Pets at Home is the UK's leading pet care business, offering pet products, services, and advice to pet owners. Their ultimate mission is to create a better world for pets and their owners by providing everything needed to keep pets happy and healthy. This includes a wide range of pet food, accessories, grooming, and veterinary services. Pets at Home is dedicated to supporting pet welfare and delivering exceptional customer service, ensuring that both pets and their owners receive the best care and products.

Retail & Consumer Goods

Pets at Home

You need 2+ years managing a team, NEBOSH, PPM & Compliance knowledge, contractor management, H&S legislation expertise, analytical skills, GDPR training, CAFM experience, and strong IT, customer service, and negotiation skills.

You will manage PPM schedules, conduct compliance audits, oversee contractor performance, maintain CAFM data, ensure health and safety adherence, and prepare reports for stakeholders.

Customer Relations

Facilities Management

<div>Location: Handforth (Cheshire)
This role requires candidates to be on-site 5 days a week
From Aberdeen to Penzance, Pets at Home is the UK&rsquo;s leading pet care business. And with over 450 locations nationwide, our commitment to pet welfare extends well beyond ensuring animals are happy and healthy. Yes, we&rsquo;re super passionate about our customers and their pets, but that dedication extends to the incredible people we work with.
Based in our Handforth support offices, the Planned Preventative Maintenance (PPM) and Compliance Manager will play a critical role in ensuring the effective management and execution of a structured maintenance program while maintaining compliance with legal, regulatory, and organizational standards across our Pet Care Centres (PCCs) and Veterinary Practices throughout the British Isles. The role is integral to upholding the highest standards of safety, legal adherence, and operational excellence, creating safe and welcoming environment for colleagues, pets and customers.
Reporting to the Facilities Manager and supported by one direct report, the PPM and Compliance Manager will leverage the company&rsquo;s CAFM system to manage, track, and report maintenance activities. This includes ensuring alignment with Key Performance Indicators (KPIs), budgets, and compliance requirements. The role also involves conducting contractor and cost reviews to drive efficiency and best value, maintaining a proactive and cost-conscious approach.
Key responsibilities include collaborating with stakeholders to develop and update policies and procedures (Core Stream software), utilizing the internal H&amp;S system (Risk Proof) to ensure compliance with legislative requirements, and delivering training and toolbox talks while fostering clear communication across Pet Care Centres and Veterinary Practices. Building strong relationships with internal teams and external contractors to ensure seamless operations and effective collaboration.
The post holder will have financial accountability for the PPM and Compliance budget, including the preparation of the annual budget, ongoing budget reviews, and attending period financial review meetings. Additionally, the role requires preparing and presenting monthly reports to the Head of Facilities and higher management.
A clinical background is advantageous, as it supports effective communication and collaboration within veterinary and clinical environments. By fulfilling these responsibilities, the PPM and Compliance Manager will enhance operational standards, promote colleague well-being, and contribute to an exceptional customer experience, all while aligning with the Facilities Management (FM) Strategy and company values.
