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People Generalist

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Twilio

25d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Mississauga, +12
    Remote
  • Quick Apply
    26d left

AI generated summary

  • You should have 3+ years in HR, strong problem-solving skills, data analysis abilities, HR systems proficiency, and a growth mindset. Focus on employee support and process improvement.
  • You will support HR programs, manage onboarding/offboarding, address employee requests, analyze HR metrics, and collaborate with cross-functional teams while maintaining data confidentiality.

Requirements

  • 3+ years experience in an HR role partnering with corporate employees and managers
  • You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
  • Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
  • Strong data analysis skills and ability to share recommendations with stakeholders
  • Demonstrates employee focus and managing proactive communication to ensure optimum HR support
  • Keen to continue learning and developing their skill set, having a growth mindset
  • Strong ability to identify process gaps and improvement opportunities
  • Proficiency with HR systems, such as Workday and ServiceNow

Responsibilities

  • In this role, you’ll:
  • Partner with the HRBP team to support program roll-outs and on-going process execution
  • Lead Office Hours for new program rollouts or process changes to enable engagement and understanding
  • Help to execute business led initiatives (re-orgs, job role and level assessments, etc)
  • Work within the ServiceNow ticketing system to address more complex direct manager and employee requests
  • Partner cross functionally with key stakeholders: Payroll, IT, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
  • Oversee confidential employee onboarding and offboarding processes, including conducting exit interviews, and providing exit survey analysis
  • Prepare HR reports, metrics and presentations, including headcount, turnover, and other HR-related analytics.
  • Assist the employee relations team with performance management cases, upon request and with proper training
  • Maintain confidentiality of core HR data and projects

FAQs

What is the role of a People Generalist at Twilio?

The People Generalist at Twilio is an integral part of the People Operations team, responsible for supporting delivery of People priorities, assisting with HR queries, and partnering with various stakeholders in the organization.

What qualifications are required for this position?

Candidates should have 3+ years of experience in an HR role, strong problem-solving skills, ability to make administrative decisions, data analysis skills, and a focus on employee communication and support.

Is experience with HR systems necessary?

While not required, proficiency with HR systems like Workday and ServiceNow is desired and can enhance a candidate's application.

What is the work location for this role?

This role is fully remote and based in Canada.

Will there be opportunities for travel in this position?

Yes, occasional travel may be required to participate in project or team in-person meetings.

What benefits does Twilio offer to employees in this role?

Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, a retirement savings program, and more, which may vary by location.

How does Twilio value diversity in its hiring process?

Twilio values diverse experiences and encourages all qualified applicants to apply, regardless of whether they meet every desired qualification.

What kind of skills will a successful candidate need to exhibit?

The ideal candidate should exhibit a "get it done" attitude, strong analytical skills, the ability to manage sensitive issues confidentially, and a willingness to learn and adapt.

How does Twilio promote a positive work culture?

Twilio fosters a strong culture of connection and global inclusion, encouraging employees to take initiative, solve problems, volunteer, and contribute positively to their communities.

What is Twilio's stance on equal employment opportunities?

Twilio is proud to be an equal opportunity employer, committed to not discriminating based on various legally protected characteristics and considering qualified applicants with criminal histories where applicable.

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Twilio

Build the future of communications.

Telecommunications
Industry
5001-10,000
Employees
2008
Founded Year

Mission & Purpose

Twilio’s mission is to unlock the imagination of builders. We are the customer layer for the internet, powering the most engaging interactions companies build for their customers. We provide simple tools that solve hard problems, delivered as a developer-first cloud platform with global reach and no shenanigans pricing.