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Patient Pathway Administrator

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Oxford University Hospitals NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Entry Level
  • Oxford

AI generated summary

  • You should have strong organizational skills, attention to detail, and experience with patient pathways in a healthcare setting. Proficiency in IT systems and excellent communication skills are essential.
  • You will manage patient appointments, maintain accurate records, coordinate communications, and support the healthcare team to ensure efficient patient pathways and smooth service delivery.

Requirements

  • - Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience.
  • - Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
  • - Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
  • - Use of the digital transcription system to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision.
  • - Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items.
  • - Monitor urgent investigation requests to ensure they are processed appropriately.
  • - To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
  • - Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
  • - Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff.
  • - Answer all telephone calls in a timely manner and action as appropriate.
  • - Maintain patient confidentiality at all times.

Responsibilities

  • Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
  • The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team.
  • Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
  • Use of the digital transcription system to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision.
  • Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items
  • Monitor urgent investigation requests to ensure they are processed appropriately.
  • To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
  • Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.
  • Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff.
  • Answer all telephone calls in a timely manner and action as appropriate.
  • Maintain patient confidentiality at all times.

FAQs

What is the job title for this position?

The job title is Patient Pathway Administrator.

What is the working schedule for this role?

The position requires full-time work, totaling 37.5 hours a week.

In which department will the Patient Pathway Administrator be working?

The Patient Pathway Administrator will be working within the Cardiology department, specifically supporting the General Cardiology and TAVI team within the Cardiothoracic Directorate.

What are the primary responsibilities of the Patient Pathway Administrator?

The primary responsibilities include providing comprehensive administrative support to consultants and clinical staff, managing diary administration, handling correspondence, using a digital transcription system for clinical correspondence, prioritizing incoming post, monitoring urgent investigation requests, ensuring compliance with 18 week referral to treatment (RTT) and Cancer access targets, updating patient details on EPR, and maintaining patient confidentiality.

What types of communication will the Patient Pathway Administrator engage in?

The Administrator will engage in communication with referrers, patients, and various relevant parties. This includes responding to queries, answering telephone calls, and producing high-quality correspondence related to patient pathways.

What is the target timeframe for producing clinical correspondence?

The target timeframe for producing clinical correspondence is within 7 working days from the point of clinical delivery or decision.

How will the Patient Pathway Administrator support clinical teams?

The Administrator will support clinical teams by ensuring a high standard of data quality, facilitating efficient patient administration, and intervening where necessary to expedite appointments or surgery, ultimately contributing to the delivery of high-quality patient care.

What is the significance of this role in relation to patient experience?

The role is pivotal in enhancing the patient experience by ensuring smooth administrative processes that underpin the patient journey, thereby supporting clinical staff in delivering timely and effective care.

Who can I contact for further details or to arrange an informal visit?

You can contact Samantha White, the TAVI Coordinator and team leader, via email at samantha.white1@ouh.nhs.uk or by telephone at 01865 226 166.

What are the values that underpin the work at Oxford University Hospitals NHS Foundation Trust?

The Trust's values include compassion, respect, learning, delivery, improvement, and excellence, which collectively emphasize the importance of patient-centered care and the quality of healthcare services.

Oxford University Hospitals NHS Foundation Trust

A world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. Care to join us?

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST (OUH) is a world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, north Oxfordshire. The Trust provides a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training and research.