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Product Manager

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Siena AI

Sep 19

  • Job
    Full-time
    Mid & Senior Level
  • Product
  • London
    Remote

AI generated summary

  • You need 3-5 years in product management, strong AI knowledge, experience with LLMs, excellent communication, data-driven decision-making skills, and a relevant degree or equivalent experience.
  • You will lead product development, conduct user research, maintain the roadmap, collaborate with sales and customer success, create specifications, and analyze metrics for improvement.

Requirements

  • 3-5 years of experience as a Product Manager, preferably in B2B SaaS or AI-driven products
  • Strong understanding of AI concepts, including machine learning and natural language processing
  • Experience with prompt engineering and large language models (LLMs)
  • Excellent communication skills, with the ability to translate complex technical concepts for non-technical stakeholders and customers
  • Proven track record of shipping successful products and driving user adoption
  • Data-driven approach to decision making, with experience in A/B testing and product analytics
  • Strong problem-solving skills and ability to think creatively in a fast-paced environment
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Responsibilities

  • Lead the end-to-end product development for AI-driven features
  • Conduct user research and analyze customer feedback to inform product decisions
  • Develop and maintain the product roadmap, balancing short-term wins with long-term strategic goals
  • Work closely with sales and customer success teams to understand client needs and market trends
  • Create detailed product specifications and user stories for engineering and design
  • Monitor and analyze key product metrics to drive continuous improvement

FAQs

What qualifications are required for the Product Manager position?

The ideal candidate should have 3-5 years of experience as a Product Manager, a strong understanding of AI concepts, and preferably a Bachelor's degree in Computer Science, Engineering, or a related field.

What kind of experience is preferred for this role?

We prefer candidates with experience in B2B SaaS or AI-driven products, along with familiarity in prompt engineering and large language models (LLMs).

What will be my primary responsibilities as a Product Manager?

You will lead end-to-end product development for AI-driven features, conduct user research, maintain the product roadmap, and collaborate with sales and customer success teams, among other duties.

How does Siena approach communication and teamwork?

Siena values direct and honest communication, encourages creativity and trying new things, and fosters a culture of stepping up, adaptability, curiosity, and ownership among its team members.

Is there an opportunity for career growth within the company?

Yes, Siena encourages personal and professional development by offering a budget for learning and opportunities to take on significant responsibilities and impact the company's growth.

What type of work environment does Siena offer?

Siena offers flexibility in work arrangements, allowing you to work from home, coffee shops, or wherever you are most productive.

How much time off can I take as an employee?

Employees are encouraged to take at least 15 days off each year, with more time available if needed.

Is experience in product analytics important for this role?

Yes, a data-driven approach to decision-making, including experience in A/B testing and product analytics, is crucial for this role.

Does Siena prioritize diversity and inclusion in hiring?

Absolutely! Siena is committed to a diverse and inclusive workforce and welcomes applicants from all backgrounds, experiences, perspectives, and abilities.

What kind of impact can I expect in this role?

In this startup environment, your work will directly shape our product and company, allowing you to have a meaningful impact on the customer experience through empathetic AI.

Empathic AI customer service that's almost human. Designed for commerce.

Technology
Industry
11-50
Employees
2023
Founded Year

Mission & Purpose

Siena is a customer experience management company that provides businesses with outsourced customer service solutions, focusing on delivering high-quality support through various channels such as phone, chat, and email. They help companies enhance their customer interactions by offering personalised, scalable, and efficient support tailored to meet specific business needs. Siena's ultimate mission is to revolutionise customer experiences by providing superior service that builds lasting relationships between businesses and their customers. Their purpose is to empower companies to deliver exceptional customer service, fostering loyalty and satisfaction while driving growth and success in competitive markets.