Siena is a customer experience management company that provides businesses with outsourced customer service solutions, focusing on delivering high-quality support through various channels such as phone, chat, and email. They help companies enhance their customer interactions by offering personalised, scalable, and efficient support tailored to meet specific business needs. Siena's ultimate mission is to revolutionise customer experiences by providing superior service that builds lasting relationships between businesses and their customers. Their purpose is to empower companies to deliver exceptional customer service, fostering loyalty and satisfaction while driving growth and success in competitive markets.

Technology

Siena AI

Empathic AI customer service that's almost human. Designed for commerce.

You have 5+ years in tech/ecommerce partnerships, exceed revenue targets, know martech, communicate well, analyze data, manage teams, travel 30%, and understand CX. Proficient in marketing tools.

You will lead partnership strategies, build relationships, drive growth through collaboration, create educational content, represent the brand at events, analyze data for improvements, and expand into new markets.

Sales & Business Development

Marketing

Toronto

About Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI. Some of our values We're not big on corporate-speak, but here's what matters to us: * We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect. * We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully. * We try new things: We're not afraid to do things differently if it means finding better solutions. * We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens. * We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow. * We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing. * We own it: We're all owners here. We take charge, make the call, and own the outcome. About the role: As Siena AI’s first Partnerships Manager, you'll drive strategic collaboration that amplifies our growth. You will implement, scale and optimise our partnership program, aligning it with company goals while boosting ARR through marketing initiatives with BPOs, key agency and technology partners. Why Siena needs you: * Lead partnership strategy: Create and execute Siena AI's partnership program, focusing on increasing revenue through strategic marketing with BPOs, agencies, and tech partners. * Build and nurture relationships: Develop strong, long-term partnerships. Manage the entire process from finding leads to closing deals, always aiming for the best return on investment. * Drive business growth through partnerships: Work closely with Sales, Marketing, and Product teams to integrate partner products and create joint marketing efforts. * Educate on AI in customer experience: Create engaging content like case studies, presentations, and webinars to showcase how Siena's AI improves customer experience. * Represent Siena at events: Be the face of Siena at industry events, both in-person and online. Help increase brand awareness and reputation. * Improve strategies with data: Use metrics and reports to make informed decisions and continually refine our partnership approach. * Expand into new markets: Identify opportunities to grow Siena's business in new industries and regions through strategic partnerships. Join the team if you: * Have 5+ years experience working with strategic tech/ecommerce partners and building GTM relationships with revenue accountability * Proven track record of exceeding partner/channel and alliance revenue targets * Deep knowledge of the martech landscape, including current innovations and industry-leading strategies * Exceptional interpersonal skills, with a talent for clear communication, persuasive negotiation, and fostering strong professional connections * Analytical mindset with the capacity to interpret market insights and make strategic choices based on data * Proven track record in management roles, showcasing ability to cultivate talent and create a positive, high-achieving team environment * Comfortable with frequent travel (up to 30% of work time) to attend industry events, conferences, and in-person partner meetings Impress us even further: * You're able to build partnership projects and analyse their results by leveraging marketing and analytics tools (Zapier, HubSpot, Google Analytics, UTM builder etc.) * You're immersed in the CX space Why Joins Us We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer: * Real impact. Your work will directly shape our product and company. * A seat at the table. In a small team, every voice matters. Yours will be heard. * Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy. * Top pay. Competitive salary and an opportunity for equity or stock grants. * Time off when you need it. Take at least 15 days. More if you need it. * Budget to keep learning. Because if you're not growing, we're not growing. * The chance to build something from the ground up. This is the time when what you do has the biggest impact. * Problems worth solving. We're reshaping how work gets done. At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application. Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

