FAQs
What qualifications are required for the Patient Experience Officer position?
Candidates should have recent and relevant knowledge of complaints handling, experience managing difficult situations, exemplary written skills, and strong interpersonal and management skills.
What are the key responsibilities of a Patient Experience Officer?
The key responsibilities include handling complaints, providing guidance to Investigating Officers, drafting high-quality response letters, organizing local resolution meetings, and preparing detailed briefing papers on patient experience feedback.
Where is this position based?
The role is based in Exeter, a vibrant city in England with excellent transport links and a variety of shops, cafes, and bars.
What are the working hours for this position?
The standard working week for this position is 37.5 hours.
What kind of training or development opportunities are available?
The successful applicant will have opportunities for continuous professional development and career progression within the Trust.
What benefits are offered for this role?
Benefits include a competitive NHS salary, holiday entitlements of up to 33 days, a generous pension scheme, pay enhancements for out-of-hours work, free parking across Trust sites, and access to various discounts.
Who can I contact for more information about the position?
For further details or informal visits, you can contact Christian Mickley, Senior Patient Experience Officer, at christian.mickley@swast.nhs.uk or by calling 01392 453814.
Is experience in handling complaints essential for this role?
Yes, recent and relevant experience in complaints handling is essential for this position.
Is the role suited for individuals who are passionate about improving patient care?
Yes, the role is ideal for individuals who embody values of compassion, teamwork, and innovation, and who are dedicated to making a real difference in people's lives.
Does the position require interaction with sensitive or distressing content?
Yes, the role involves actively listening to feedback from individuals who may be emotionally distressed or bereaved and managing sensitive situations with professionalism and support.