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PPM & Compliance Manager

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Pets at Home

3mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management

AI generated summary

  • You need 2+ years managing a team, NEBOSH, PPM & Compliance knowledge, contractor management, H&S legislation expertise, analytical skills, GDPR training, CAFM experience, and strong IT, customer service, and negotiation skills.
  • You will manage PPM schedules, conduct compliance audits, oversee contractor performance, maintain CAFM data, ensure health and safety adherence, and prepare reports for stakeholders.

Requirements

  • 2 years minimum managing a team
  • NEBOSH
  • In-depth knowledge of PPM and Compliance
  • Ability to manage multiple contractors to deliver effective services.
  • Effective leadership and managerial skills across internal direct reports and external stakeholders to deliver effective results.
  • Extensive knowledge of relevant H&S legislation
  • Experience in a similar role would be beneficial.
  • Analytical experience to drill down into large volumes of data
  • GDPR Trained
  • CAFM experience
  • Experience of Large multi-site organisation
  • Excellent IT skills, particularly Microsoft Word, Excel & Visio
  • Customer services and complaint handling
  • Strong negotiating skills

Responsibilities

  • PPM Scheduling and Compliance
  • Ensure Planned Preventative Maintenance (PPM) schedules are completed on time, achieving KPI’s and addressing any shortfalls.
  • Maintain accurate records and regularly update schedules to reflect changes.
  • Conduct audits of PPM services and certifications, ensuring compliance with health & safety, environmental, legal, and quality standards.
  • Contractor and Performance Management
  • Monitor contractor performance to ensure adherence to KPI's and SLA's
  • Participate in contractor review meetings and operational discussions.
  • Collaborate on developing KPIs and SLAs for contractors and address escalations related to contractor queries or service challenges.
  • CAFM System Management
  • Maintain the Computer-Aided Facilities Management (CAFM) system in real time, updating costs, assets, and compliance data.
  • Utilize CAFM data to track remedial works, improve processes, and monitor contractor performance.
  • Health and Safety
  • Ensure contractor compliance with safety standards, including issuing and auditing permits to work.
  • Manage asbestos information and review contractor RAMS (Risk Assessments and Method Statements).
  • Identify and implement opportunities to improve health and safety practices.
  • Utilizing the internal H&S system (Risk Proof) to ensure compliance with legislative requirements.
  • Collaborating with stakeholders to develop and update policies and procedures.
  • Reporting and Strategic Input
  • Prepare monthly and quarterly reports on PPM and compliance for facilities review meetings.
  • Use data trends to identify areas for improvement and drive performance enhancement.
  • Contribute to the annual business plan and budget management, ensuring alignment with financial targets.
  • Any other administrative support for the Facilities Management team.
  • Stakeholder Engagement
  • Build and maintain strong relationships with internal and external stakeholders.
  • Function as the escalation point for helpdesk and contractor-related queries, ensuring timely and effective communication.
  • Compliance and Documentation
  • Ensure all contractors are verified via Safe Contractor and compliant with site safety rules.
  • Oversee updates to contractor information for new stores and refits.
  • Audit permits and ensure proper documentation for all intrusive and maintenance works.

FAQs

Do we support remote work?

This role requires candidates to be on-site 5 days a week.

What is the primary location for this job?

The primary location for this job is Handforth, Cheshire.

What are the key responsibilities of the PPM & Compliance Manager?

Key responsibilities include managing PPM scheduling and compliance, contractor and performance management, CAFM system management, health and safety oversight, reporting and strategic input, stakeholder engagement, and ensuring compliance and documentation.

Is a clinical background necessary for this role?

While a clinical background is advantageous, it is not a strict requirement; it supports effective communication within veterinary and clinical environments.

What qualifications are essential for this position?

Essential qualifications include a minimum of 2 years managing a team, a NEBOSH certification, and in-depth knowledge of PPM and compliance.

What experience is beneficial for this role?

Experience in a similar role, analytical experience with data, CAFM experience, and experience in a large multi-site organization are beneficial.

What skills are required for the PPM & Compliance Manager position?

Required skills include effective leadership, extensive knowledge of relevant health and safety legislation, strong negotiating skills, excellent IT skills, including proficiency in Microsoft Word, Excel, and Visio, and customer service and complaint handling skills.

What reporting responsibilities does this position entail?

The position entails preparing monthly and quarterly reports on PPM and compliance for facilities review meetings and using data trends to identify areas for improvement.

How does this role contribute to the customer experience?

By enhancing operational standards, promoting colleague well-being, and maintaining compliance, the role contributes to creating a safe and welcoming environment for colleagues, pets, and customers.

Does the company support diversity and inclusion?

Yes, the company values and respects difference in all its forms and aims to reflect the diversity of the communities it operates in.

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Pets at Home

We're all for pets.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1991
Founded Year

Mission & Purpose

Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.