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Principal UX Research - Cytric

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Amadeus

3mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Design
    Product
  • Quick Apply

AI generated summary

  • You should have strong UX research skills, leadership experience, autonomy in project management, and proficiency in various research methods and analysis to drive design improvements.
  • You will lead UX research, define strategies, communicate findings, conduct interviews and tests, collaborate with teams, and influence product design to enhance user experience.

Requirements

  • Proficient in technical knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists.
  • Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.
  • Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.
  • Analyze and refine product / project stakeholders’ UX related requests and needs
  • Set up research objectives (with PM) & help PM defining project approach and user experience strategy
  • Define the UX research scope & applicable methods
  • Involve the project/product team (PM, UX Designers, DEV) by organizing UX Research kick-off and follow-up meetings
  • Identify the target users to define the participants to involve in the research
  • Lead the recruitment process
  • Define the number of participants to involve
  • Contact users or outsource the recruitment
  • Ensure participants' profile is relevant for the research
  • Schedule the sessions
  • Communicate and check participants agreements with legal aspects of the research (NDA, audio and video recording, etc.)
  • Plan, build, conduct, analyse: Contextual and individual interviews
  • Focus groups
  • Field research: shadowing, observation, task analysis, etc.
  • Exploratory surveys
  • Analytics analysis
  • Generate personas
  • Generate experience charts (blue tabs) (empathy charts (blue tabs), customer journey, a day in a life of, etc.) with target users and internal stakeholders
  • Facilitate ideation design sessions with project/product teams to inject UX research findings in the design process (storyboarding, design studio, design charette, etc.)
  • Work with UX designers to suggest directions for the UI design based on research findings (information architecture, user interaction model & workflows, design consistency, etc.)
  • Plan, build, conduct, analyse user feedback sessions to evaluate the user experience through iterations all along the development cycle thanks to: participatory design
  • card sorting
  • mock-up walkthroughs
  • prototype user testing
  • qualitative and quantitative A/B testing
  • usability testing & productivity testing on live products

Responsibilities

  • Proficient in technical knowledge to ensure team performs at a high level. Is recognized as a leader in own area and may formally train Specialists/Senior Specialists.
  • Understands how main business drivers may impact on own area. Can assess complex problems with broad impact on the activity, improve processes, recommend solutions and risk mitigation plans. Able to communicate complex information.
  • Works with a high level of autonomy, based on management directions. Leads projects or contributes to broad cross-functional projects. May contribute to planning of resources and budget.
  • Work with Product Management, customers to develop a product vision.
  • Contributes to define the User Experience Strategy of a product or service by understanding business context, product strategy, customer values and brand vision.
  • Influence, via UX, the scope and direction or a product or service to generate value and impact on the market.
  • Foster innovation by initiating brainstorming sessions, putting in place processes and methodologies around innovation, and by working with transversal innovation teams.
  • Analyze and refine product / project stakeholders’ UX related requests and needs.
  • Set up research objectives (with PM) & help PM defining project approach and user experience strategy.
  • Define the UX research scope & applicable methods.
  • Involve the project/product team (PM, UX Designers, DEV) by organizing UX Research kick-off and follow-up meetings.
  • Identify the target users to define the participants to involve in the research.
  • Lead the recruitment process.
  • Define the number of participants to involve.
  • Contact users or outsource the recruitment.
  • Ensure participants' profile is relevant for the research.
  • Schedule the sessions.
  • Communicate and check participants agreements with legal aspects of the research (NDA, audio and video recording, etc.).
  • Plan, build, conduct, analyse:
  • Contextual and individual interviews
  • Focus groups
  • Field research: shadowing, observation, task analysis, etc.
  • Exploratory surveys
  • Analytics analysis
  • Based on research findings:
  • Generate personas
  • Generate experience charts (blue tabs) (empathy charts (blue tabs), customer journey, a day in a life of, etc.) with target users and internal stakeholders
  • Facilitate ideation design sessions with project/product teams to inject UX research findings in the design process (storyboarding, design studio, design charette, etc.).
  • Work with UX designers to suggest directions for the UI design based on research findings (information architecture, user interaction model & workflows, design consistency, etc.).
  • Plan, build, conduct, analyse user feedback sessions to evaluate the user experience through iterations all along the development cycle thanks to:
  • participatory design
  • card sorting
  • mock-up walkthroughs
  • protype user testing
  • qualitative and quantitative A/B testing
  • usability testing & productivity testing on live products

FAQs

What is the role of a Principal UX Researcher at Cytric?

The Principal UX Researcher at Cytric is responsible for leading UX research efforts, developing user experience strategies, and collaborating with product management and design teams to enhance product offerings.

What are the common accountabilities of this position?

Common accountabilities include ensuring the team's high performance, understanding business drivers, assessing complex problems, improving processes, and leading cross-functional projects.

What specific UX strategy responsibilities does the role entail?

The role includes developing a product vision, defining the user experience strategy, influencing product direction through UX, and fostering innovation.

What types of UX research methods will I be expected to conduct?

You will plan, build, conduct, and analyze contextual interviews, focus groups, field research, exploratory surveys, and analytics analysis.

How does this position contribute to the design process?

The Principal UX Researcher facilitates ideation design sessions, works with UX designers to suggest UI design directions based on research findings, and evaluates user experience through iterative feedback sessions.

What is the company’s stance on diversity and inclusion?

Amadeus aspires to be a leader in Diversity, Equity and Inclusion, fostering a culture of belonging and fair treatment, and ensuring an inclusive employee experience.

Is this position open to applicants from diverse backgrounds?

Yes, Amadeus is an equal opportunity employer and encourages applications from all qualified candidates regardless of background or protected characteristics.

Will I have autonomy in this role?

Yes, you will work with a high level of autonomy, guided by management directions while leading projects and contributing to resource planning.

Are there opportunities for professional development in this role?

Yes, as a Principal UX Researcher, you will be recognized as a leader in your area and may have opportunities to formally train other team members.

What is the recruitment process for participants in UX research?

You will lead the recruitment process, contact users or outsource recruitment, ensure the relevance of participant profiles, and communicate necessary legal agreements.

Technology
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Amadeus is a leading provider of advanced technology solutions for the global travel industry. Their innovative solutions empower travel agencies, airlines, hotels, and other travel service providers to streamline their operations, enhance customer experiences, and drive business growth. Amadeus offers a wide range of products and services, including reservation systems, airline IT solutions, travel agency platforms, hotel distribution systems, and travel data analytics. Their ultimate mission is to shape the future of travel by delivering cutting-edge technology solutions that enable seamless and personalised travel experiences. With a deep understanding of the industry and a commitment to innovation, Amadeus strives to transform the way people plan, book, and experience travel, while helping businesses thrive in the dynamic and competitive travel landscape.

Culture & Values

  • Customer first

    We listen carefully and work as partners. We keep our promises. We’re committed to our customers’ success.

  • Working together

    We respect and embrace diversity of all people and cultures. We collaborate across teams. We communicate clearly and act decisively.

  • Taking responsibility

    We’re accountable for our own work. We act as owners and use company resources carefully. We keep developing our skills.

  • Aiming for excellence

    We strive for outstanding results in a competitive market. We learn from our mistakes. We innovate and welcome change.

Benefits

  • Annual bonus

    Rewarding your work.

  • Equity plans

    To share in what you build.

  • Wellbeing programs

    Keeping you healthy.

  • Learning environment

    Always be excited to work at Amadeus.

  • Flexible workplace

    Because life comes first.