Key Responsibilities
PPM Scheduling and Compliance<ul><li>
Ensure Planned Preventative Maintenance (PPM) schedules are completed on time, achieving KPI&rsquo;s and addressing any shortfalls.</li><li>
Maintain accurate records and regularly update schedules to reflect changes.</li><li>
Conduct audits of PPM services and certifications, ensuring compliance with health &amp; safety, environmental, legal, and quality standards.</li></ul>
Contractor and Performance Management<ul><li>
Monitor contractor performance to ensure adherence to KPI's and SLA's</li><li>
Participate in contractor review meetings and operational discussions.</li><li>
Collaborate on developing KPIs and SLAs for contractors and address escalations related to contractor queries or service challenges.</li></ul>
CAFM System Management<ul><li>
Maintain the Computer-Aided Facilities Management (CAFM) system in real time, updating costs, assets, and compliance data.</li><li>
Utilize CAFM data to track remedial works, improve processes, and monitor contractor performance.</li></ul>
Health and Safety<ul><li>
Ensure contractor compliance with safety standards, including issuing and auditing permits to work.</li><li>
Manage asbestos information and review contractor RAMS (Risk Assessments and Method Statements).</li><li>
Identify and implement opportunities to improve health and safety practices.</li><li>
Utilizing the internal H&amp;S system (Risk Proof) to ensure compliance with legislative requirements.</li><li>
Collaborating with stakeholders to develop and update policies and procedures.</li></ul>
Reporting and Strategic Input<ul><li>
Prepare monthly and quarterly reports on PPM and compliance for facilities review meetings.</li><li>
Use data trends to identify areas for improvement and drive performance enhancement.</li><li>
Contribute to the annual business plan and budget management, ensuring alignment with financial targets.</li><li>
Any other administrative support for the Facilities Management team.</li></ul>
Stakeholder Engagement<ul><li>
Build and maintain strong relationships with internal and external stakeholders.</li><li>
Function as the escalation point for helpdesk and contractor-related queries, ensuring timely and effective communication.</li></ul>
Compliance and Documentation<ul><li>
Ensure all contractors are verified via Safe Contractor and compliant with site safety rules.</li><li>
Oversee updates to contractor information for new stores and refits.</li><li>
Audit permits and ensure proper documentation for all intrusive and maintenance works.</li></ul>
About You &ndash; Essential<ul><li>
2 years minimum managing a team</li><li>
NEBOSH</li><li>
In-depth knowledge of PPM and Compliance</li><li>
Ability to manage multiple contractors to deliver effective services.</li><li>
Effective leadership and managerial skills across internal direct reports and external stakeholders to deliver effective results.</li><li>
Extensive knowledge of relevant H&amp;S legislation</li><li>
Experience in a similar role would be beneficial.</li><li>
Analytical experience to drill down into large volumes of data</li><li>
GDPR Trained</li><li>
CAFM experience</li><li>
Experience of Large multi-site organisation</li><li>
Excellent IT skills, particularly Microsoft Word, Excel &amp; Visio</li><li>
Customer services and complaint handling</li><li>
Strong negotiating skills</li></ul>
Pets just see people. They aren&rsquo;t biased and they don&rsquo;t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don&rsquo;t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you</div>

