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Principal Trainer

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Hazelden Betty Ford Foundation

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Healthcare
    Education & Teaching

AI generated summary

  • You need a bachelor's in healthcare informatics or related field, 2 years in training complex applications, 1 year in tech delivery, experience with ITSM tools, and knowledge of healthcare practices.
  • You will train end users on electronic health records, maintain training content, provide Tier 1 support, evaluate competencies, and communicate with super users for ongoing system improvement.

Requirements

  • Bachelor’s degree in healthcare informatics, education, or a closely related field or 6 years of related work experience.
  • Minimum of up to 2 years of experience administering training programs for complex applications in each of the following: training documentation creation, instruction, and coordination of training. Complex applications such as electronic health records, business applications, etc.
  • Minimum 1 year of experience utilizing various technologies for delivering training.
  • Experience with an ITSM tool.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal skills.
  • Ability to work collaboratively in a multidisciplinary team.
  • Knowledge of Hazelden Betty Ford Foundation business practices.
  • Experience in healthcare, including behavioral health.
  • Experience with Oracle Health Millennium platform.
  • Experience leveraging Agile and/or lean methodologies and principles.
  • Experience with ADP/LMS Administration.

Responsibilities

  • The Principal Trainer I role will provide end user training, Tier1 and super user community support for the electronic health record and other clinical applications. The role will work with the Technology Services department and end users to ensure optimal performance and stability of the system(s), accurate, up to date training materials and sessions, effective testing and assessment of releases and upgrades, and consistent, reliable support of the super user community are delivered.
  • Administer the training program for the electronic health record and other clinical applications following the training program guidelines and processes.
  • Maintain training program content, agendas, schedule, and supporting resources, including user guides, job aides, recordings, collaboration platforms.
  • Conduct in person and/or virtual training sessions utilizing a variety of training methodologies to accommodate different skill levels and adult learning styles following the training policies and processes.
  • Administer end user competency evaluations related to the electronic health record and other clinical applications, as needed.
  • Perform training domain maintenance including maintenance of training scenarios, patient profiles, and configuration.
  • Provide Tier 1 support for the training domains following the incident and problem management policies and processes.
  • Creation of training scenarios and training patient profiles in the training domains, as needed.
  • Provide Tier 1 training support for electronic health record and other clinical applications following the incident and problem management policies and processes.
  • Configure application security and access per the access management policies, processes, and role-based security guidelines.
  • Escalate system performance issues.
  • Knowledge of article creation and maintenance.
  • Effectively communicate with super users on common inefficiencies, tips for use of the system(s), ongoing adoption of existing functionality, and assisting with process improvement within the electronic health record.
  • Provide support and training to super users to enable effective onsite/interdepartmental support for staff following the training policies and processes.

FAQs

What is the primary responsibility of the Principal Trainer?

The primary responsibility of the Principal Trainer is to provide end user training, Tier 1 support, and super user community support for the electronic health record and other clinical applications.

What qualifications are required for the Principal Trainer position?

Required qualifications include a Bachelor’s degree in healthcare informatics, education, or a closely related field, or 6 years of related work experience, along with at least 2 years of experience administering training programs for complex applications and 1 year of experience utilizing various technologies for delivering training.

Is experience in healthcare necessary for this position?

While it is not strictly necessary, experience in healthcare, especially in behavioral health, is listed as a preferred qualification.

What kind of training methodologies will I be expected to use?

You will be expected to utilize a variety of training methodologies to accommodate different skill levels and adult learning styles during training sessions.

Are there opportunities for collaboration in this role?

Yes, there will be collaboration with the Compass Super User Community to communicate common inefficiencies and provide support and training to super users.

What types of applications will I be training users on?

You will be training users primarily on the electronic health record and other clinical applications, as well as business applications.

Will I be involved in creating training documentation?

Yes, maintaining training program content, agendas, schedule, and supporting resources, including user guides and job aides, is part of the responsibilities.

Is there any support provided for ongoing education?

Yes, the Hazelden Betty Ford Foundation offers tuition reimbursement as part of their comprehensive benefits package.

What is the work culture like at Hazelden Betty Ford Foundation?

The work culture is described as mission-driven and collaborative, where every employee plays an active role in achieving goals and feels encouraged to contribute their ideas.

Are employees given opportunities for competitive health benefits?

Yes, employees receive competitive health, dental, and vision plans as part of the benefits package offered by the Hazelden Betty Ford Foundation.

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Hazelden Betty Ford Foundation

Hazelden Betty Ford's drug and alcohol treatment services are in-network with most insurance carriers.

Science & Healthcare
Industry
1001-5000
Employees
1949
Founded Year

Mission & Purpose

The Hazelden Betty Ford Foundation is the nation's largest nonprofit treatment provider, with a legacy that began in 1949 and includes the 1982 founding of the Betty Ford Center. With 17 sites in California, Minnesota, Oregon, Illinois, New York, Florida, Massachusetts, Colorado and Washington, the Foundation offers prevention and recovery solutions nationwide and across the entire continuum of care for youth and adults. The Foundation includes: •The nation's largest recovery publishing house •A fully-accredited graduate school of addiction studies •A dedicated addiction research center •Intensive educational programs for medical students and professionals •Community and school-based prevention programs and services •Unique family and children’s programs •An influential institute for recovery advocacy and policy Diversity, Equity and Inclusion at the Hazelden Betty Ford Foundation Our collective ability to meet the challenges of today and thrive in the future is directly connected to having a diverse workforce, an inclusive culture, a strong presence in diverse communities, and the provision of culturally responsive care. To that end, in early 2019, the Hazelden Betty Ford Foundation embarked on a strategic and sustainable journey for change in procedures, decision-making processes and the allocation of resources.