About SienaSiena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.Some of our valuesWe're not big on corporate-speak, but here's what matters to us: * We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect. * We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully. * We try new things: We're not afraid to do things differently if it means finding better solutions. * We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens. * We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow. * We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing. * We own it: We're all owners here. We take charge, make the call, and own the outcome.      About the role:As Siena AI’s first Partnerships Manager, you'll drive strategic collaboration that amplifies our growth. You will implement, scale and optimise our partnership program, aligning it with company goals while boosting ARR through marketing initiatives with BPOs, key agency and technology partners.Why Siena needs you: * Lead partnership strategy: Create and execute Siena AI's partnership program, focusing on increasing revenue through strategic marketing with BPOs, agencies, and tech partners. * Build and nurture relationships: Develop strong, long-term partnerships. Manage the entire process from finding leads to closing deals, always aiming for the best return on investment. * Drive business growth through partnerships: Work closely with Sales, Marketing, and Product teams to integrate partner products and create joint marketing efforts. * Educate on AI in customer experience: Create engaging content like case studies, presentations, and webinars to showcase how Siena's AI improves customer experience. * Represent Siena at events: Be the face of Siena at industry events, both in-person and online. Help increase brand awareness and reputation. * Improve strategies with data: Use metrics and reports to make informed decisions and continually refine our partnership approach. * Expand into new markets: Identify opportunities to grow Siena's business in new industries and regions through strategic partnerships.      Join the team if you: * Have 5+ years experience working with strategic tech/ecommerce partners and building GTM relationships with revenue accountability * Proven track record of exceeding partner/channel and alliance revenue targets * Deep knowledge of the martech landscape, including current innovations and industry-leading strategies * Exceptional interpersonal skills, with a talent for clear communication, persuasive negotiation, and fostering strong professional connections * Analytical mindset with the capacity to interpret market insights and make strategic choices based on data * Proven track record in management roles, showcasing ability to cultivate talent and create a positive, high-achieving team environment * Comfortable with frequent travel (up to 30% of work time) to attend industry events, conferences, and in-person partner meetings      Impress us even further: * You're able to build partnership projects and analyse their results by leveraging marketing and analytics tools (Zapier, HubSpot, Google Analytics, UTM builder etc.) * You're immersed in the CX space      Why Joins UsWe're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer: * Real impact. Your work will directly shape our product and company. * A seat at the table. In a small team, every voice matters. Yours will be heard. * Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy. * Top pay. Competitive salary and an opportunity for equity or stock grants. * Time off when you need it. Take at least 15 days. More if you need it. * Budget to keep learning. Because if you're not growing, we're not growing. * The chance to build something from the ground up. This is the time when what you do has the biggest impact. * Problems worth solving. We're reshaping how work gets done.      At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Partnerships Manager - Siena AI

Toronto, Ontario, Canada

&lt;strong&gt;About Siena&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.&lt;br&gt;&lt;br&gt;If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Some of our values&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We're not big on corporate-speak, but here's what matters to us:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect. &lt;/li&gt;&lt;li&gt;We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully. &lt;/li&gt;&lt;li&gt;We try new things: We're not afraid to do things differently if it means finding better solutions. &lt;/li&gt;&lt;li&gt;We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens. &lt;/li&gt;&lt;li&gt;We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow. &lt;/li&gt;&lt;li&gt;We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing. &lt;/li&gt;&lt;li&gt;We own it: We're all owners here. We take charge, make the call, and own the outcome. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About the role:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As Siena AI’s first Partnerships Manager, you'll drive strategic collaboration that amplifies our growth. You will implement, scale and optimise our partnership program, aligning it with company goals while boosting ARR through marketing initiatives with BPOs, key agency and technology partners.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Why Siena needs you:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Lead partnership strategy: Create and execute Siena AI's partnership program, focusing on increasing revenue through strategic marketing with BPOs, agencies, and tech partners. &lt;/li&gt;&lt;li&gt;Build and nurture relationships: Develop strong, long-term partnerships. Manage the entire process from finding leads to closing deals, always aiming for the best return on investment. &lt;/li&gt;&lt;li&gt;Drive business growth through partnerships: Work closely with Sales, Marketing, and Product teams to integrate partner products and create joint marketing efforts. &lt;/li&gt;&lt;li&gt;Educate on AI in customer experience: Create engaging content like case studies, presentations, and webinars to showcase how Siena's AI improves customer experience. &lt;/li&gt;&lt;li&gt;Represent Siena at events: Be the face of Siena at industry events, both in-person and online. Help increase brand awareness and reputation. &lt;/li&gt;&lt;li&gt;Improve strategies with data: Use metrics and reports to make informed decisions and continually refine our partnership approach. &lt;/li&gt;&lt;li&gt;Expand into new markets: Identify opportunities to grow Siena's business in new industries and regions through strategic partnerships. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Join the team if you:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Have 5+ years experience working with strategic tech/ecommerce partners and building GTM relationships with revenue accountability &lt;/li&gt;&lt;li&gt;Proven track record of exceeding partner/channel and alliance revenue targets&lt;/li&gt;&lt;li&gt;Deep knowledge of the martech landscape, including current innovations and industry-leading strategies&lt;/li&gt;&lt;li&gt;Exceptional interpersonal skills, with a talent for clear communication, persuasive negotiation, and fostering strong professional connections&lt;/li&gt;&lt;li&gt;Analytical mindset with the capacity to interpret market insights and make strategic choices based on data&lt;/li&gt;&lt;li&gt;Proven track record in management roles, showcasing ability to cultivate talent and create a positive, high-achieving team environment&lt;/li&gt;&lt;li&gt;Comfortable with frequent travel (up to 30% of work time) to attend industry events, conferences, and in-person partner meetings&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Impress us even further:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You're able to build partnership projects and analyse their results by leveraging marketing and analytics tools (Zapier, HubSpot, Google Analytics, UTM builder etc.) &lt;/li&gt;&lt;li&gt;You're immersed in the CX space&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why Joins Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Real impact. Your work will directly shape our product and company. &lt;/li&gt;&lt;li&gt;A seat at the table. In a small team, every voice matters. Yours will be heard. &lt;/li&gt;&lt;li&gt;Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy. &lt;/li&gt;&lt;li&gt;Top pay. Competitive salary and an opportunity for equity or stock grants. &lt;/li&gt;&lt;li&gt;Time off when you need it. Take at least 15 days. More if you need it. &lt;/li&gt;&lt;li&gt;Budget to keep learning. Because if you're not growing, we're not growing. &lt;/li&gt;&lt;li&gt;The chance to build something from the ground up. This is the time when what you do has the biggest impact. &lt;/li&gt;&lt;li&gt;Problems worth solving. We're reshaping how work gets done. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.&lt;br&gt;&lt;br&gt;Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.&lt;br&gt;&lt;br&gt;

