FAQs
What is the job title for this position?
The job title for this position is IT Service Platform Administrator.
Where is the location for this job?
The location for this job is Lisbon.
What are the primary responsibilities of the Platform Administrator?
The primary responsibilities include platform support and administration, platform configuration and development, user experience focus, quality assurance, stakeholder engagement, and supporting the strategic vision of the platform roadmap.
What experience is required for this role?
A minimum of 2 years of experience configuring and administering an ITSM tool is required, as well as experience working in an ITIL-based IT Service Management delivery framework and supporting a Configuration Management Database.
Is an ITIL certification necessary for this role?
Yes, an ITIL v3 or v4 Foundation certification is essential for this role.
What skills are preferred for this position?
Preferred skills include UX/UI experience or certifications, experience in the financial services industry, advanced ITIL certifications, and exposure to Agile methodologies.
What benefits does Hiscox offer for this position?
Hiscox offers a bonus, contributory pension, 25 days annual leave plus 2 additional Hiscox days, a 4-week paid sabbatical after every 5 years of service, private medical for all family members, and more.
How does the hybrid working model function at Hiscox?
The hybrid working model is set by the team rather than the business, allowing employees to manage their own work-life balance effectively.
What kind of team environment can I expect at Hiscox?
You can expect a diverse and inclusive team environment focused on collaboration, where team members work effectively with IT and business professionals on a global scale.
Are there opportunities for professional development within this role?
Yes, the role includes opportunities for continuous improvement and development, along with the support of the Product Owner in delivering the platform roadmap.
What is the purpose of this position within the company?
The purpose of this position is to ensure that the IT Service Management platform meets service delivery needs while maintaining an excellent end-user experience across the organization.