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Patient Relation Rep (Receptionist) - TMC/Children's

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Memorial Hermann Health System

Sep 18

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Houston

AI generated summary

  • You must be a strong communicator and educator with customer service experience, deescalation skills, and the ability to float between areas. A high school diploma and 2 years in healthcare are preferred.
  • You will facilitate communication between patients, families, and staff, resolve concerns, explain policies, ensure safety, support professional growth, and assist with various tasks as needed.

Requirements

  • Is a strong communicator
  • Is a strong educator
  • Has the ability to deescalate hostile situations
  • Is comfortable Floating between 9 waiting areas within 3 buildings
  • Has solid customer service experience
  • Have strong ability to build relationships
  • Is detail oriented
  • Minimum Qualifications
  • Education: High School Diploma or GED; preferred
  • Licenses/Certifications: (None)
  • Experience / Knowledge / Skills:
  • Two (2) years health care experience involving problem solving and high customer contact

Responsibilities

  • Serves as a designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.
  • Interprets and explains to patients and families, policies and procedures that affect his/her care and treatment.
  • Investigates and actively seeks resolution to problems and concerns identified by patients/families.
  • Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
  • Other duties as assigned.

FAQs

What is the job title for this position?

The job title is Patient Relation Rep (Receptionist) - TMC/Children's.

Is this position full-time or part-time?

This position is part-time.

What is the current shift schedule for this role?

The current shift schedule is from 9AM to 6PM on weekends, which will transition to 7AM to 7PM at a later time.

What are the main responsibilities of the Patient Relation Rep?

The main responsibilities include acting as a liaison between patients/families and the hospital, assisting patients in interpreting hospital policies, and seeking resolutions to concerns and issues raised by patients or families.

What qualifications are required for this role?

A High School Diploma or GED is preferred, along with two years of healthcare experience involving problem-solving and high customer contact.

What skills are essential for a successful candidate?

Essential skills include strong communication, education abilities, conflict de-escalation, customer service experience, relationship-building skills, and attention to detail.

Is there any required certification for this position?

No specific licenses or certifications are required for this position.

Will I be required to float between different locations?

Yes, the role requires comfortable floating between 9 waiting areas across 3 buildings.

What additional duties may be included in this role?

Other duties that may be assigned will depend on the needs of the department and organization.

How does the organization support the professional growth of its employees?

The organization promotes individual professional growth by encouraging mandatory/continuing education, skills competency, and supporting department-based goals. Employees may serve as preceptors and mentors to less experienced staff.

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Memorial Hermann Health System

More than a century of patient-centered care. At Memorial Hermann, we are all about advancing health. Yours.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

At Memorial Hermann, we are all about advancing health. Yours. It begins by redefining healthcare. Our 6,400 affiliated physicians and more than 26,000 employees practice evidence-based medicine with a relentless focus on quality, safety and exceptional service for all patients, consumers and Health Plan members. Our efforts continue to result in national awards and recognition, including for our nationally acclaimed Accountable Care Organization. With a focus on providing enhanced access to care, Memorial Hermann offers Virtual Clinic for digital access and has 300 care delivery sites conveniently located across the Greater Houston area, including our flagship hospital in the world-renowned Texas Medical Center, which serves as the teaching hospital for McGovern Medical School at UTHealth. We have proudly served this community for more than 110 years, and we contribute more than $588 million annually through school-based health centers and other community benefit programs. Because at Memorial Hermann, the health of our community is always at the center of what we do. Learn more about Memorial Hermann Health System.