FAQs
What is the primary role of a Process Improvement Advisor at PNC?
The Process Improvement Advisor at PNC is responsible for evaluating and executing cross-functional processes and operations within the Marketing and Communications (MarCom) organization to optimize process efficiency and mitigate risk. This includes analyzing, identifying, quantifying, and prioritizing projects to enhance or redesign processes.
Where can this position be based?
This position can be based in Pittsburgh, PA; Philadelphia, PA; Cleveland, OH; or Chicago, IL.
What specific areas will the Process Improvement Advisor focus on?
The specific areas of focus will include developing and enhancing defined processes and controls, identifying process and cost efficiency opportunities, maintaining policies and procedures, and remediating issues through required process changes, among others.
What qualifications are required for this role?
The role typically requires a university/college degree. While higher education such as a Master's degree, PhD, or relevant certifications is desirable, candidates with a combination of education, job-specific certifications, and industry-relevant experience (typically 8+ years) may also be considered.
What skills are preferred for a candidate applying for this position?
Preferred skills include Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, and Risk Assessments.
What competencies are necessary for success in this role?
Necessary competencies include Analytical Thinking, Consulting, Effective Communications, Flexibility and Adaptability, Influencing, Organizational Change Management, Organizational Savvy and Politics, Problem Solving, and Project Management.
How does the Process Improvement Advisor contribute to change within the organization?
The Process Improvement Advisor acts as a strategic partner by motivating and collaborating with all levels of the organization to ensure the smooth and effective introduction of new processes while maintaining or improving the quality of output.
What benefits does PNC offer to its employees?
PNC offers a comprehensive range of benefits, including medical/prescription drug coverage, dental and vision options, life insurance, disability protection, 401(k) with PNC match, paid time off, and educational assistance, among others.
Is there a certification required for the Process Improvement Advisor role?
No specific certifications are required for this position, although relevant certifications may be beneficial.
How does PNC approach diversity and inclusion in hiring?
PNC provides equal employment opportunity to qualified candidates regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected categories, and fosters an inclusive and accessible workplace.
What accommodations does PNC provide during the application process?
PNC provides reasonable accommodations to applicants who need assistance to perform essential functions of their positions. Individuals can contact PNC via email with their request or call for assistance.