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Premier Customer Care Representative

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Fedex

21d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Delhi

AI generated summary

  • You must possess strong analytical, judgment, decision-making, planning, organizing, presentation, and problem-solving skills.
  • You will manage high-value customer inquiries, handle bookings and claims, ensure solution logistics, resolve issues, maintain relationships, and provide customized reporting.

Requirements

  • Analytical Skills
  • Judgement & Decision Making Skills
  • Planning & Organizing Skills
  • Presentation Skills
  • Problem Solving Skills

Responsibilities

  • Premier Customer Care; Premier Customer Support; All dedicated account desk/ sales solutions support processes for industry verticals and/ or high value customers, execution of solution logistics, tracking & monitoring solutions (including prevention), relationship management, issue resolution; Basic Process Onboarding; Bookings; Case Management; Claims Handling; Execution of Solution Logistics; Inquiry; Issue Resolution; Pro-active Notification; Pro-active Prevention; Relationship Management; Run and Provide Customized Reporting
  • Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments, to support achievement of divisional and corporate goals. Participates/leads in the design, development and implementation of processes within area of expertise.

FAQs

What does the role of a Premier Customer Care Representative involve?

The role involves dedicated account support for high-value customers, including relationship management, issue resolution, logistics execution, case management, and customized reporting.

What skills are required for this position?

Required skills include analytical skills, judgment and decision-making skills, planning and organizing skills, presentation skills, and problem-solving skills.

Is there a focus on diversity and inclusion within the company?

Yes, FedEx is committed to a diverse, equitable, and inclusive workforce, ensuring fair treatment and growth opportunities for all employees.

What kind of reporting is expected from this role?

The role requires running and providing customized reporting related to customer service and support processes.

What is the philosophy that guides FedEx's operations?

FedEx operates under the People-Service-Profit (P-S-P) philosophy, which emphasizes taking care of employees, delivering exceptional service to customers, and reinvesting profits back into the business and its people.

How does FedEx describe its company culture?

FedEx's culture emphasizes a commitment to its values, encouraging innovation and quality service, which has been vital to its success since the early 1970s.

What opportunities for growth does FedEx offer employees?

FedEx provides growth opportunities for all employees through its commitment to a diverse and inclusive workplace that values contributions and well-being.

How does the Premier Customer Care Representative interact with customers?

The representative engages in proactive relationship management, issue resolution, and provides notifications and solutions tailored to high-value customers' needs.

Are there any specific departments the Premier Customer Care Representative collaborates with?

Yes, the role involves performing and reviewing processes within and across various departments to support corporate and divisional goals.

What is the company's stance on equal employment opportunities?

FedEx is an equal opportunity/affirmative action employer, ensuring that all qualified applicants receive consideration for employment regardless of various protected characteristics.

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Fedex

Transportation
Industry
10,001+
Employees
1971
Founded Year

Mission & Purpose

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and digital supply chain services. For decades, we’ve been innovating to deliver more for you. Strengthening supply chains with our global network. Simplifying logistics. Enhancing tracking and visibility. And using data from every journey to make your experience better. Our people are the foundation of our success, and FedEx has consistently ranked among the world’s most admired and trusted employers. We inspire our global workforce of more than 575,000 team members to remain absolutely, positively focused on safety, the highest ethical and professional standards, and the needs of their customers and communities.