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Applications are closed

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare
  • London

Requirements

  • - Successful applicants will be able to demonstrate they meet the essential criteria in the person specification in their application and if shortlisted, at interview.
  • - You will be someone who will ensure that the patient experience is prioritised at all times and who would welcome the chance to assist in taking the services forward as part of a friendly multidisciplinary team.
  • - The postholder will ensure that all patient data is entered into the EPR in a timely and accurate manner.
  • - This will include close liaison with the multidisciplinary team of Medical staff.

Responsibilities

  • - Patient Care Coordinators are the first point of contact for patients calling or entering our buildings and maintain professional, mature conduct at all times especially when patients are anxious or distressed and require an empathetic communication style.
  • - The main focus of the role is working on our Reception areas at both 56 Dean Street and Dean Street Express.
  • - We also run our own Call Centre on site, which you will rotate to.
  • - Administration responsibility includes clinical coding on our healthcare software.
  • - You will be someone who will ensure that the patient experience is prioritised at all times and who would welcome the chance to assist in taking the services forward as part of a friendly multidisciplinary team.
  • - The postholder will ensure that all patient data is entered into the EPR in a timely and accurate manner.
  • - This will include close liaison with the multidisciplinary team of Medical staff.

FAQs

What is the main focus of the Patient Care Coordinator role?

The main focus of the Patient Care Coordinator role is to work at the reception areas of 56 Dean Street and Dean Street Express, and to assist in managing the call centre on site.

What kind of communication style is preferred for this role?

An empathetic communication style is preferred, especially when dealing with anxious or distressed patients.

Are there specific hours or shifts for this position?

Yes, there are three late evening clinics per week, and the service is also open on Saturdays. Some roles may require weekend shifts at multiple sites.

How is patient data managed in this role?

The postholder will ensure that all patient data is entered into the Electronic Patient Record (EPR) system in a timely and accurate manner.

What type of team will the Patient Care Coordinator work with?

The Patient Care Coordinator will work with a multidisciplinary team that includes doctors, nurses, health advisers, and administration teams.

Is the Trust open to flexible working arrangements?

Yes, the Trust welcomes applications for flexible working arrangements and strives to accommodate requests where possible to support staff and patient needs.

What is the probationary period for this position?

Employment is subject to a six-month probationary period.

How does the Trust support equal opportunities for applicants?

The Trust is committed to equality and welcomes applications from all backgrounds. Adjustments can be made for disabled candidates.

Who can I contact for further details or informal visits regarding the role?

You can contact Debbie Mina, the Service Delivery Manager, at debbie.mina@nhs.net for further details or to arrange informal visits.

What should I do if I haven't heard back about my application?

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful.

Science & Healthcare
Industry
5001-10,000
Employees
1993
Founded Year

Mission & Purpose

Chelsea and Westminster Hospital NHS Foundation Trust provides a range of healthcare services, including emergency care, elective surgeries, and specialized treatments, across its hospitals and clinics. Their mission is to deliver excellent, patient-centered care that improves health outcomes and overall well-being. They focus on providing high-quality, compassionate, and accessible services to meet the diverse needs of the community they serve.

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