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Porter

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Marriott International

1mo ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • Brisbane

AI generated summary

  • You need 2+ years in a fast-paced environment, a valid driver’s license, strong guest connection skills, enthusiasm for hospitality, and a proactive attitude toward skill development and industry trends.
  • You will welcome guests, assist with concierge services and valet, maintain lobby presentation, note preferences, address concerns, and share local insights for an exceptional experience.

Requirements

  • At least 2 years of experience in a fast-paced, high-volume environment, ideally in hospitality.
  • A current, open driver’s license is essential for valet services and vehicle handling.
  • The ability to connect with guests and create a welcoming, friendly atmosphere.
  • Skill in upselling and promoting our venues and services, enhancing the guest experience while boosting brand loyalty.
  • A genuine enthusiasm for the hospitality industry, bringing energy and dedication to each guest interaction.
  • A proactive attitude toward developing your skills, evolving in your role, and staying updated on industry trends.

Responsibilities

  • Ensuring each guest receives a warm welcome upon arrival and a sincere farewell upon departure, and building genuine connections with guests, often in a brief interaction, to make their experience unforgettable.
  • Assisting with all needs at the concierge desk, entryway, and parking area, including valet services and ensuring safe, efficient handling of guest vehicles.
  • Maintaining the presentation of the lobby, driveway, and parking areas to uphold a polished, welcoming atmosphere.
  • Providing a memorable, efficient, and personalized experience, noting and recording guest preferences for future visits.
  • Addressing guest concerns promptly and incorporating their feedback to continuously improve satisfaction.
  • Gathering and sharing local insights to fulfill guest requests, from sporting events to popular attractions and dining recommendations.

FAQs

What is the job title for the position being offered?

The job title is Porter.

What company is hiring for this position?

The position is being offered by Marriott International at The Westin and Four Points by Sheraton Brisbane.

What are the main responsibilities of a Porter?

The main responsibilities include welcoming guests, assisting with luggage, providing directions, maintaining the lobby and parking areas, addressing guest concerns, and gathering local insights.

What qualifications are needed to apply for the Porter position?

Candidates should have at least 2 years of experience in a fast-paced environment, a current open driver's license for vehicle handling, and strong interpersonal skills.

Is this position full-time or part-time?

The Porter position is part-time.

Are there any specific skills that are advantageous for this role?

Yes, skills in upselling services, a genuine enthusiasm for hospitality, and a proactive attitude toward skill development are advantageous.

What benefits do employees receive?

Employees receive training opportunities, discounts on hotel stays and food & beverage, recognition programs, wellbeing programs, and access to an Employee Assistance Program.

Where is The Westin Brisbane located?

The Westin Brisbane is located at 111 Mary Street, Brisbane, Queensland, Australia, 4000.

What is the work environment like for a Porter?

The work environment is fast-paced and high-volume, focusing on guest service and hospitality.

Is there any specific training provided for this position?

Yes, employees receive independent training from The Westin Brisbane and recognized training programs by Marriott International.

Does Marriott International have an equal opportunity employment policy?

Yes, Marriott International is an equal-opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.