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Payments Analyst

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ING

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Business, Operations & Strategy
    Banking & Finance
  • Manila
  • Quick Apply

AI generated summary

  • You must have a bachelor's degree, strong analytical skills, excellent communication, MS Office proficiency, attention to detail, and ideally experience in Payments and Cash.
  • You will analyze client payment requests, collaborate with teams to prevent escalations, ensure compliance, manage incoming payment issues, recommend process improvements, and correct electronic payment errors.

Requirements

  • Bachelor’s degree or equivalent experience
  • Analytical, flexible, open-minded and a team player
  • Ability to work under pressure and capable of managing and prioritizing multiple tasks.
  • Have a client driven approach.
  • Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.
  • MS Office proficient with the ability to work with multiple applications at the same time.
  • Results driven self-starter who can thrive in a fast-paced, collaborative, and cross-functional environment.
  • Superior attention to details
  • Experience working at a Payments and Cash department is an advantage.

Responsibilities

  • Handle and analyze requests, escalations and enquiries of FI and NFI clients with respect to international payments, domestic and direct debits.
  • Actively cooperate with other divisions within the Payments Department to allocate escalations and prevent them from arising.
  • Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
  • Create and follow up files for incoming payments that could not be executed.
  • Provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints.
  • Formulate proposals for improvement.
  • Carry out interventions with respect to FI and NFI electronic payments that have been incorrectly supplied.

FAQs

What is the role of a Payments Analyst at ING Hubs PH?

The Payments Analyst, specifically a Payments Officer in Processing & Investigations, is responsible for handling and analyzing requests, escalations, and inquiries related to international payments, domestic payments, and direct debits, while collaborating with various divisions to ensure efficient operations.

What qualifications are needed for this position?

A bachelor's degree or equivalent experience is required, along with analytical skills, flexibility, teamwork ability, and excellent communication skills. Prior experience in a Payments and Cash department is considered an advantage.

What type of work environment can I expect at ING?

ING offers a continuously evolving work environment that fosters personal growth and encourages a diverse and collaborative workforce.

How does the Payments Analyst interact with other teams?

The Payments Analyst is expected to interact with the Center of Excellence (COE), Global Business Partners, and colleagues from various geographies, including the counterpart Hub.

What competencies are valued for this role?

Key competencies include being a results-driven self-starter, having a client-driven approach, superior attention to detail, and the ability to manage multiple tasks under pressure.

Is experience in the payments sector required?

While experience in a Payments and Cash department is advantageous, specific qualifications and skills are emphasized more for this role.

How important is communication in this position?

Excellent written and oral communication skills are crucial, as the role involves conveying complex information clearly and succinctly to clients and partners.

What tools or software are used in this role?

Proficiency in MS Office is required, along with the capability to work with multiple applications simultaneously.

Are there opportunities for personal growth within ING?

Yes, ING is committed to empowering employees to stay a step ahead and provides plenty of opportunities for personal development and career growth in a dynamic environment.

What is the work culture at ING like?

The work culture at ING emphasizes teamwork, diversity, and changing the future of banking, creating an environment where no challenge is the same and employees are encouraged to contribute to sustainable progress.

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ING

Empowering people to stay a step ahead in life and in business.

Finance
Industry
10,001+
Employees
1991
Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.