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People Operations Lead - HRIS

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Okta

25d ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
  • Manila

AI generated summary

  • You need 2+ years in HR Operations, HRIS expertise, Workday skills, data analysis, strong leadership, excellent communication, and a detail-oriented, fast-paced work ethic.
  • You will manage Tier 1 support, train specialists, oversee data transactions, enhance processes, ensure compliance, audit Workday data, and drive team performance and employee experience improvements.

Requirements

  • 2 years of experience as a operations lead or subject matter expert of an HR Operations teams, ideally in a fast paced, growing tech company
  • Prior experience working with HR Operations processes, including Workday Data Transactions, Workday Reporting, EIB Load and System Integration and additional processes across all people partners such as Global Mobility, Compliance, People Business Partners, Benefits, Workplace, Learning & Development and more!
  • Experience in creating complex Workday reports and data analysis
  • Proficiency in data analysis and quality audit process
  • Knowledgeable in all aspects of the quality system including corrective action, preventive action, document management, internal audits, and the improvement process.
  • Team player, with strong leadership skills, who can operate effectively within a matrix management environment; mentor and develop team members to be accountable for performance metrics and SLAs
  • Excellent communications skills
  • Self-motivated and autonomous but unafraid to ask questions and get creative with your solutions and communicate feedback to partners for process efficiency
  • You understand the importance of customer experience and are highly responsive to all inquiries, as well as understanding the sensitivity of confidential (PII) information
  • You thrive in a fast-paced environment but are able to stay organized without missing a small detail
  • You know how to prioritize your time and can handle multiple projects at once
  • You enjoy learning new tools and systems and pick them up quickly (we use O365, Box, Greenhouse, DocuSign, Workday, ServiceNow and many more)
  • You prefer over-communicating to regular-communicating and use it as a vehicle to build relationships

Responsibilities

  • Serve as the primary point of contact for Tier 1 POPs shared services support requests across the People & Places Org at Okta
  • Coach Tier 1 POPs specialists in core job responsibilities through regular review of tickets and quality evaluations
  • Oversee global data management shared services transactions from end-to-end while providing consistent communication with stakeholders, direct reports, and leadership regarding metrics and SLAs
  • Partner within the People functions you support to find solutions within our existing workflows. Follow process/procedures where defined, work with your peers and leader to establish and clarify processes where absent
  • Create internal team standard operating procedures and process documentation
  • Work with POPS team to align on scope of new processes to be transitioned to shared services for ownership and track metrics for new processes
  • Identify training needs and opportunities for team skill development
  • Identify process improvement and automation opportunities and process gaps
  • Act as an employee advocate by providing feedback to internal stakeholders on employee needs and experiences
  • Act as the voice of the team and collect feedback to drive continuous improvement across all HR operations support and team culture.
  • Respond to routine employee inquiries and requests through our case management platform, ServiceNow; be a first point of contact for escalated tickets
  • Champion the work of the team to ensure efficiency and the highest quality of work in the delivery of all employee lifecycle processes
  • Support employee lifecycle transactions from end-to-end while maintaining a high level of compliance and confidentiality
  • Act as the team's Quality Auditor to ensure that transactions are processed accurately and in accordance to the established process documentation
  • Create complex and simple Workday reports and extract data
  • Provide consistent communication to leadership regarding employee inquiry ticket trends, metrics and SLAs
  • Ensure accurate data is entered into Workday and maintain accuracy and integrity of employee data in Workday and other systems through regular audits and data coordination
  • Provide support for urgent requests related to Workday transactions, report requests, one-time payment and EIB loads.
  • Assist with ad hoc project requests, user acceptance testing (UAT), and special employee initiatives
  • Motivating your team through regular process coaching or 1:1's and identifying training needs by setting clearly defined objectives

FAQs

What is the primary role of the People Operations Lead - HRIS at Okta?

The primary role is to manage day-to-day operational workflows for the People Operations team, focusing on scaling HR operational support and delivering an exceptional employee experience.

What experience is required for this position?

A minimum of 2 years of experience as an operations lead or subject matter expert in an HR Operations team, ideally in a fast-paced, growing tech company, is required.

What systems and tools should a candidate be familiar with?

Candidates should be familiar with O365, Box, Greenhouse, DocuSign, Workday, ServiceNow, and others, as these tools are used in daily operations.

What key skills are important for the People Operations Lead role?

Important skills include strong leadership abilities, excellent communication, proficiency in data analysis and reporting, and the capability to mentor and develop team members.

How does the People Operations Lead role contribute to employee experience?

The role acts as an employee advocate, providing feedback to internal stakeholders, responding to inquiries, and driving continuous improvement in HR operations support and team culture.

What types of transactions will the People Operations Lead be responsible for?

The lead will support employee lifecycle transactions from end-to-end, ensuring compliance and confidentiality, and handle urgent requests related to Workday transactions, report requests, and more.

Is there an emphasis on team development in this role?

Yes, identifying training needs and opportunities for team skill development is a key responsibility, along with motivating the team through regular coaching and setting clear objectives.

What values are important to Okta as a company?

Okta values diversity, equity, inclusion, belonging, and celebrates a variety of perspectives and experiences among its employees.

How does Okta support employees in their roles?

Okta provides a dynamic work environment with the best tools, technology, and benefits, enabling employees to work productively in a setting that suits their individual needs.

What is the company's stance on equal opportunity employment?

Okta is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to protected characteristics such as race, gender, or disability.

Okta

The World's Identity Company

Technology
Industry
1001-5000
Employees
2009
Founded Year

Mission & Purpose

Okta is the leading independent identity provider. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With more than 7,000 pre-built integrations to applications and infrastructure providers, Okta provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential. More than 10,000 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Benefits

  • Healthcare

  • Sick pay insurance

  • Pension scheme

  • Dental