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Patient Pathway Adminstrator

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Oxford University Hospitals NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Entry Level
  • Oxford

AI generated summary

  • You should possess strong administrative skills, attention to detail, and experience in healthcare settings. Excellent communication and organizational abilities are essential for success.
  • You will manage patient pathways, coordinate appointments, maintain records, liaise with healthcare staff, and ensure timely patient care while supporting operational efficiency.

Requirements

  • - Provide primary administrative support to all clinical staff, primarily consultants, and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
  • - Act as a first point of contact on the telephone and by email for patients, relatives, GPs and any other relevant agencies, answering or re-directing queries in a timely manner, as appropriate. Similarly, responding to queries from elsewhere in the Trust, for example, the Patient Contact Centre, and ensuring these agencies are informed of any changes to local processes.
  • - Use Trust digital transcription systems to produce high-quality clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress within local and national target timeframes.

Responsibilities

  • Provide primary administrative support to all clinical staff, primarily consultants, and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
  • Act as a first point of contact on the telephone and by email for patients, relatives, GPs and any other relevant agencies, answering or re-directing queries in a timely manner, as appropriate. Similarly, responding to queries from elsewhere in the Trust, for example, the Patient Contact Centre, and ensuring these agencies are informed of any changes to local processes.
  • Use Trust digital transcription systems to produce high-quality clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress within local and national target timeframes.

FAQs

What is the main purpose of the Patient Pathway Administrator role?

The main purpose of the Patient Pathway Administrator role is to provide high-standard, efficient, and comprehensive support to clinical teams within the Respiratory Medicine Service. The post holder manages all elements of the patient pathway in line with the Trust’s Elective Access Policy.

What are the primary responsibilities of the Patient Pathway Administrator?

The primary responsibilities include providing administrative support to clinical staff, managing diary administration, facilitating correspondence, acting as a first point of contact for patients and other stakeholders, and using digital transcription systems to produce high-quality clinical correspondence.

Who will the Patient Pathway Administrator work with?

The Patient Pathway Administrator will work alongside clinical staff, including consultants, within the wider administrative team to deliver high-quality patient care.

How does the role contribute to patient care?

The role contributes to patient care by ensuring effective communication and support throughout the patient pathway and proactively engaging in the development and improvement of the service.

What kind of queries will the Patient Pathway Administrator handle?

The Patient Pathway Administrator will handle queries from patients, relatives, GPs, and other relevant agencies, as well as respond to inquiries from within the Trust, including the Patient Contact Centre.

What tools will the Patient Pathway Administrator need to use?

The Patient Pathway Administrator will need to use Trust digital transcription systems to produce clinical correspondence efficiently and in accordance with local and national target timeframes.

What are the values of the Oxford University Hospitals NHS Foundation Trust?

The Trust's values include compassion, respect, learning, delivery, improvement, and excellence, all aimed at putting patients at the heart of what they do and ensuring quality healthcare.

Who can I contact for more information about the role?

For further details or informal visits, you can contact Tenisha Joseph, Administration Manager, at tenisha.joseph@ouh.nhs.uk or by telephone at 01865 226740.

Where is the Oxford University Hospitals NHS Foundation Trust located?

The Trust comprises four hospitals: the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and the Horton General Hospital in Banbury.

Oxford University Hospitals NHS Foundation Trust

A world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. Care to join us?

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST (OUH) is a world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, north Oxfordshire. The Trust provides a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training and research.