Partnerships Manager

Germany

United Kingdom

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

France

South Africa

Australia

Switzerland

You need 3-5+ years in B2B SaaS solutions consulting, technical expertise, client relationship skills, strong presentation abilities, and a familiarity with AI technologies and trends.

You will collaborate with sales, deliver demos, respond to inquiries, provide technical guidance, design solutions, oversee implementations, facilitate communication, and contribute to documentation and training.

Customer Relations

IT & Cybersecurity

New York

About Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI. Some of our values We're not big on corporate-speak, but here's what matters to us: * We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect. * We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully. * We try new things: We're not afraid to do things differently if it means finding better solutions. * We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens. * We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow. * We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing. * We own it: We're all owners here. We take charge, make the call, and own the outcome. About the role: We’re on the lookout for a Solutions Consultant who’s ready to dive in and make an impact. Why Siena Needs You! Here’s the headlines of what you will be working on: Sales and client relationship: * collaborate with sales team on business opportunities * deliver technical presentations and demos to prospects * respond to rfps and technical inquiries * act as trusted technical advisor to clients and prospects * identify upsell and cross-sell opportunities Product development and technical expertise: * drive product evolution based on customer feedback * collaborate with product management on feature prioritization * maintain deep knowledge of siena’s offerings and industry trends * provide technical guidance to internal teams and customers Implementation and integration: * design custom solutions for client needs * oversee complex implementations and resolve technical issues * design and execute pocs, analyzing results for improvements Cross-functional collaboration: * work with engineering, product, and support teams * participate in cycle planning and product roadmap discussions * facilitate communication between technical and non-technical stakeholders Documentation and knowledge sharing: * create and maintain technical documentation * develop internal training sessions * contribute to company knowledge base Join Us If You: * Have 3-5+ years of experience in a solutions consulting role within a B2B SaaS environment. * Are technically savvy and can simplify complex concepts for others. * Have a proven track record in client relationship management and advisory roles. * Possess excellent presentation and communication skills. * Can thrive in a fast-paced, collaborative environment. * Are familiar with AI technologies and industry trends (bonus points!). If you’re ready to bring your skills to Siena and help shape the future of our solutions, we want to hear from you! Let’s make great things happen together! Why Joins Us We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer: * Real impact. Your work will directly shape our product and company. * A seat at the table. In a small team, every voice matters. Yours will be heard. * Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy. * Top pay. Competitive salary and an opportunity for equity or stock grants. * Time off when you need it. Take at least 15 days. More if you need it. * Budget to keep learning. Because if you're not growing, we're not growing. * The chance to build something from the ground up. This is the time when what you do has the biggest impact. * Problems worth solving. We're reshaping how work gets done. At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application. Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

