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Process Associate Customer Service

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Bread Financial

Nov 2

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Quick Apply

AI generated summary

  • You need a Bachelor's Degree, 1-4 years of call center customer service experience, and must pass an English assessment.
  • You will handle inbound customer calls, build relationships, resolve inquiries, communicate effectively, document interactions, and utilize Microsoft Office tools to support daily tasks.

Requirements

  • Minimum Qualifications:
  • Degree Required: Bachelor’s Degree or equivalent
  • Years of Work Experience Required: 1 to 2 years of customer service experience in call center or related experience
  • Must be able to pass English Assessment
  • Bachelor’s Degree or equivalent
  • Years of Work Experience Required: 2 to 4 years of customer service experience in call center or related experience
  • Must be able to pass English Assessment

Responsibilities

  • Customer Experience - Answer a variety of inbound customer service calls from customers in the retail environment. Efficiently build a connection with customers through care, empathy, listening, acknowledgement and through providing accurate information. Interact professionally, respectfully, and energetically to mutually resolve customer inquiries through negotiation and education. Recognize when to leverage resources to resolve customer inquiries. Demonstrate ownership and accountability without placing blame
  • Build Relationships – Serve as a brand ambassador to assist the brand partner associates and customers with in-store transactions. Work independently and as a part of a team. Actively engage with teammates to achieve common goals through knowledge sharing.
  • Communication – Demonstrate outstanding verbal and written communication skills when working with internal and external partners. Explain complex topics in a clear and concise manner. Respond well under pressure and appreciate ambiguity as a normal business condition. Give and accept feedback as a matter of practice. Document interactions and update customer records in company systems. Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work.

FAQs

What is the role of a Process Associate in Customer Service?

The Process Associate in Customer Service is responsible for providing a superior and efficient experience on inbound customer service calls from customers and in-store members of brand partner organizations, while adhering to all procedural and regulatory guidelines.

What are the essential job functions of a Customer Care Advocate?

Essential job functions include answering inbound customer service calls, building connections with customers, resolving inquiries, serving as a brand ambassador, and demonstrating outstanding communication skills.

What are the minimum qualifications required for the Process Associate Customer Care position?

Candidates need a Bachelor’s Degree or equivalent, 1 to 2 years of customer service experience in a call center or related environment, and must be able to pass an English assessment.

Is previous experience required for this position?

Yes, candidates must have 1 to 2 years of customer service experience in a call center or related environment.

What kind of working conditions can I expect in this role?

The working conditions are a normal office environment, and there is no travel required for this position.

How does Bread Financial support career development for its employees?

Bread Financial promotes opportunities for career development and non-traditional career progression, emphasizing growth within the company.

Will I have direct reports in this position?

No, the Process Associate Customer Care position does not have direct reports.

What kind of benefits does Bread Financial offer its associates?

Bread Financial offers a diverse suite of benefits aimed at supporting the overall wellness of its associates.

What is the job family for the Process Associate Customer Care role?

The job family is Care Center Operations.

Are job offers contingent upon any checks?

Yes, all job offers are contingent upon successful completion of credit and background checks.

What are the opportunities for feedback in this role?

Feedback is considered a normal practice in this role; employees are encouraged to give and accept feedback regularly.

Does Bread Financial have a commitment to diversity and inclusion?

Yes, Bread Financial is an Equal Opportunity Employer and promotes an environment where associates feel appreciated and valued.

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Bread Financial

We provide simple, personalized payment, lending and saving solutions.

Finance
Industry
501-1000
Employees
1996
Founded Year

Mission & Purpose

Bread Financial provides simple, personalized payment, lending, and saving solutions. We create opportunities for our customers and partners through digitally enabled choices that offer ease, empowerment, and financial flexibility.