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Pensions Technical & Customer Restitution Administrator

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Aviva

2mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Legal
  • Dublin
  • Quick Apply

AI generated summary

  • You should have APA/QFA qualification, experience in financial services, strong admin skills, proficiency in MS Excel, problem-solving ability, and a passion for customer service.
  • You will support teams by handling complex queries, identifying process improvements, building relationships, and assisting with projects while adapting to changing service demands.

Requirements

  • APA/ QFA Qualification advantageous.
  • Experience working in a Financial Services organisation in an administrative and/or customer service focused role.
  • Pensions administration experience would be advantageous but is not essential as training will be provided.
  • Administration skills, always demonstrating high quality work and accuracy. Proficiency in MS Packages, especially MS Excel, desirable.
  • Ability to work within tight timescales / deadlines and problem solve, going above and beyond for our customers and clients.
  • High energy and passion for customer service and delivery.

Responsibilities

  • Support the Pensions Technical Services Team on all aspects in a busy environment; to provide a professional and focused delivery on a day-to-day basis, to internal and external customers within agreed SLA’s.
  • Support the Customer Restitution teams by responding to complex Customer / Broker queries, liaising with various teams to always obtain the best customer outcomes.
  • Work off own initiative to identify changes to processes and work with the team to implement them.
  • Build key relationships with the relevant teams and individuals within Aviva through identifying and addressing their specialist support needs, escalating and resolving issues that are raised.
  • Support both teams on relevant project work or non-standard assignments as delegated by the Manager.
  • Be able to demonstrate an ability to be flexible and responsive to changing / ad hoc service demands.

FAQs

What is the primary responsibility of the Pensions Technical & Customer Restitution Administrator?

The primary responsibility is to support the Pensions Technical Services and Customer Restitution teams by providing technical and administrative support related to Individual and Group Pension products, addressing customer queries, and facilitating the restitution process.

Is prior experience in pensions administration required for this role?

No, pensions administration experience is advantageous but not essential, as training will be provided.

What qualifications are preferred for this position?

An APA/QFA qualification is advantageous.

What skills are important for this role?

Important skills include administration skills, proficiency in MS packages (especially Excel), excellent problem-solving abilities, and a high level of customer service.

What kind of training will be provided?

Training will be provided in pensions administration and the restitution/error rectification process.

What is the work location for this position?

The position is based on-site in the Dublin 18 Cherrywood office, with opportunities for hybrid working.

What benefits are offered with this role?

Benefits include a competitive salary, a generous pension scheme, performance-related bonuses, flexible holiday allowances, health and dental insurance contributions, and support for professional qualifications.

Are there opportunities for career progression within the company?

Yes, there are transparent career progression plans and support for professional qualifications.

How does Aviva approach diversity and inclusion?

Aviva has policies and initiatives in place to create an inclusive environment that values diversity and provides equal opportunities for all, irrespective of various personal characteristics.

How should applicants submit their application?

Applicants are preferred to submit their applications online; however, alternative methods can be arranged by contacting megan.crabbe@aviva.com.

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Aviva

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all. It takes you. It takes Aviva.