FAQs
What is the main purpose of the Patient Pathway Administrator role?
The main purpose of the Patient Pathway Administrator role is to provide high-standard, efficient, and comprehensive support to clinical teams within the Respiratory Medicine Service. The post holder manages all elements of the patient pathway in line with the Trust’s Elective Access Policy.
What are the primary responsibilities of the Patient Pathway Administrator?
The primary responsibilities include providing administrative support to clinical staff, managing diary administration, facilitating correspondence, acting as a first point of contact for patients and other stakeholders, and using digital transcription systems to produce high-quality clinical correspondence.
Who will the Patient Pathway Administrator work with?
The Patient Pathway Administrator will work alongside clinical staff, including consultants, within the wider administrative team to deliver high-quality patient care.
How does the role contribute to patient care?
The role contributes to patient care by ensuring effective communication and support throughout the patient pathway and proactively engaging in the development and improvement of the service.
What kind of queries will the Patient Pathway Administrator handle?
The Patient Pathway Administrator will handle queries from patients, relatives, GPs, and other relevant agencies, as well as respond to inquiries from within the Trust, including the Patient Contact Centre.
What tools will the Patient Pathway Administrator need to use?
The Patient Pathway Administrator will need to use Trust digital transcription systems to produce clinical correspondence efficiently and in accordance with local and national target timeframes.
What are the values of the Oxford University Hospitals NHS Foundation Trust?
The Trust's values include compassion, respect, learning, delivery, improvement, and excellence, all aimed at putting patients at the heart of what they do and ensuring quality healthcare.
Who can I contact for more information about the role?
For further details or informal visits, you can contact Tenisha Joseph, Administration Manager, at tenisha.joseph@ouh.nhs.uk or by telephone at 01865 226740.
Where is the Oxford University Hospitals NHS Foundation Trust located?
The Trust comprises four hospitals: the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and the Horton General Hospital in Banbury.