Process Improvement Advisor

PNC

2mo ago

Applications are closed

Job
Full-time
Senior & Expert Level
Data
Chicago, +3

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills:
Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments
Competencies:
Analytical Thinking, Consulting, Effective Communications, Flexibility and Adaptability, Influencing, Organizational Change Management, Organizational Savvy and Politics, Problem Solving, Project ManagementWork Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education:
Bachelors
Certifications:
No Required Certification(s)
Licenses:
No Required License(s)

Responsibilities

Developing and enhancing defined processes and controls
Identifying process and cost efficiency opportunities
Developing and maintaining policies and procedures
Remediating issues through required process changes
Metrics and analysis
Technology
Business Resiliency
As a strategic MarCom partner, you will work with and motivate all levels of the organization to ensure that the introduction of change and/or new processes is smooth and effective.
Job Description:
Owns the evaluation and execution of an organization's cross-functional operations and technology processes from initial research through development of end-to-end solutions that optimize process efficiency, reduce processing time, and mitigate risks.
Conducts complex business diagnostics to identify, quantify and prioritize value creation project. Owns and presents business case, implementation deliverables, cost-estimates, and cost-benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives more efficiently.
Uses comprehensive view of organizational processes to facilitate the redesign of complex, cross-functional projects. Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.
Leads efforts to improve the quality and/or minimize process cost. Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements. Executes on findings by presenting optimization efforts to governance committees for approval. Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.
As a strategic partner, motivates and works with all levels of the organization to ensure that introduction of new processes is smooth and effective and sustains or improve quality of output. Mentors individuals and teams to build capabilities. Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

FAQs

What is the primary role of a Process Improvement Advisor at PNC?

The Process Improvement Advisor at PNC is responsible for evaluating and executing cross-functional processes and operations within the Marketing and Communications (MarCom) organization to optimize process efficiency and mitigate risk. This includes analyzing, identifying, quantifying, and prioritizing projects to enhance or redesign processes.

Where can this position be based?

This position can be based in Pittsburgh, PA; Philadelphia, PA; Cleveland, OH; or Chicago, IL.

What specific areas will the Process Improvement Advisor focus on?

The specific areas of focus will include developing and enhancing defined processes and controls, identifying process and cost efficiency opportunities, maintaining policies and procedures, and remediating issues through required process changes, among others.

What qualifications are required for this role?

The role typically requires a university/college degree. While higher education such as a Master's degree, PhD, or relevant certifications is desirable, candidates with a combination of education, job-specific certifications, and industry-relevant experience (typically 8+ years) may also be considered.

What skills are preferred for a candidate applying for this position?

Preferred skills include Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, and Risk Assessments.

What competencies are necessary for success in this role?

Necessary competencies include Analytical Thinking, Consulting, Effective Communications, Flexibility and Adaptability, Influencing, Organizational Change Management, Organizational Savvy and Politics, Problem Solving, and Project Management.

How does the Process Improvement Advisor contribute to change within the organization?

The Process Improvement Advisor acts as a strategic partner by motivating and collaborating with all levels of the organization to ensure the smooth and effective introduction of new processes while maintaining or improving the quality of output.

What benefits does PNC offer to its employees?

PNC offers a comprehensive range of benefits, including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, paid time off, and educational assistance, among others.

Is there a certification required for the Process Improvement Advisor role?

No specific certifications are required for this position, although relevant certifications may be beneficial.

How does PNC approach diversity and inclusion in hiring?

PNC provides equal employment opportunity to qualified candidates regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected categories, and fosters an inclusive and accessible workplace.

What accommodations does PNC provide during the application process?

PNC provides reasonable accommodations to applicants who need assistance to perform essential functions of their positions. Individuals can contact PNC via email with their request or call for assistance.

PNC

Finance

Industry

10,001+

Employees

Mission & Purpose

For more than 160 years, we’ve been committed to making a difference for our customers, communities and employees. Our Main Street banking model means we are uniquely rooted in the places where we operate, living in and supporting the communities in which we do business – understanding our customers are our neighbors. Through our growth into one of the nation’s leading banks, we are helping customers from coast-to-coast protect and grow their wealth. By combining what customers love about community banks with the security, technology, and capabilities of a top bank, we are helping everyone move forward financially. See how we can make a difference for you.