • Ability to perform the essential duties of the job.
  • Commitment to providing an exceptional experience for staff and clients within a challenging health care environment by being compassionate, inclusive, courageous and innovative.
  • Demonstrates values consistent with Scarborough Health Network (SHN) Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy a and legislation
  • Utilize protective equipment provided and identify and reports hazards
  • Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community
  • Strong work ethic and commitment is required
  • Demonstrated high standards of work outputs
  • Highly punctual
  • Demonstrated professionalism and reliability

Responsibilities

  • Accurately deciphers and transcribes referrals/orders into clinical information system (CIS).
  • Schedules referrals/orders into clinical information system (CIS).
  • Scans and attaches referrals/orders into clinical information system (CIS).
  • Interviews patients by phone and enters precise registration information into clinical information system (CIS).
  • Validates patient health card information to determine eligibility and actions accordingly.
  • Educates patients on fees associated with visits. Obtains secondary insurance and credit card information on electronic billing consent, when applicable.
  • Accurately advises patients of related appointment instructions/preparations and what to expect upon arrival at Scarborough Health Network.
  • Responds to patient feedback and concerns with compassion and professionalism in line with SHN’s values and Patient Partnership Principles.
  • Ability to perform the essential duties of the job and to seek help and accept guidance when a gap in competency is identified.
  • Promotes patient use of MyChart.
  • Answers patients/staff/provider and scheduling requests by phone.
  • Confirms, reschedules and cancels patient appointments.
  • Auto faxes scheduling orders/requests.
  • Registration tasks as assigned.
  • Training and orientation of new staff.
  • Other duties as assigned.

FAQs

What is the job title for this position?

The job title is Patient Access Scheduling Clerk.

Is this position temporary or permanent?

This position is temporary (fixed term) for a duration of 6 months.

What is the work schedule for this position?

The hours for this position cover all shifts, and it is part-time.

What is the hourly pay range for this position?

The minimum hourly rate is $32.184 and the maximum hourly rate is $32.884.

What kind of experience is required for this position?

A graduate of a Medical Office Administration program, Business Administration program, or an equivalent combination of post-secondary education and/or a minimum of 1 year recent scheduling experience is required.

Is there a requirement for certification in medical terminology?

Yes, a medical terminology certificate is required or must be completed within 1 month of hire.

What types of services will the Scheduling Clerk be scheduling for?

The Scheduling Clerk will be scheduling patients for various areas including multi-modality Diagnostic Imaging services, regional Cardiac Care programs, and the Women & Children's program.

What skills are required for this position?

Required skills include strong customer service skills, well-developed keyboarding/computer skills, experience using Clinical Information Systems, good time management, organizational skills, and the ability to handle sensitive information professionally.

Is there a union associated with this position?

Yes, this position is part of CUPE (Canadian Union of Public Employees).

Are there opportunities for training and career growth in this position?

Yes, this position offers opportunities for learning and career growth as the team is being built up.

What is the company's stance on diversity and inclusivity?

Scarborough Health Network embraces and celebrates multicultural heritage and diversity and is committed to fostering an environment of equity and inclusivity for all employees and patients.

Are accommodations available during the recruitment process?

Yes, accommodations are available through any stage of the recruitment process, and candidates are encouraged to make their needs known when contacted.

Is there an opportunity to experience working with patients and healthcare leaders in this role?

Yes, this role involves working closely with patients and healthcare leaders to improve the patient experience.

What qualities are preferred for candidates applying for this role?

Candidates should demonstrate professionalism, reliability, a strong work ethic, effective communication skills, and the ability to work independently while exercising sound judgment.

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Scarborough Health Network

Where the World Comes to Work

Science & Healthcare
Industry
5001-10,000
Employees
2018
Founded Year

Mission & Purpose

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals.