Patient Admin Executive - UAEN

NMC Healthcare

7d ago

Job
Full-time
Junior & Mid Level
People, HR & Administration
Healthcare
Dubai

AI generated summary

You must have a Bachelor’s Degree in any discipline; a Master’s degree is advantageous.
You will greet patients, manage appointments, handle inquiries, process payments, maintain records, ensure confidentiality, provide information on procedures, and support a clean reception area.

Requirements

Bachelor’s Degree - Any discipline or related fields. Master’s degree will be an advantage.

Responsibilities

Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
Appointment management includes no-shows, rescheduling and confirmations.
Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
Provide claim forms in case the patient wants to claim reimbursement.
Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
Cater to the needs of all incoming patients (with or without appointments).
Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedure for booking appointments.
Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
Giving information to the respective doctor/nurse for the call backs.
Checking the emails daily, replying wherever required and to clear the respective dues if any.
Ensure operations are carried out uniformly according to the hospital policies and procedures.
Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by doctor and handing over available education materials.
Participate in the Hospital training programs.
Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
Keeping strict compliance in confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organisation information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with my hospital duties, with its specific prior written authorisation.
Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
Appointment management includes no-shows, rescheduling and confirmations.
Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
Provide claim forms in case the patient wants to claim reimbursement.
Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
Cater to the needs of all incoming patients (with or without appointments).
Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedure for booking appointments.
Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
Giving information to the respective doctor/nurse for the call backs.
Checking the emails daily, replying wherever required and to clear the respective dues if any.
Ensure operations are carried out uniformly according to the hospital policies and procedures.
Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by doctor and handing over available education materials.
Participate in the Hospital training programs.
Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
Keeping strict compliance in confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organisation information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with my hospital duties, with its specific prior written authorisation.

FAQs

What is the primary role of a Patient Admin Executive?

The primary role of a Patient Admin Executive is to greet patients, manage appointments, handle inquiries, provide information about medical insurance coverage, and ensure smooth operations within the hospital's administrative functions.

What qualifications are required for this position?

A Bachelor's Degree in any discipline or related fields is required. A Master's degree will be considered an advantage.

What are the main responsibilities of this role?

Responsibilities include greeting and directing patients, managing phone inquiries, handling appointment scheduling, maintaining patient records, processing payments, ensuring compliance with hospital policies, and educating patients about procedures.

How does the Patient Admin Executive handle patient inquiries?

They handle patient inquiries by screening phone calls, determining the nature and urgency of the inquiry, and referring callers to the appropriate department or scheduling appointments as needed.

Is knowledge of the Hospital Information System important for this role?

Yes, maintaining a working knowledge of the Hospital Information System is essential for managing appointments, patient details, and financial transactions.

How are payment collections managed by the Patient Admin Executive?

The Patient Admin Executive collects payments or co-payments, checks insurance eligibility, and processes daily cash and credit card transactions following finance protocols.

How does the Patient Admin Executive support patient education?

They provide education to patients requiring investigation procedures by explaining the processes for specific tests and distributing available educational materials.

What is the protocol for handling patient complaints in this position?

Complaints are handled in a structured, timely, and professional manner, ensuring fairness, courtesy, respect for privacy, and a focus on continuously improving departmental services.

Are there any training programs for this position?

Yes, participation in hospital training programs is required to stay updated on policies and procedures.

Will the Patient Admin Executive have access to confidential information?

Yes, but they must comply with strict confidentiality agreements and only access or disclose information as required for their hospital duties.

NMC Healthcare

Delivering personalised care that matters.

Science & Healthcare

Industry

10,001+

Employees

1974

Founded Year

Mission & Purpose

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world. ---------------------------------------- DISCLAIMER: Fraudulent Job Offers ---------------------------------------- It has come to our attention that fake job offers have been circulated under the name of NMC Healthcare by certain individuals/entities claiming that they are representatives or subsidiaries or under contract with NMC Healthcare. If you receive any unauthorised, suspicious, or fraudulent offers or interview calls, please send an email to verification@nmc.ae for formal verification. If you believe you have been a victim of a recruitment fraud, you are encouraged to approach the law enforcement agencies immediately.