FAQs
What channels will I be supporting customers through as a Personal Banking Specialist?
As a Personal Banking Specialist, you will be supporting customers through Branch, Inbound Telephony, and Digital Chat channels.
What is expected of me in terms of customer service quality?
You are expected to deliver best-in-industry quality and service across all customer channels, demonstrating excellent communication skills, building strong connections, and showing empathy to customers.
How can I promote digital services to customers in this role?
You will support our strategy around customer education and the promotion of digital services via all customer contact points. You will drive enhanced customer experiences through the Digital Service Model and promote the use of new emerging channels.
What are the essential requirements for this role?
The essential requirements for this role include experience of delivering exceptional frontline customer service, excellent verbal and written communication skills, confidence in using everyday technology, ability to work in an agile and flexible environment, and effective problem-solving skills.