FAQs
What are the minimum qualifications required for the Policy Escalation Specialist position?
The minimum qualifications include a Bachelor's degree in Escalations or Crisis Management or equivalent practical experience, 2 years of experience in applying policy to online content, the ability to work non-standard on-call rotation including weekends and holidays, and fluency in Polish or German for client relationship management.
What are the preferred qualifications for this role?
Preferred qualifications include experience applying policy to online content, experience with spreadsheets, databases SQL, and data analysis, experience in content policy, anti-abuse and reviewing online content, experience with international issues related to freedom of expression and child safety, and excellent problem-solving and critical thinking skills.
What is the primary responsibility of the Policy Escalation Specialist?
The primary responsibility includes owning and managing policy escalations, driving consensus across stakeholders, reviewing graphic and controversial video content in line with YouTube's community guidelines, developing knowledge across all product areas for efficient resolution, and ensuring all escalations are triaged, tracked, and resolved using internal tools.
Is this position open to individuals with disabilities?
Yes, Google is committed to equal employment opportunity and considers qualified applicants regardless of disability or special needs. Accommodations can be requested through the Accommodations for Applicants form.
What kind of work environment does the Trust and Safety team operate in?
The Trust and Safety team operates in a fast-paced, dynamic, and proactive environment focused on enhancing the YouTube experience and ensuring internet safety while protecting free speech.
Will I need to work during weekends or holidays?
Yes, the position requires the ability to work non-standard on-call rotation, including weekends and holiday hours.
How does the role contribute to YouTube's mission?
The role contributes by ensuring that YouTube remains a safe platform for users, viewers, and creators by managing policy escalations, investigating content issues, and enforcing community guidelines, thus fostering a supportive environment for free expression.