FAQs
What is the primary purpose of the People Specialist role?
The primary purpose of the People Specialist role is to manage and support employee programs within the organization, ensuring smooth administration and processing of transactions and workflows.
What kind of work experience is necessary for this position?
Some relevant work experience is necessary for this position.
What are the preferred work experiences for a People Specialist?
Preferred work experiences include call center experience in the insurance and/or banking industry with billing responsibilities, increasing levels of responsibility in a call center environment, policy administration experience, and experience in the BPO industry with shifting schedules.
What educational qualifications are required for the People Specialist role?
A Bachelor's Degree or an equivalent combination of education and work experience is required.
What types of transactions will the People Specialist handle?
The People Specialist will handle entering personal details of new employees, administering people-related transactions and workflows, and addressing employee and manager inquiries related to tier 2 concerns or complex issues.
Are there specific skills required for this role?
Yes, required skills include collaboration tools, communication, critical thinking, customer service, employee relations investigations, human resources knowledge, risk management, process improvements, and talent acquisition.
What is the work schedule for this position?
The position is a full-time role; however, specific work hours may vary based on the needs of the organization.
How does QBE support diversity and inclusion in the workplace?
QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates, promoting diversity and inclusion in the workplace.
Will there be any support for audits in this position?
Yes, the People Specialist will support internal and external audits as required.
How does QBE ensure compliance with risk controls for this position?
The People Specialist must adhere to established procedures, ensuring compliance with embedded Risk Controls, and promptly inform managers of any emerging risks and incidents.