Logo of Huzzle

Home

Matches

Explore

Manage

Pre Litigation File Handler Level 2

image

Keoghs

12d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Legal
  • Leeds
  • 1d left

AI generated summary

  • You need knowledge of the Road Traffic Act, legal experience, deadline management skills, strong communication, IT proficiency, teamwork, adaptability, and a commitment to quality service.
  • You will manage non-RTA recoveries, handle your workload efficiently, assess liability, prepare files for litigation, maintain accurate records, and collaborate with the team to meet targets.

Requirements

  • Knowledge of the Road Traffic Act and an awareness of RTA Insurer and Article 75 status.
  • Experience of working in a legal environment.
  • Demonstrate experience of and the ability to:
  • Work to set deadlines.
  • Deal with calls and enquiries from clients and/or the public.
  • Organise and prioritise their workload.
  • Work as part of a team.
  • IT literate: proficient in use of Microsoft Office packages (Excel and Word).
  • Good written and verbal communication skills.
  • Ability to remain calm under pressure.
  • Ability to take constructive feedback and set personal goals for continuous improvement.
  • Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours.
  • Communication – ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues.
  • Planning & Organisation – ability to structure, manage and prioritise workload accordingly.
  • Adaptability – ability to adapt to different situations and tasks, whilst maintaining quality and service.
  • Quality of Service – to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division.

Responsibilities

  • Dealing with non-RTA subrogated recoveries. Reviewing instructions, sending our letter before action and initial correspondence to the policyholder and client and following any agreed escalation processes.
  • Organising, prioritising and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPI’s and SLA’s are achieved including processing client account balances within 5 working days and transferring files to litigation by Day 28.
  • Correctly identifying quantum, liability and/or Third Party indemnity issues and completing any additional enquiries to ensure that files are transferred in a timely manner.
  • Acting as a backstop to resolve any cases 9m+ prior to the 12m time limit.
  • Ensuring that files transferred to litigation are ready to be issued.
  • Effective use of the case management system to ensure: All MI is accurate and updated in a timely manner, including updating the present position following each file touch. Critical dates and SLA’s are met. All actions/strategies are documented by way of a file note. All documents in the history are clearly labelled.
  • Delivering quality work, as a minimum meeting audit benchmark standards.
  • Driving own personal development.
  • Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team moral.

FAQs

What is the core responsibility of the Pre Litigation File Handler Level 2?

The core responsibility is managing the pre-litigation elements of the recovery process to maximize financial recovery for clients and ensure files are prepared for litigation in a timely manner.

Is previous legal experience required for this role?

Previous legal experience is not a strict requirement, as training and support are provided; however, candidates with legal experience who have run their own caseload will find this role suitable.

What are the typical working hours for this position?

The typical working hours are 35 hours per week, Monday to Friday from 9 am to 5 pm, with an unpaid hour for lunch.

Where is the position based?

The position is based in the Bolton office, with hybrid working arrangements that allow for only one day in the office per week.

What key accountabilities are expected of this role?

Key accountabilities include handling non-RTA subrogated recoveries, organizing and prioritizing workload, identifying quantum and liability issues, preparing files for litigation, and ensuring compliance with critical deadlines and KPI's.

What skills are necessary for the Pre Litigation File Handler Level 2?

Necessary skills include knowledge of the Road Traffic Act, experience in a legal environment, strong IT literacy, excellent communication skills, and the ability to remain calm under pressure.

How does Keoghs support personal development for employees?

Keoghs encourages driving personal development and provides opportunities for continuous improvement through constructive feedback and goal setting.

What are the company values at Keoghs?

The company values at Keoghs are being connected, dynamic, innovative, and succeeding together.

What is the contract type for this position?

This position is a permanent contract.

When is the closing date for applications?

The closing date for applications is November 1, 2024.

Keoghs

An insurance-focused, top 50 law firm, we act decisively for leading insurers and businesses in the insurance industry

Law
Industry
1001-5000
Employees

Mission & Purpose

We are a top 40 law firm, focusing on the insurance sector, acting on behalf of leading insurers, businesses and suppliers to the insurance industry for over 50 years. In 2020, we joined Davies, the specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. Handling general insurance claims of all types, from the lowest value disputes through to the largest catastrophic losses makes us a trusted strategic partner for our clients. We minimise indemnity spend by combining technical expertise, thought leadership and technology whilst improving processes and services to deliver market-leading outcomes.