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People Operations Representative

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ASML

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Chandler

AI generated summary

  • You should have a relevant degree, 0-2 years in HR, strong customer service skills, ability to adapt, work independently and in a team, attention to detail, and effective communication.
  • You will handle HR inquiries, support online tools, gather customer data, escalate issues, drive process improvements, ensure service level agreements, and maintain knowledge updates.

Requirements

  • Bachelor’s degree or equivalent combination of education and/or experience
  • At least 0-2 years of working experience, ideally in HR Operations
  • Ability to consistently deliver high quality customer service in a professional and efficient manner
  • Knowledge of HR processes, systems and policies
  • Consulting agility & style flexibility to understand customer needs and deal with a broad range of customers
  • Ability to quickly find your way in a network of information
  • Ability to work as part of a team as well independently
  • Plans & aligns (effectively manage priorities and workload)
  • Ability to work in a changing environment to meet demanding deadlines and timescales
  • Acts with integrity and instills trust
  • Shows personal ownership
  • Demonstrates Challenge, Collaborate and Care (3 C’s) in customer interfacing both towards employees, managers & HR colleagues
  • Can observe and respond to people and situations and interact with others encountered in the course of work
  • Can learn and apply new information or skills
  • Must be able to read and interpret data, information, and documents
  • Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
  • Ability to complete assignments with attention to detail and high degree of accuracy
  • Proven ability to perform effectively in a demanding environment with changing workloads
  • Result driven-demonstrate ownership and accountability
  • Identifies bottlenecks and drives improvements
  • Work independently or as part of a team and follow through on assignments with minimal supervision
  • Demonstrate open, clear, concise and professional communication
  • Ability to establish and maintain cooperative working relationships with co-workers and customer
  • Work according to a strict set of procedures within the provided timelines

Responsibilities

  • Handling inquiries starting with the first contact, registration, escalating and resolving queries in a professional and efficient manner - in a first time right and end to end way of working.
  • Supporting customers on the HR portal and relevant online tools in completing transactions.
  • Providing operational advisory support and administrative services to in-scope processes.
  • Perform customer related data gathering and input.
  • Working according to defined standards, in line with global end to end processes & tooling and local compliancy.
  • Escalating cases where guidance and clarification of policies and procedures is required.
  • Actively identifying customer-centered improvements and participating in improvement projects. Driving standardization, simplification and automation of the relevant processes.
  • Ensuring service level agreements are met and a higher level of customer satisfaction is reached.
  • Safeguarding own knowledge & skills and updating knowledge database.

FAQs

What is the main responsibility of a People Operations Representative at ASML?

The main responsibility of a People Operations Representative includes managing a variety of HR duties such as data collection, communication, inquiry handling, compliance, and report generation for one or more countries, ensuring high-quality customer service and operational efficiency.

What qualifications are required for this position?

A Bachelor’s degree or equivalent combination of education and/or experience is required, along with 0-2 years of working experience, ideally in HR Operations.

Is prior experience in HR necessary for this role?

While prior experience in HR is preferred, it is not strictly necessary; candidates with related experience and a willingness to learn are encouraged to apply.

Where is this position located?

This position is located on-site in Chandler, Arizona.

Is training provided for this role?

Yes, training will be provided on Human Resources practices, policies, procedures, and systems.

What kind of working environment can I expect?

You can expect a dynamic working environment where you'll need to adapt to changing workloads and meet demanding deadlines.

Are there opportunities for career progression in this role?

Yes, there are opportunities for career progression as you gain experience and identify process improvements within the People Operations team.

How does ASML promote diversity and inclusion?

ASML values and respects diversity and inclusion and is committed to recruiting, hiring, training, and promoting individuals without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

Are there physical requirements for this position?

Yes, the role requires routine sitting, walking, and other physical activities, as well as the ability to occasionally lift and/or move up to 20 pounds.

What types of customer interactions will this role involve?

This role will involve interacting with employees, managers, and HR colleagues, addressing their inquiries, and providing support on HR-related processes and tools.

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ASML

Be part of progress

Manufacturing & Electronics
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

Who are we? ASML is an innovation leader in the global semiconductor industry. We make machines that chipmakers use to mass produce microchips. Founded in 1984 in the Netherlands with just a handful of employees, we’ve now grown to over 40,000 employees, 143 nationalities and more than 60 locations around the world. What do we do? We provide chipmakers with hardware, software and services to mass produce patterns on silicon through lithography. Our lithography systems use ultraviolet light to create billions of tiny structures on silicon that together make up a microchip. We push our technology to new limits to enable our customers to create smaller, faster and more powerful chips. Who are our people? While you may think that only engineers and mathematicians work at ASML, you'll be surprised to find out that our people come from a wide variety of backgrounds. Across ASML, we have dedicated teams that manage customer support, communications and media, IT, software development and more. Every team in the company is essential for pushing our technology and the industry forward. If you love to tackle challenges and innovate in a collaborative, supportive and inclusive environment with all the flexibility and freedom to unleash your full potential, ASML is the place to be.