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Platform Experience New Associate - French (CL13)

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Accenture

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Dublin

AI generated summary

  • You need strong French communication skills, tech-savvy, emotional resilience, and the ability to analyze information. Must handle sensitive content and work flexible shifts.
  • You will review apps for policy compliance, act on violations, provide feedback, resolve complex issues, and engage in discussions on sensitive topics to ensure community safety.

Requirements

  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and French language skills
  • Computer savvy, technologically capable – especially web browsers, and data entry skills (Able to run virus and spyware scans).
  • Ability to keep up to date with knowledge of current affairs (specifically American culture).
  • Should be able to navigate, search and download apps from client play store on the appropriate devices including experience using and downloading Android-based apps.
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations/shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness
  • Previous business process outsourcing, customer service, or content moderation experience is a plus
  • Over 18 years of age
  • Shift timings/requirements to work weekends and holidays
  • Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc. The majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.

Responsibilities

  • Perform a wide variety of application policy reviews.
  • Take action on violating apps.
  • Master policy knowledge to ensure high quality app reviews.
  • Maintain the turnaround time on app reviews.
  • Provide reverse feedback on policies and apps.
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels.
  • Understand and remain updated on changing client policies and guidelines.
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
  • Serve as an advocate for the user community.
  • Participate in process improvement initiatives that improve quality and efficiency of work.
  • Participate in continuous training programs and workgroup discussions for optimal development in the community.
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

FAQs

What is the job title of this position?

The job title is Platform Experience New Associate - French (CL13).

Where is the position located?

The position is located in Dublin, Ireland.

What type of contract is offered for this role?

This role offers a full-time 12-month contract with a view to extension.

What are the work hours for this position?

The work hours are 40 hours per week and must be flexible to work in a 24/7 environment.

What specific responsibilities does a content moderator have?

A content moderator is responsible for analyzing and reviewing user profiles, audio, videos, and text-based content, as well as resolving issues reported by users or flagged by the system.

What skills and qualifications are required for this position?

Required skills include strong coping and stress-management skills, excellent French language skills, computer proficiency, attention to detail, critical thinking, and the ability to work flexible hours.

Is previous experience in content moderation necessary?

Previous business process outsourcing, customer service, or content moderation experience is a plus, but not explicitly required.

What kind of content will I be exposed to in this role?

Content moderators may be exposed to sensitive content, including graphic pornography, violence, and drug use, although most of the content will be general topics such as music, sports, and fashion.

Are there any specific health assessments required for this position?

Yes, if required to work a night shift, a night worker health assessment must be completed as part of the employment requirements.

What benefits does Accenture offer for this role?

Benefits include training opportunities, participation in social events, and the potential for career progression.

How does Accenture support employee well-being?

Accenture provides support and resources to promote the health and well-being of employees, including a well-being support program specifically for the Trust & Safety community.

Is Accenture an equal opportunities employer?

Yes, Accenture is an equal opportunities employer and welcomes applications from all sections of society without discrimination.

What should I do if I have specific requirements during the recruitment process?

You should contact Accenture at accessIErecruitment@accenture.com to arrange reasonable adjustments for the recruitment process.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.