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Policy Management Officer with German

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Allianz

Mar 14

  • Job
    Full-time
    Entry Level
  • Business, Operations & Strategy
  • Dublin

AI generated summary

  • Administrative experience in a customer focused role, ability to work under tight deadlines, strong Microsoft Office skills, valid EU work permit, fluent English.
  • Managing policy management for corporate clients, the candidate will respond to email requests within SLAs, process a high volume of emails daily, liaise with Sales Managers and brokers, maintain positive relationships with internal and external clients, ensure clear and complete communication, follow company procedures, and aim for first time resolution in communication.

Requirements

  • Administrative experience in a customer focused role
  • Experience working in pressurized environment with tight deadlines
  • Strong Knowledge of Microsoft Office (Excel, Word)
  • Valid EU work permit with the ability to work full time year round
  • Fluent English

Responsibilities

  • Be a strong team player with good communication skills
  • Ability to be flexible and open to learning new skills
  • Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
  • Process 40+ email per day and work on additional tasks
  • Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
  • Build positive and professional working relationships with internal clients
  • Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
  • Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
  • Responsible for the policy management of small, medium and large corporate clients.
  • Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
  • Aim to achieve a first time resolution when communicating via email or phone.
  • Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.

FAQs

What responsibilities does a Policy Management Officer have in this role?

A Policy Management Officer is responsible for administering a portfolio of Corporate Clients, working with colleagues to ensure client requirements are exceeded in contract administration and renewal.

What skills are necessary for success in this role?

Proficiency in the German language, strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment are key skills needed for success as a Policy Management Officer.

What opportunities for growth and advancement are available in this position?

Policy Management Officers have the opportunity to advance within the company, taking on additional responsibilities and potentially moving into management roles. There are also opportunities for professional development and training.

How does this role contribute to the overall success of the company?

Policy Management Officers play a vital role in ensuring the satisfaction of Corporate Clients and brokers, which directly impacts the company's reputation and success in the industry. Their attention to detail and commitment to exceeding client expectations are crucial to maintaining strong client relationships.

Allianz

Our purpose: We secure your future. Our promise is to give confidence in tomorrow.

Finance
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.