About SienaSiena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.Some of our valuesWe're not big on corporate-speak, but here's what matters to us: * We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect. * We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully. * We try new things: We're not afraid to do things differently if it means finding better solutions. * We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens. * We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow. * We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing. * We own it: We're all owners here. We take charge, make the call, and own the outcome.      About the role:We’re on the lookout for a Solutions Consultant who’s ready to dive in and make an impact.Why Siena Needs You!Here’s the headlines of what you will be working on:Sales and client relationship: * collaborate with sales team on business opportunities * deliver technical presentations and demos to prospects * respond to rfps and technical inquiries * act as trusted technical advisor to clients and prospects * identify upsell and cross-sell opportunities      Product development and technical expertise: * drive product evolution based on customer feedback * collaborate with product management on feature prioritization * maintain deep knowledge of siena’s offerings and industry trends * provide technical guidance to internal teams and customers      Implementation and integration: * design custom solutions for client needs * oversee complex implementations and resolve technical issues * design and execute pocs, analyzing results for improvements      Cross-functional collaboration: * work with engineering, product, and support teams * participate in cycle planning and product roadmap discussions * facilitate communication between technical and non-technical stakeholders      Documentation and knowledge sharing: * create and maintain technical documentation * develop internal training sessions * contribute to company knowledge base      Join Us If You: * Have 3-5+ years of experience in a solutions consulting role within a B2B SaaS environment. * Are technically savvy and can simplify complex concepts for others. * Have a proven track record in client relationship management and advisory roles. * Possess excellent presentation and communication skills. * Can thrive in a fast-paced, collaborative environment. * Are familiar with AI technologies and industry trends (bonus points!).      If you’re ready to bring your skills to Siena and help shape the future of our solutions, we want to hear from you! Let’s make great things happen together!Why Joins UsWe're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer: * Real impact. Your work will directly shape our product and company. * A seat at the table. In a small team, every voice matters. Yours will be heard. * Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy. * Top pay. Competitive salary and an opportunity for equity or stock grants. * Time off when you need it. Take at least 15 days. More if you need it. * Budget to keep learning. Because if you're not growing, we're not growing. * The chance to build something from the ground up. This is the time when what you do has the biggest impact. * Problems worth solving. We're reshaping how work gets done.      At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Solutions Consultant - Siena AI

New York, New York, United States

&lt;strong&gt;About Siena&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.&lt;br&gt;&lt;br&gt;If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Some of our values&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We're not big on corporate-speak, but here's what matters to us:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect. &lt;/li&gt;&lt;li&gt;We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully. &lt;/li&gt;&lt;li&gt;We try new things: We're not afraid to do things differently if it means finding better solutions. &lt;/li&gt;&lt;li&gt;We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens. &lt;/li&gt;&lt;li&gt;We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow. &lt;/li&gt;&lt;li&gt;We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing. &lt;/li&gt;&lt;li&gt;We own it: We're all owners here. We take charge, make the call, and own the outcome. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About the role: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’re on the lookout for a Solutions Consultant who’s ready to dive in and make an impact.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Why Siena Needs You!&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Here’s the headlines of what you will be working on:&lt;br&gt;&lt;br&gt;&lt;strong&gt;Sales and client relationship:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;collaborate with sales team on business opportunities&lt;/li&gt;&lt;li&gt;deliver technical presentations and demos to prospects&lt;/li&gt;&lt;li&gt;respond to rfps and technical inquiries&lt;/li&gt;&lt;li&gt;act as trusted technical advisor to clients and prospects&lt;/li&gt;&lt;li&gt;identify upsell and cross-sell opportunities&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Product development and technical expertise:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;drive product evolution based on customer feedback&lt;/li&gt;&lt;li&gt;collaborate with product management on feature prioritization&lt;/li&gt;&lt;li&gt;maintain deep knowledge of siena’s offerings and industry trends&lt;/li&gt;&lt;li&gt;provide technical guidance to internal teams and customers&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Implementation and integration:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;design custom solutions for client needs&lt;/li&gt;&lt;li&gt;oversee complex implementations and resolve technical issues&lt;/li&gt;&lt;li&gt;design and execute pocs, analyzing results for improvements&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Cross-functional collaboration:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;work with engineering, product, and support teams&lt;/li&gt;&lt;li&gt;participate in cycle planning and product roadmap discussions&lt;/li&gt;&lt;li&gt;facilitate communication between technical and non-technical stakeholders&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Documentation and knowledge sharing:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;create and maintain technical documentation&lt;/li&gt;&lt;li&gt;develop internal training sessions&lt;/li&gt;&lt;li&gt;contribute to company knowledge base&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Join Us If You:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Have 3-5+ years of experience in a solutions consulting role within a B2B SaaS environment. &lt;/li&gt;&lt;li&gt;Are technically savvy and can simplify complex concepts for others. &lt;/li&gt;&lt;li&gt;Have a proven track record in client relationship management and advisory roles. &lt;/li&gt;&lt;li&gt;Possess excellent presentation and communication skills. &lt;/li&gt;&lt;li&gt;Can thrive in a fast-paced, collaborative environment. &lt;/li&gt;&lt;li&gt;Are familiar with AI technologies and industry trends (bonus points!). &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;If you’re ready to bring your skills to Siena and help shape the future of our solutions, we want to hear from you! Let’s make great things happen together!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Why Joins Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Real impact. Your work will directly shape our product and company. &lt;/li&gt;&lt;li&gt;A seat at the table. In a small team, every voice matters. Yours will be heard. &lt;/li&gt;&lt;li&gt;Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy. &lt;/li&gt;&lt;li&gt;Top pay. Competitive salary and an opportunity for equity or stock grants. &lt;/li&gt;&lt;li&gt;Time off when you need it. Take at least 15 days. More if you need it. &lt;/li&gt;&lt;li&gt;Budget to keep learning. Because if you're not growing, we're not growing. &lt;/li&gt;&lt;li&gt;The chance to build something from the ground up. This is the time when what you do has the biggest impact. &lt;/li&gt;&lt;li&gt;Problems worth solving. We're reshaping how work gets done. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.&lt;br&gt;&lt;br&gt;Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.&lt;br&gt;&lt;br&gt;

