Logo of Huzzle

Home

Matches

Explore

Manage

Personal Care Specialist

image

Cencora

23d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • Mississauga, +13
    Remote
  • Quick Apply

AI generated summary

  • You should be bilingual in English/French, have customer service experience, strong organizational skills, and familiarity with CRM systems. Adaptability and excellent communication are essential.
  • You will educate patients on services, coordinate care and prescriptions, manage reimbursement, and liaise with healthcare providers to ensure timely access to therapy.

Requirements

  • Bilingualism (English/French) is an asset (requirement for province of Quebec)
  • Experience in a customer service setting
  • Post-secondary education certificate, diploma, or degree an asset
  • Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
  • Experience in a Customer Service setting
  • Comprehension of medical information
  • Knowledge of public, private and federal reimbursement an asset
  • Previous work using a CRM system an asset
  • Project management skills
  • Knowledge of SalesForce.com an asset
  • Previous work in health insurance experience an asset
  • Previous work in pharmacy an asset
  • Exceptional customer service skills and phone etiquette
  • Detail and result oriented
  • Strong analytical and organizational skills
  • Excellent time management skills & sense of urgency
  • Ability to collaborate effectively with program associates
  • Ability to work autonomously in a remote setting
  • Ability to manage multiple tasks and priorities at once
  • Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces
  • Strong computer skills and knowledge of Microsoft Office
  • Ability to adapt to change and ambiguity
  • Adhere to Performance Standards and Procedures required by the program

Responsibilities

  • Key point of contact for patients
  • Contact patients to gather information and educate patients on program services
  • Be a reimbursement expert in his/her assigned caseload territory
  • Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
  • Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy
  • Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
  • Manage all aspects of coverage to maximize and maintain prescription drug coverage
  • Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
  • Coordination of prescriptions (initial and renewal)
  • Adverse Event reporting
  • Ad hoc duties as assigned

FAQs

What is the primary role of a Personal Care Specialist at Cencora?

The primary role of a Personal Care Specialist at Cencora is to serve as the key point of contact for patients, gathering information, educating them on program services, managing coverage, and ensuring coordination of patient services for timely access to therapy.

Is bilingualism required for this position?

Bilingualism (English/French) is considered an asset for this position and is a requirement for candidates in the province of Quebec.

What experience is preferred for this role?

Preferred experience includes working in a customer service setting, experience in the public or private third-party reimbursement arena, call center experience, or in the pharmaceutical industry related to sales, managed care, or clinical support.

What educational background is required for the Personal Care Specialist role?

A post-secondary education certificate, diploma, or degree is considered an asset but is not explicitly required for this role.

What are some key skills needed for this job?

Key skills needed include exceptional customer service skills, strong analytical and organizational skills, excellent time management, detail-oriented mindset, and the ability to communicate effectively in both oral and written forms in English and French.

What type of benefits does Cencora offer to its employees?

Cencora offers a comprehensive suite of benefits that includes medical, dental, and vision care, as well as support for working families, behavioral health solutions, paid parental and caregiver leave, and various professional development resources.

Will I need to work collaboratively with other team members?

Yes, you will work collaboratively with other team members in various roles to coordinate the patient journey and ensure effective patient onboarding.

Is there an opportunity for professional development within the company?

Yes, Cencora offers various training programs, professional development resources, and opportunities to participate in mentorship programs and volunteer activities to encourage personal growth.

What is the work schedule for this position?

The position is full-time.

What does Cencora do to ensure equal employment opportunities?

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes, and adheres to all non-discriminatory practices in recruitment, training, and promotion.

Cencora

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 46,000+ worldwide team members are shaping the future of healthcare through the power of our purpose: We are united in our responsibility to create healthier futures.