Location: Handforth (Cheshire)
This role requires candidates to be on-site 5 days a week
From Aberdeen to Penzance, Pets at Home is the UK’s leading pet care business. And with over 450 locations nationwide, our commitment to pet welfare extends well beyond ensuring animals are happy and healthy. Yes, we’re super passionate about our customers and their pets, but that dedication extends to the incredible people we work with.
Based in our Handforth support offices, the Planned Preventative Maintenance (PPM) and Compliance Manager will play a critical role in ensuring the effective management and execution of a structured maintenance program while maintaining compliance with legal, regulatory, and organizational standards across our Pet Care Centres (PCCs) and Veterinary Practices throughout the British Isles. The role is integral to upholding the highest standards of safety, legal adherence, and operational excellence, creating safe and welcoming environment for colleagues, pets and customers.
Reporting to the Facilities Manager and supported by one direct report, the PPM and Compliance Manager will leverage the company’s CAFM system to manage, track, and report maintenance activities. This includes ensuring alignment with Key Performance Indicators (KPIs), budgets, and compliance requirements. The role also involves conducting contractor and cost reviews to drive efficiency and best value, maintaining a proactive and cost-conscious approach.
Key responsibilities include collaborating with stakeholders to develop and update policies and procedures (Core Stream software), utilizing the internal H&S system (Risk Proof) to ensure compliance with legislative requirements, and delivering training and toolbox talks while fostering clear communication across Pet Care Centres and Veterinary Practices. Building strong relationships with internal teams and external contractors to ensure seamless operations and effective collaboration.
The post holder will have financial accountability for the PPM and Compliance budget, including the preparation of the annual budget, ongoing budget reviews, and attending period financial review meetings. Additionally, the role requires preparing and presenting monthly reports to the Head of Facilities and higher management.
A clinical background is advantageous, as it supports effective communication and collaboration within veterinary and clinical environments. By fulfilling these responsibilities, the PPM and Compliance Manager will enhance operational standards, promote colleague well-being, and contribute to an exceptional customer experience, all while aligning with the Facilities Management (FM) Strategy and company values.
Key Responsibilities
PPM Scheduling and Compliance
Ensure Planned Preventative Maintenance (PPM) schedules are completed on time, achieving KPI’s and addressing any shortfalls.
Maintain accurate records and regularly update schedules to reflect changes.
Conduct audits of PPM services and certifications, ensuring compliance with health & safety, environmental, legal, and quality standards.
Contractor and Performance Management
Monitor contractor performance to ensure adherence to KPI's and SLA's
Participate in contractor review meetings and operational discussions.
Collaborate on developing KPIs and SLAs for contractors and address escalations related to contractor queries or service challenges.
CAFM System Management
Maintain the Computer-Aided Facilities Management (CAFM) system in real time, updating costs, assets, and compliance data.
Utilize CAFM data to track remedial works, improve processes, and monitor contractor performance.
Health and Safety
Ensure contractor compliance with safety standards, including issuing and auditing permits to work.
Manage asbestos information and review contractor RAMS (Risk Assessments and Method Statements).
Identify and implement opportunities to improve health and safety practices.
Utilizing the internal H&S system (Risk Proof) to ensure compliance with legislative requirements.
Collaborating with stakeholders to develop and update policies and procedures.
Reporting and Strategic Input
Prepare monthly and quarterly reports on PPM and compliance for facilities review meetings.
Use data trends to identify areas for improvement and drive performance enhancement.
Contribute to the annual business plan and budget management, ensuring alignment with financial targets.
Any other administrative support for the Facilities Management team.
Stakeholder Engagement
Build and maintain strong relationships with internal and external stakeholders.
Function as the escalation point for helpdesk and contractor-related queries, ensuring timely and effective communication.
Compliance and Documentation
Ensure all contractors are verified via Safe Contractor and compliant with site safety rules.
Oversee updates to contractor information for new stores and refits.
Audit permits and ensure proper documentation for all intrusive and maintenance works.
About You – Essential
2 years minimum managing a team
NEBOSH
In-depth knowledge of PPM and Compliance
Ability to manage multiple contractors to deliver effective services.
Effective leadership and managerial skills across internal direct reports and external stakeholders to deliver effective results.
Extensive knowledge of relevant H&S legislation
Experience in a similar role would be beneficial.
Analytical experience to drill down into large volumes of data
GDPR Trained
CAFM experience
Experience of Large multi-site organisation
Excellent IT skills, particularly Microsoft Word, Excel & Visio
Customer services and complaint handling
Strong negotiating skills
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you

