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Product Manager

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RPM Living

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Product
  • Austin

AI generated summary

  • You need proven product management experience, strong analytical skills, knowledge of data protection regulations, project management abilities, and exceptional communication skills.
  • You will manage app setup, troubleshoot issues, collect user feedback, monitor adoption, implement workflows, train associates, and report on app performance. Other tasks as needed.

Requirements

  • Proven experience in product management, with a focus on the multifamily industry a plus.
  • Strong analytical skills and the ability to translate data into actionable insights.
  • Knowledge of data protection regulations and industry-specific compliance.
  • Strong project management and problem-solving skills.
  • Exceptional communication and interpersonal abilities.

Responsibilities

  • Set up the RPM Living Resident App at participating communities, partnering with site-level and regional operators to collect key information for each community’s buildout.
  • Act as the main point of contact for troubleshooting requests, working with third-party support to provide solutions.
  • Work directly with users to collect feedback around UI/UX, workflows, reporting, and other areas to develop optimization recommendations.
  • Assist the VP of Rental Operations with managing the product roadmap and monitoring enhancement timelines.
  • Monitor app adoption, resident preferences/behaviors/concerns, and other KPIs to inform decision-making processes and better refine strategies.
  • Work with operators and central support teams to regularly implement new workflows based on user data and product enhancements.
  • Partner with Learning & Development to create and optimize a robust training program for RPM’s associates.
  • Regularly educate associates, both formally and informally, around product best practices.
  • Track and regularly report on the performance of the RPM Living Resident App.
  • Other duties as assigned.

FAQs

What is the primary role of the Resident App Product Manager?

The primary role of the Resident App Product Manager is to spearhead the implementation and continuous enhancement of the RPM Living Resident App, focusing on driving resident satisfaction and engagement at participating properties.

What qualifications are required for this position?

Candidates should have proven experience in product management, preferably with a focus on the multifamily industry. Strong analytical skills, knowledge of data protection regulations, and exceptional communication abilities are also essential.

Will I be required to travel for this position?

While the job description does not explicitly mention travel requirements, the role involves partnering with site-level and regional operators, which may necessitate occasional travel to participating communities.

What kind of training will I receive for this role?

The company partners with Learning & Development to create and optimize a robust training program for associates, which aims to educate them on product best practices.

Are there opportunities for professional development?

Yes, RPM Living offers opportunities for professional development, career growth, and role-based learning plans as part of their commitment to employee advancement.

What benefits does RPM Living offer to its associates?

RPM Living provides comprehensive healthcare coverage, weekly pay, employer-paid wellness programs, a 401(k) plan with a robust company match, paid time off, and various discounts on perks.

How will my performance be monitored in this role?

Performance will be tracked by monitoring app adoption, resident preferences, behaviors, and other key performance indicators (KPIs) to inform decision-making processes and refine strategies.

Is there a focus on diversity and inclusion within the company?

Yes, RPM Living emphasizes Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives and promotes multiple Employee Resource Groups (ERGs).

What is the work environment like at RPM Living?

RPM Living has a dynamic and fast growth culture with a people-first focus, aiming to shape a positive and supportive work environment for its associates.

Is experience in the multifamily industry necessary?

Experience in the multifamily industry is preferred but not explicitly required; however, it could provide a significant advantage for candidates applying for this role.

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RPM Living

Exceed Every Need.

Real Estate
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

RPM Living is a real estate company specialising in property management, development, and investment services. Their ultimate mission is to enhance the quality of life for residents by providing exceptional living experiences through top-notch property management and innovative residential solutions. The purpose of RPM Living is to create and maintain high-quality living environments, ensuring customer satisfaction and value for property owners and investors. They aim to achieve this by focusing on excellence in service, integrity in operations, and fostering strong community relationships.