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Pre-Litigation Recoveries File Handler Level 1

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Keoghs

11d ago

  • Job
    Full-time
    Entry Level
  • Legal
  • 2d left

AI generated summary

  • You should have knowledge of the Road Traffic Act, legal experience, strong communication skills, IT proficiency, and the ability to prioritize and adapt under pressure.
  • You will review instructions, manage workload to meet deadlines, identify issues, document actions, ensure file readiness for litigation, and collaborate with the team to meet targets.

Requirements

  • Knowledge of the Road Traffic Act and an awareness of RTA Insurer and Article 75 status.
  • Experience of working in a legal environment.
  • Demonstrate experience of and the ability to:
  • Work to set deadlines.
  • Deal with calls and enquiries from clients and/or the public
  • Organise and prioritise their workload
  • Work as part of a team
  • IT literate: proficient in use of Microsoft Office packages (Excel and Word)
  • Good written and verbal communication skills
  • Ability to remain calm under pressure
  • Ability to take constructive feedback and set personal goals for continuous improvement.
  • Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours
  • Communication – ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues
  • Planning & Organisation – ability to structure, manage and prioritise workload accordingly
  • Adaptability – ability to adapt to different situations and tasks, whilst maintaining quality and service
  • Quality of Service – to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division

Responsibilities

  • Reviewing instructions, sending our letter before action and initial correspondence to the policyholder and client and following any agreed escalation processes.
  • Organising, prioritising and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPI’s and SLA’s are achieved including processing client account balances within 5 working days and transferring files to litigation by Day 28.
  • Correctly identifying quantum, liability and/or Third Party indemnity issues which warrant further investigation and transferring the file in a timely manner.
  • Ensuring that files transferred to litigation are ready to be issued.
  • Effective use of the case management system to ensure:
  • All MI is accurate and updated in a timely manner, including updating the present position following each file touch.
  • Critical dates and SLA’s are met.
  • All actions/strategies are documented by way of a file note.
  • All documents in the history are clearly labelled.
  • Delivering quality work, as a minimum meeting audit benchmark standards.
  • Driving own personal development.
  • Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team morale.

FAQs

What is the job title for this position?

The job title is Pre-Litigation Recoveries File Handler Level 1.

What kind of training is provided for this role?

Training and support are provided to help individuals take on pre-litigation elements of the recovery process, making previous experience not a requirement.

What are the working hours for this position?

The working hours are 35 hours per week, Monday to Friday from 9 am to 5 pm, with 1 unpaid hour for lunch.

Where is the office located?

The office is located in Bolton - Parklands.

What skills are essential for this role?

Essential skills include knowledge of the Road Traffic Act, experience in a legal environment, strong communication skills, IT literacy, and the ability to organize and prioritize workload.

Are there any specific performance targets to meet?

Yes, there are KPIs and SLAs that must be achieved, including processing client account balances within 5 working days and transferring files to litigation by Day 28.

What is the contract type for this position?

The contract type is permanent.

What values are emphasized in the company culture?

The company's values are being connected, dynamic, innovative, and succeeding together.

Is there an opportunity for personal development in this role?

Yes, the role encourages driving personal development and setting goals for continuous improvement.

What is the closing date for applications?

The closing date for applications is 01 Nov 2024.

Keoghs

An insurance-focused, top 50 law firm, we act decisively for leading insurers and businesses in the insurance industry

Law
Industry
1001-5000
Employees

Mission & Purpose

We are a top 40 law firm, focusing on the insurance sector, acting on behalf of leading insurers, businesses and suppliers to the insurance industry for over 50 years. In 2020, we joined Davies, the specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. Handling general insurance claims of all types, from the lowest value disputes through to the largest catastrophic losses makes us a trusted strategic partner for our clients. We minimise indemnity spend by combining technical expertise, thought leadership and technology whilst improving processes and services to deliver market-leading outcomes.