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Principal Salesforce Consultant

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dentsu

4d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Consulting
  • Zürich
  • Quick Apply

AI generated summary

  • You need a relevant degree, 8+ years in CRM management consulting, Salesforce expertise, strong analytical skills, and fluency in German and English. Insurance experience and Agile methods knowledge are pluses.
  • You will lead client consultations, manage project workflows, facilitate workshops, analyze lead management processes, support solution design, and conduct training for effective adoption.

Requirements

  • Degree in business administration, business informatics, or similar.
  • 8+ years in management consulting, focusing on CRM.
  • Proven success in CRM/lead management projects on a SaaS platform.
  • Salesforce know-how.
  • Strong CRM systems, marketing automation, and data integration skills.
  • Excellent analytical, problem-solving, communication, and presentation skills.
  • Experience in the insurance industry is a big plus.
  • Agile methods experience (SAFe) is a plus.
  • Fluent in German and English.

Responsibilities

  • Lead client consultations on business processes and digital transformation.
  • Translate business needs into functional specs and user stories, ensuring quality.
  • Manage project workflows, goals, roadmaps, priorities, and sprints.
  • Serve as a solution advocate and trusted advisor.
  • Handle multiple client engagements and crisis situations.
  • Facilitate client workshops using best practice methodologies.
  • Consult and support lead management and 360° customer view strategies.
  • Analyze and improve lead management processes.
  • Develop concepts for a future-proof lead management solution on a SaaS platform.
  • Support solution design and implementation, ensuring quality.
  • Guide acceptance by stakeholders and end users.
  • Conduct training and change management for solution adoption.
  • Prepare reports and presentations to track project progress.

FAQs

Do we support remote work?

Yes, we do support remote work in a hybrid format, allowing flexibility for employees based in Switzerland.

What is the location for this position?

The primary location for this position is Bern, Switzerland, with the possibility of some remote work.

What qualifications are required for the Principal Salesforce Consultant role?

A degree in business administration, business informatics, or a similar field is required, along with 8+ years of management consulting experience focusing on CRM.

What experience is preferred for candidates applying for this position?

We prefer candidates with proven success in CRM/lead management projects on a SaaS platform, as well as Salesforce knowledge. Experience in the insurance industry and familiarity with Agile methods (SAFe) are also advantageous.

What kind of projects will I be working on?

You will be working on projects related to lead management, developing strategies for a 360° customer view, supporting solution design and implementation, and facilitating client workshops.

Are there any specific skills that are essential for this job?

Essential skills include strong CRM systems knowledge, marketing automation and data integration competencies, and excellent analytical, problem-solving, communication, and presentation abilities.

Will there be training and support for professional development?

Yes, we value education and support training both internally and externally for our employees.

Is fluency in any specific languages required for the role?

Yes, fluency in both German and English is required for this position.

How does the company promote a collaborative work environment?

The company promotes a collaborative environment through face-to-face exchanges, regular meetings, and team activities, as well as providing spaces to brainstorm and relax.

What is the employment type for this job?

This is a full-time position with a permanent contract.

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dentsu

Marketing & Advertising
Industry
10,001+
Employees

Mission & Purpose

We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.