Solutions Consultant

You need 3-5 years in product management, strong AI knowledge, experience with LLMs, excellent communication, data-driven decision-making skills, and a relevant degree or equivalent experience.

You will lead product development, conduct user research, maintain the roadmap, collaborate with sales and customer success, create specifications, and analyze metrics for improvement.

Product

London

About Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI. Some of our values We're not big on corporate-speak, but here's what matters to us: * We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect. * We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully. * We try new things: We're not afraid to do things differently if it means finding better solutions. * We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens. * We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow. * We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing. * We own it: We're all owners here. We take charge, make the call, and own the outcome. The Role: We're looking for a creative and action-oriented Product Manager to drive the development of our AI-powered customer service platform. In this role, you'll work at the intersection of artificial intelligence, user experience, and business strategy to create products that delight our clients and their customers. What You'll Do: * Lead the end-to-end product development for AI-driven features * Conduct user research and analyze customer feedback to inform product decisions * Develop and maintain the product roadmap, balancing short-term wins with long-term strategic goals * Work closely with sales and customer success teams to understand client needs and market trends * Create detailed product specifications and user stories for engineering and design * Monitor and analyze key product metrics to drive continuous improvement Who You Are: * 3-5 years of experience as a Product Manager, preferably in B2B SaaS or AI-driven products * Strong understanding of AI concepts, including machine learning and natural language processing * Experience with prompt engineering and large language models (LLMs) * Excellent communication skills, with the ability to translate complex technical concepts for non-technical stakeholders and customers * Proven track record of shipping successful products and driving user adoption * Data-driven approach to decision making, with experience in A/B testing and product analytics * Strong problem-solving skills and ability to think creatively in a fast-paced environment * Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience) Why Joins Us We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer: * Real impact. Your work will directly shape our product and company. * A seat at the table. In a small team, every voice matters. Yours will be heard. * Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy. * Top pay. Competitive salary and an opportunity for equity or stock grants. * Time off when you need it. Take at least 15 days. More if you need it. * Budget to keep learning. Because if you're not growing, we're not growing. * The chance to build something from the ground up. This is the time when what you do has the biggest impact. * Problems worth solving. We're reshaping how work gets done. At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application. Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

