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PM Front Desk Agent- Part Time

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Omni Hotels & Resorts

18d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have strong communication skills, ability to work under pressure, customer service experience, and preferably hotel front desk and cashiering experience. Fluency in a foreign language is a plus.
  • You will manage guest check-ins/outs, address inquiries, maintain accounts, ensure confidentiality, document requests, and support communication with departments while providing excellent service.

Requirements

  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous customer service experience
  • Previous hotel front desk experience is strongly preferred
  • Previous cashiering experience is preferred
  • Fluency in a foreign language is preferred
  • Previous guest relations training is preferred

Responsibilities

  • Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
  • Empathetically listen to guest inquiries and provide appropriate responses
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail in order to ensure security of guest room access
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
  • Maintain guest history files on all guests
  • Accommodate room changes expediently
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
  • Follow up to ensure completion and guest satisfaction
  • Issue safe deposit boxes to guests and ensure security of key
  • Monitor, send and distribute guest faxes
  • Generate, print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions

FAQs

What is the job title for this position?

The job title is PM Front Desk Agent - Part Time.

Where is the Omni Severin Hotel located?

The Omni Severin Hotel is ideally located in the heart of downtown Indianapolis.

What are the working hours for this position?

This position is part-time, and specific working hours may vary based on the hotel's needs.

What benefits does Omni Severin Hotel offer to employees?

Associates enjoy free parking, a free lunch/dinner, an excellent starting rate of pay, and full benefits.

What responsibilities are associated with the PM Front Desk Agent position?

Responsibilities include processing guest check-ins and check-outs, managing guest inquiries, maintaining confidentiality, documenting guest requests, and resolving discrepancies among others.

What qualifications are preferred for this role?

Preferred qualifications include previous customer service experience, hotel front desk experience, cashiering experience, and fluency in a foreign language.

Is previous experience required for this position?

While previous hotel front desk experience is strongly preferred, it is not strictly required.

What skills are necessary for success in this role?

Necessary skills include effective communication, attention to detail, ability to work under pressure, and proficiency in mathematical calculations.

How does one apply for this position?

Interested candidates can apply by following the normal application process on the Omni Hotels & Resorts career site.

Is Omni Hotels & Resorts an equal opportunity employer?

Yes, Omni Hotels & Resorts is an equal opportunity employer.

Are there any special assistance options available for applicants?

Yes, applicants needing special assistance can send an email to applicationassistance@omnihotels.com.

Omni Hotels & Resorts

Travel & Leisure
Industry
10,001+
Employees
1958
Founded Year

Mission & Purpose

Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One"​ associate empowerment program.