FAQs
What is the main focus of the Product Manager role at NHS Professionals (NHSP)?
The main focus of the Product Manager role is to deliver best-in-class customer experiences for clients and bank members by working with the Customer Engagement team and managing IT enabling platforms like Salesforce Service Cloud.
What are the responsibilities of the Product Manager?
Responsibilities include translating customer experience needs into product strategy, managing stakeholder communication, prioritizing the development backlog, tracking product performance against KPIs, and developing expert knowledge of the product.
What qualifications are required for this Product Manager position?
Candidates should demonstrate proven expertise in product management, an ability to navigate ambiguous challenges, excellent communication skills, and the ability to work independently under evolving deadlines. Experience with Salesforce platforms is desirable.
What kind of benefits does NHS Professionals offer to employees?
Benefits include a generous annual leave allowance, talent management and development opportunities, recognition awards, pension contributions, life assurance, group income protection, a wellbeing programme, and an employee assistance programme.
What does the company pride itself on?
NHS Professionals prides itself on being the first NHS organization to gain the accreditation of Top Employer, reflecting its commitment to making NHSP a great workplace for its employees.
Will I be working with teams across different departments?
Yes, the role requires managing and keeping stakeholders informed across various departments, including Product, Technology, Delivery, Marketing, Commercial, and Legal.
Who will the Product Manager collaborate with?
The Product Manager will collaborate with the Customer Engagement team and various stakeholders at all levels within the organization.
Is prior experience in the healthcare sector required for this role?
While prior experience in the healthcare sector is not explicitly mentioned, a strong understanding of customer experience and product management is essential.
How many holidays do employees get at NHS Professionals?
Employees are entitled to a generous annual leave allowance of 27 days per year, in addition to bank holidays.
What sets NHS Professionals apart from other organizations?
NHSP is uniquely owned by the Department of Health and Social Care, which allows it to reinvest any surplus directly back into the NHS, distinguishing it from other organizations.