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Practice Operations Manager - Digestive Health Institute - ORMC

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Orlando Health

2mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Orlando

AI generated summary

  • You need a bachelor's in healthcare or business, or 4 years of relevant experience. Plus, 2 years in healthcare, with 1 year in a lead or supervisory role.
  • You will manage clinic operations, ensure compliance, develop budgets, oversee staff, enhance efficiency, and coordinate care while promoting the service line and managing human resources functions.

Requirements

  • Bachelor degree in a healthcare, business or related field; or Four (4) years of directly related work experience may substitute for the bachelor degree (in addition to the requirements listed in the experience section).
  • Two (2) years of health care experience, to include one year in a lead or supervisory role.

Responsibilities

  • Responsible for approximately 4-15 physicians and 15-40 team members.
  • In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope of the outpatient clinics of the Service Line within the parameters established by OHPG. Identifies issues in service and coordinates action plans with the Service Line Physician leadership and the Director/Physician Practices or COO or Senior Manager.
  • Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies, procedures, and programs, ensuring consistent application within their service line(s). Reviews and implements OHPG policies.
  • Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead and Senior Manager. Allocates and authorizes appropriate expenditures. Responsible for management of actual performance against budget providing analysis of material variances to Administration.
  • Maintains an effective revenue cycle and other systems to maximize revenue.
  • Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead, and Senior Manager, creating an environment consistent with management values of OHPG.
  • Works with the Lead Physician of the practice, ensures appropriate access, flow and scheduling of patients.
  • Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
  • Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the service line strategic plan in collaboration with the Physician leadership.
  • Hires, trains, supervises, evaluates and develops practice staff in accordance with established Human Resources Guidelines. Develops lead staff for each clinic. Builds a well-functioning team focused on the needs of the patient.
  • Ensures quality metrics are met in the practice setting.
  • Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates, recommends and plans for future space.
  • Negotiates, communicates and coordinates with the Service Line and other departments to implement operational changes and new initiatives.
  • Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication within the Service Line. Analyzes and prepares appropriate responses and actions.
  • Researches, analyzes and maintains data collection system required to administer Service Line operations.
  • Participates with Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes involved in community affairs that enhance the image of the Service Line and OHPG/Orlando Health.
  • Ensures coverage of roles during staff shortages, vacations, sick or other leaves in order to assure continuity in patient care.
  • Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

FAQs

What are the working hours for the Practice Operations Manager position?

The working hours are Monday to Friday from 8:00 am to 5:00 pm.

What is the required education for this role?

A Bachelor’s degree in a healthcare, business, or related field is required; alternatively, four years of directly related work experience can substitute for the degree.

How much healthcare experience is required for this position?

A minimum of two years of healthcare experience is required, including at least one year in a lead or supervisory role.

How many physicians and team members will the Practice Operations Manager be responsible for?

The Practice Operations Manager will be responsible for approximately 4-15 physicians and 15-40 team members.

Is there a focus on compliance and regulatory standards in this role?

Yes, ensuring compliance with all regulatory and accreditation mandates and the implementation of company policies and procedures is a key responsibility.

Will the Practice Operations Manager work closely with physicians?

Yes, collaboration with the Physician Lead and other members of the leadership team is essential for effective clinic operations.

What types of benefits does Orlando Health offer?

Orlando Health offers a comprehensive benefits package that includes career-growing free education programs and well-being services for employees and their families.

Are there opportunities for staff development in this role?

Yes, the Practice Operations Manager is responsible for hiring, training, supervising, and developing practice staff in accordance with established Human Resources guidelines.

How important is patient care in the operations of the Digestive Health Institute?

Patient care is a top priority, and the Practice Operations Manager will ensure quality metrics are met and that patient access, flow, and scheduling are appropriate.

Will the Practice Operations Manager be involved in community engagement?

Yes, the role involves participating with the Marketing and Sales Department for Service Line promotion and engaging in community affairs to enhance the organizational image.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.