FAQs
What is the main purpose of HSBC as an organization?
HSBC exists with the purpose of Opening up a World of Opportunity, leveraging its expertise and global connectivity to provide opportunities for customers and colleagues.
What are the key responsibilities of a Personal Banking Consultant at HSBC?
Key responsibilities include providing a seamless customer experience, advising on products and services, promoting digital banking solutions, managing customer feedback, and participating in ongoing training and development.
What qualifications are required for this role?
A Higher School Certificate or equivalent certification is required, along with a proven track record in customer excellence and a desire to develop financial expertise.
Is there a preference for citizenship or residency status for applicants?
Yes, preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or those who can demonstrate current unrestricted work rights in Australia.
What type of professional development opportunities does HSBC offer?
HSBC offers tailored professional development opportunities, competitive pay, and a flexible working culture as well as various employee benefits.
What benefits do employees receive at HSBC in Australia?
Employees have access to market-leading subsidised private health cover, enhanced parental pay, subsidised banking products and services, bonus leave days, and wellness programmes, including discounted gym memberships.
How does HSBC support diversity and inclusion in the workplace?
HSBC is committed to building a culture where all employees are appreciated and respected, encouraging applications from diverse backgrounds, including First Nations peoples.
What is the desired experience for candidates applying for this role?
Candidates should have a proven track record in customer excellence gained in banking, sales, hospitality, or retail sectors.
Are there specific soft skills required for the Personal Banking Consultant position?
Yes, candidates should possess a passion for delivering first-class customer service, strong attention to detail, the ability to multitask, and the capability to understand and meet individual customer needs.
How does HSBC handle personal data related to employment applications?
Personal data held by HSBC relating to employment applications will be used in accordance with their Privacy Statement, which is available on the HSBC website.