PPM & Compliance Manager - Pets at Home

<div>
 Location: Handforth (Cheshire)
 This role requires candidates to be on-site 5 days a week
 From Aberdeen to Penzance, Pets at Home is the UK’s leading pet care business. And with over 450 locations nationwide, our commitment to pet welfare extends well beyond ensuring animals are happy and healthy. Yes, we’re super passionate about our customers and their pets, but that dedication extends to the incredible people we work with.
 Based in our Handforth support offices, the Planned Preventative Maintenance (PPM) and Compliance Manager will play a critical role in ensuring the effective management and execution of a structured maintenance program while maintaining compliance with legal, regulatory, and organizational standards across our Pet Care Centres (PCCs) and Veterinary Practices throughout the British Isles. The role is integral to upholding the highest standards of safety, legal adherence, and operational excellence, creating safe and welcoming environment for colleagues, pets and customers.
 Reporting to the Facilities Manager and supported by one direct report, the PPM and Compliance Manager will leverage the company’s CAFM system to manage, track, and report maintenance activities. This includes ensuring alignment with Key Performance Indicators (KPIs), budgets, and compliance requirements. The role also involves conducting contractor and cost reviews to drive efficiency and best value, maintaining a proactive and cost-conscious approach.
 Key responsibilities include collaborating with stakeholders to develop and update policies and procedures (Core Stream software), utilizing the internal H&amp;S system (Risk Proof) to ensure compliance with legislative requirements, and delivering training and toolbox talks while fostering clear communication across Pet Care Centres and Veterinary Practices. Building strong relationships with internal teams and external contractors to ensure seamless operations and effective collaboration.
 The post holder will have financial accountability for the PPM and Compliance budget, including the preparation of the annual budget, ongoing budget reviews, and attending period financial review meetings. Additionally, the role requires preparing and presenting monthly reports to the Head of Facilities and higher management.
 A clinical background is advantageous, as it supports effective communication and collaboration within veterinary and clinical environments. By fulfilling these responsibilities, the PPM and Compliance Manager will enhance operational standards, promote colleague well-being, and contribute to an exceptional customer experience, all while aligning with the Facilities Management (FM) Strategy and company values.
 Key Responsibilities
 PPM Scheduling and Compliance
 <ul>
 <li>Ensure Planned Preventative Maintenance (PPM) schedules are completed on time, achieving KPI’s and addressing any shortfalls.</li>
 <li>Maintain accurate records and regularly update schedules to reflect changes.</li>
 <li>Conduct audits of PPM services and certifications, ensuring compliance with health &amp; safety, environmental, legal, and quality standards.</li>
 </ul>
 Contractor and Performance Management
 <ul>
 <li>Monitor contractor performance to ensure adherence to KPI's and SLA's</li>
 <li>Participate in contractor review meetings and operational discussions.</li>
 <li>Collaborate on developing KPIs and SLAs for contractors and address escalations related to contractor queries or service challenges.</li>
 </ul>
 CAFM System Management
 <ul>
 <li>Maintain the Computer-Aided Facilities Management (CAFM) system in real time, updating costs, assets, and compliance data.</li>
 <li>Utilize CAFM data to track remedial works, improve processes, and monitor contractor performance.</li>
 </ul>
 Health and Safety
 <ul>
 <li>Ensure contractor compliance with safety standards, including issuing and auditing permits to work.</li>
 <li>Manage asbestos information and review contractor RAMS (Risk Assessments and Method Statements).</li>
 <li>Identify and implement opportunities to improve health and safety practices.</li>
 <li>Utilizing the internal H&amp;S system (Risk Proof) to ensure compliance with legislative requirements.</li>
 <li>Collaborating with stakeholders to develop and update policies and procedures.</li>
 </ul>
 Reporting and Strategic Input
 <ul>
 <li>Prepare monthly and quarterly reports on PPM and compliance for facilities review meetings.</li>
 <li>Use data trends to identify areas for improvement and drive performance enhancement.</li>
 <li>Contribute to the annual business plan and budget management, ensuring alignment with financial targets.</li>
 <li>Any other administrative support for the Facilities Management team.</li>
 </ul>
 Stakeholder Engagement
 <ul>
 <li>Build and maintain strong relationships with internal and external stakeholders.</li>
 <li>Function as the escalation point for helpdesk and contractor-related queries, ensuring timely and effective communication.</li>
 </ul>
 Compliance and Documentation
 <ul>
 <li>Ensure all contractors are verified via Safe Contractor and compliant with site safety rules.</li>
 <li>Oversee updates to contractor information for new stores and refits.</li>
 <li>Audit permits and ensure proper documentation for all intrusive and maintenance works.</li>
 </ul>
 About You – Essential
 <ul>
 <li>2 years minimum managing a team</li>
 <li>NEBOSH</li>
 <li>In-depth knowledge of PPM and Compliance</li>
 <li>Ability to manage multiple contractors to deliver effective services.</li>
 <li>Effective leadership and managerial skills across internal direct reports and external stakeholders to deliver effective results.</li>
 <li>Extensive knowledge of relevant H&amp;S legislation</li>
 <li>Experience in a similar role would be beneficial.</li>
 <li>Analytical experience to drill down into large volumes of data</li>
 <li>GDPR Trained</li>
 <li>CAFM experience</li>
 <li>Experience of Large multi-site organisation</li>
 <li>Excellent IT skills, particularly Microsoft Word, Excel &amp; Visio</li>
 <li>Customer services and complaint handling</li>
 <li>Strong negotiating skills</li>
 </ul>
 Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you
</div>

PPM & Compliance Manager

You must have 1 year of retail management experience, passion for retail, flexibility for a 7-day shift, strong communication skills, and a commitment to 6 months of training.

You will lead and inspire the team, drive sales, oversee operations, manage compliance, recruit staff, and step in as Duty Manager as needed to ensure store success.

