FAQs
What is the main focus of the Patient Care Coordinator role?
The main focus of the Patient Care Coordinator role is to work at the reception areas of 56 Dean Street and Dean Street Express, and to assist in managing the call centre on site.
What kind of communication style is preferred for this role?
An empathetic communication style is preferred, especially when dealing with anxious or distressed patients.
Are there specific hours or shifts for this position?
Yes, there are three late evening clinics per week, and the service is also open on Saturdays. Some roles may require weekend shifts at multiple sites.
How is patient data managed in this role?
The postholder will ensure that all patient data is entered into the Electronic Patient Record (EPR) system in a timely and accurate manner.
What type of team will the Patient Care Coordinator work with?
The Patient Care Coordinator will work with a multidisciplinary team that includes doctors, nurses, health advisers, and administration teams.
Is the Trust open to flexible working arrangements?
Yes, the Trust welcomes applications for flexible working arrangements and strives to accommodate requests where possible to support staff and patient needs.
What is the probationary period for this position?
Employment is subject to a six-month probationary period.
How does the Trust support equal opportunities for applicants?
The Trust is committed to equality and welcomes applications from all backgrounds. Adjustments can be made for disabled candidates.
Who can I contact for further details or informal visits regarding the role?
You can contact Debbie Mina, the Service Delivery Manager, at debbie.mina@nhs.net for further details or to arrange informal visits.
What should I do if I haven't heard back about my application?
If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful.