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Policy Escalation Specialist, Trust and Safety, YouTube (Polish, German)

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YouTube

Aug 15

Applications are closed

  • Job
    Full-time
    Junior Level
  • Dublin

Requirements

  • Minimum qualifications:
  • Bachelor's degree in Escalations or Crisis Management or equivalent practical experience.
  • 2 years of experience in applying policy to online content.
  • Ability to work non-standard, on-call rotation weekend and holiday hours.
  • Ability to communicate in Polish or German fluently to support client relationship management in this region.
  • Preferred qualifications:
  • Experience applying policy to online content, while making accurate judgment calls regarding appropriate and violative content.
  • Experience with spreadsheets, databases SQL and data analysis.
  • Experience in content policy, anti-abuse and reviewing online content.
  • Experience working with international issues across multiple geographies, including freedom of expression, child safety or online controversial content.
  • Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

Responsibilities

  • - Own and manage policy escalations, driving consensus across all stakeholders.
  • - Review graphic, controversial, and offensive video content in line with YouTube's community guidelines.
  • - Develop knowledge across all product areas to ensure faster, more efficient resolution.
  • - Develop implementations of preventative solutions, including working with Engineering on tools.
  • - Ensure all escalations are triaged, tracked, investigated, resolved, and communicated accurately using internal tools and systems.
  • - Manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up.

FAQs

What are the minimum qualifications required for the Policy Escalation Specialist position?

The minimum qualifications include a Bachelor's degree in Escalations or Crisis Management or equivalent practical experience, 2 years of experience in applying policy to online content, the ability to work non-standard on-call rotation including weekends and holidays, and fluency in Polish or German for client relationship management.

What are the preferred qualifications for this role?

Preferred qualifications include experience applying policy to online content, experience with spreadsheets, databases SQL, and data analysis, experience in content policy, anti-abuse and reviewing online content, experience with international issues related to freedom of expression and child safety, and excellent problem-solving and critical thinking skills.

What is the primary responsibility of the Policy Escalation Specialist?

The primary responsibility includes owning and managing policy escalations, driving consensus across stakeholders, reviewing graphic and controversial video content in line with YouTube's community guidelines, developing knowledge across all product areas for efficient resolution, and ensuring all escalations are triaged, tracked, and resolved using internal tools.

Is this position open to individuals with disabilities?

Yes, Google is committed to equal employment opportunity and considers qualified applicants regardless of disability or special needs. Accommodations can be requested through the Accommodations for Applicants form.

What kind of work environment does the Trust and Safety team operate in?

The Trust and Safety team operates in a fast-paced, dynamic, and proactive environment focused on enhancing the YouTube experience and ensuring internet safety while protecting free speech.

Will I need to work during weekends or holidays?

Yes, the position requires the ability to work non-standard on-call rotation, including weekends and holiday hours.

How does the role contribute to YouTube's mission?

The role contributes by ensuring that YouTube remains a safe platform for users, viewers, and creators by managing policy escalations, investigating content issues, and enforcing community guidelines, thus fostering a supportive environment for free expression.

Entertainment & Media
Industry
1001-5000
Employees
2005
Founded Year

Mission & Purpose

YouTube is a team-oriented, creative workplace where every single employee has a voice in the choices we make and the features we implement. We work together in small teams to design, develop, and roll out key features and products in very short time frames. Which means something you write today could be seen by millions of viewers tomorrow. And even though we’re a part of Google and enjoy all of the corporate perks, it still feels like you’re working at a startup.

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