FAQs
What is the job title for this position?
The job title is Patient Pathway Administrator.
What is the working schedule for this role?
The position requires full-time work, totaling 37.5 hours a week.
In which department will the Patient Pathway Administrator be working?
The Patient Pathway Administrator will be working within the Cardiology department, specifically supporting the General Cardiology and TAVI team within the Cardiothoracic Directorate.
What are the primary responsibilities of the Patient Pathway Administrator?
The primary responsibilities include providing comprehensive administrative support to consultants and clinical staff, managing diary administration, handling correspondence, using a digital transcription system for clinical correspondence, prioritizing incoming post, monitoring urgent investigation requests, ensuring compliance with 18 week referral to treatment (RTT) and Cancer access targets, updating patient details on EPR, and maintaining patient confidentiality.
What types of communication will the Patient Pathway Administrator engage in?
The Administrator will engage in communication with referrers, patients, and various relevant parties. This includes responding to queries, answering telephone calls, and producing high-quality correspondence related to patient pathways.
What is the target timeframe for producing clinical correspondence?
The target timeframe for producing clinical correspondence is within 7 working days from the point of clinical delivery or decision.
How will the Patient Pathway Administrator support clinical teams?
The Administrator will support clinical teams by ensuring a high standard of data quality, facilitating efficient patient administration, and intervening where necessary to expedite appointments or surgery, ultimately contributing to the delivery of high-quality patient care.
What is the significance of this role in relation to patient experience?
The role is pivotal in enhancing the patient experience by ensuring smooth administrative processes that underpin the patient journey, thereby supporting clinical staff in delivering timely and effective care.
Who can I contact for further details or to arrange an informal visit?
You can contact Samantha White, the TAVI Coordinator and team leader, via email at samantha.white1@ouh.nhs.uk or by telephone at 01865 226 166.
What are the values that underpin the work at Oxford University Hospitals NHS Foundation Trust?
The Trust's values include compassion, respect, learning, delivery, improvement, and excellence, which collectively emphasize the importance of patient-centered care and the quality of healthcare services.