Brighton & Hove

<div>Deputy Store Manager &ndash; Worthing
Who are we? 
We&rsquo;re Pets at Home, one of the UK&rsquo;s leading pet care businesses. If you&rsquo;re passionate about pets, you&rsquo;ll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.
What&rsquo;s the role? 
We&rsquo;re looking for a Deputy Store Manager to join our team in Worthing. As the Deputy Store Manager, you&rsquo;ll work closely with the Store Manager to oversee the store&rsquo;s day-to-day operations and ensure the best possible experience for our customers and their pets.
When the Store Manager is unavailable, you&rsquo;ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.
Your key responsibilities will include:<ul><li>
Inspiring and leading your team to create a fun, engaging, and customer-focused environment.</li><li>
Driving sales performance and achieving key KPIs.</li><li>
Overseeing store operations, including recruitment, stock management, and compliance with health and safety.</li><li>
Acting as Duty Manager when the Store Manager is unavailable.</li><li>
Leading by example and contributing to the store&rsquo;s overall success.</li></ul>
We&rsquo;ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.
Who are we looking for? 
We&rsquo;d love to hear from you if you:<ul><li>
Have at least 1 year of management experience in a retail environment.</li><li>
Are passionate about retail and delivering exceptional results.</li><li>
Are flexible to work a 7-day shift pattern, including weekends and bank holidays.</li><li>
Have excellent communication and leadership skills to engage and inspire your team.</li><li>
Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.</li></ul>
About our Pet Care Centre
Our Pet Care Centre in Worthing is located in a vibrant retail area, offering a variety of amenities to enjoy during your workday. The Pet Care Centre provides free on-site parking and benefits from excellent transport links, including regular bus services and Worthing railway station nearby, with convenient connections to Brighton, London, and the South Coast. The area is home to a range of shops, cafes, and restaurants, making it easy to balance work with your daily errands. Situated near the beautiful South Downs National Park and Worthing's picturesque seafront, it&rsquo;s a fantastic location for work and relaxation. Join our friendly and supportive team in a role where you can make a real difference to pets and their owners!
Benefits
We reward our management team with a comprehensive package designed to support your well-being, including:<ul><li>
Annual bonus opportunities.</li><li>
28 days paid leave, rising to 33 days after 2 years (including bank holidays).</li><li>
Your birthday off to celebrate in style.</li><li>
Life assurance worth 4x your annual salary.</li><li>
A 4% company pension contribution.</li><li>
Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.</li></ul>
Click here to read our Values &amp; Behaviours
Click here for more details and other benefits
Join Us!
Pets just see people&mdash;they don&rsquo;t discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don&rsquo;t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.
Don&rsquo;t wait&mdash;apply now! We may close the vacancy early due to high interest.</div>

Deputy Store Manager – Worthing
Who are we?
We’re Pets at Home, one of the UK’s leading pet care businesses. If you’re passionate about pets, you’ll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.
What’s the role?
We’re looking for a Deputy Store Manager to join our team in Worthing. As the Deputy Store Manager, you’ll work closely with the Store Manager to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets.
When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.
Your key responsibilities will include:
Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
Driving sales performance and achieving key KPIs.
Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
Acting as Duty Manager when the Store Manager is unavailable.
Leading by example and contributing to the store’s overall success.
We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.
Who are we looking for?
We’d love to hear from you if you:
Have at least 1 year of management experience in a retail environment.
Are passionate about retail and delivering exceptional results.
Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
Have excellent communication and leadership skills to engage and inspire your team.
Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.
About our Pet Care Centre
Our Pet Care Centre in Worthing is located in a vibrant retail area, offering a variety of amenities to enjoy during your workday. The Pet Care Centre provides free on-site parking and benefits from excellent transport links, including regular bus services and Worthing railway station nearby, with convenient connections to Brighton, London, and the South Coast. The area is home to a range of shops, cafes, and restaurants, making it easy to balance work with your daily errands. Situated near the beautiful South Downs National Park and Worthing's picturesque seafront, it’s a fantastic location for work and relaxation. Join our friendly and supportive team in a role where you can make a real difference to pets and their owners!
Benefits
We reward our management team with a comprehensive package designed to support your well-being, including:
Annual bonus opportunities.
28 days paid leave, rising to 33 days after 2 years (including bank holidays).
Your birthday off to celebrate in style.
Life assurance worth 4x your annual salary.
A 4% company pension contribution.
Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.
Click here to read our Values & Behaviours
Click here for more details and other benefits
Join Us!
Pets just see people—they don’t discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.
Don’t wait—apply now! We may close the vacancy early due to high interest.

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