About SienaSiena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.Some of our valuesWe're not big on corporate-speak, but here's what matters to us: * We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect. * We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully. * We try new things: We're not afraid to do things differently if it means finding better solutions. * We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens. * We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow. * We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing. * We own it: We're all owners here. We take charge, make the call, and own the outcome.      The Role:We're looking for a creative and action-oriented Product Manager to drive the development of our AI-powered customer service platform. In this role, you'll work at the intersection of artificial intelligence, user experience, and business strategy to create products that delight our clients and their customers.What You'll Do: * Lead the end-to-end product development for AI-driven features * Conduct user research and analyze customer feedback to inform product decisions * Develop and maintain the product roadmap, balancing short-term wins with long-term strategic goals * Work closely with sales and customer success teams to understand client needs and market trends * Create detailed product specifications and user stories for engineering and design * Monitor and analyze key product metrics to drive continuous improvement      Who You Are: * 3-5 years of experience as a Product Manager, preferably in B2B SaaS or AI-driven products * Strong understanding of AI concepts, including machine learning and natural language processing * Experience with prompt engineering and large language models (LLMs) * Excellent communication skills, with the ability to translate complex technical concepts for non-technical stakeholders and customers * Proven track record of shipping successful products and driving user adoption * Data-driven approach to decision making, with experience in A/B testing and product analytics * Strong problem-solving skills and ability to think creatively in a fast-paced environment * Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)      Why Joins UsWe're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer: * Real impact. Your work will directly shape our product and company. * A seat at the table. In a small team, every voice matters. Yours will be heard. * Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy. * Top pay. Competitive salary and an opportunity for equity or stock grants. * Time off when you need it. Take at least 15 days. More if you need it. * Budget to keep learning. Because if you're not growing, we're not growing. * The chance to build something from the ground up. This is the time when what you do has the biggest impact. * Problems worth solving. We're reshaping how work gets done.      At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Product Manager - Siena AI

London, England, United Kingdom

&lt;strong&gt;About Siena&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.&lt;br&gt;&lt;br&gt;If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Some of our values&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We're not big on corporate-speak, but here's what matters to us:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect. &lt;/li&gt;&lt;li&gt;We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully. &lt;/li&gt;&lt;li&gt;We try new things: We're not afraid to do things differently if it means finding better solutions. &lt;/li&gt;&lt;li&gt;We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens. &lt;/li&gt;&lt;li&gt;We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow. &lt;/li&gt;&lt;li&gt;We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing. &lt;/li&gt;&lt;li&gt;We own it: We're all owners here. We take charge, make the call, and own the outcome. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;The Role:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We're looking for a creative and action-oriented Product Manager to drive the development of our AI-powered customer service platform. In this role, you'll work at the intersection of artificial intelligence, user experience, and business strategy to create products that delight our clients and their customers.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Do:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Lead the end-to-end product development for AI-driven features&lt;/li&gt;&lt;li&gt;Conduct user research and analyze customer feedback to inform product decisions&lt;/li&gt;&lt;li&gt;Develop and maintain the product roadmap, balancing short-term wins with long-term strategic goals&lt;/li&gt;&lt;li&gt;Work closely with sales and customer success teams to understand client needs and market trends&lt;/li&gt;&lt;li&gt;Create detailed product specifications and user stories for engineering and design&lt;/li&gt;&lt;li&gt;Monitor and analyze key product metrics to drive continuous improvement&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Who You Are:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;3-5 years of experience as a Product Manager, preferably in B2B SaaS or AI-driven products&lt;/li&gt;&lt;li&gt;Strong understanding of AI concepts, including machine learning and natural language processing&lt;/li&gt;&lt;li&gt;Experience with prompt engineering and large language models (LLMs)&lt;/li&gt;&lt;li&gt;Excellent communication skills, with the ability to translate complex technical concepts for non-technical stakeholders and customers&lt;/li&gt;&lt;li&gt;Proven track record of shipping successful products and driving user adoption&lt;/li&gt;&lt;li&gt;Data-driven approach to decision making, with experience in A/B testing and product analytics&lt;/li&gt;&lt;li&gt;Strong problem-solving skills and ability to think creatively in a fast-paced environment&lt;/li&gt;&lt;li&gt;Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why Joins Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Real impact. Your work will directly shape our product and company. &lt;/li&gt;&lt;li&gt;A seat at the table. In a small team, every voice matters. Yours will be heard. &lt;/li&gt;&lt;li&gt;Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy. &lt;/li&gt;&lt;li&gt;Top pay. Competitive salary and an opportunity for equity or stock grants. &lt;/li&gt;&lt;li&gt;Time off when you need it. Take at least 15 days. More if you need it. &lt;/li&gt;&lt;li&gt;Budget to keep learning. Because if you're not growing, we're not growing. &lt;/li&gt;&lt;li&gt;The chance to build something from the ground up. This is the time when what you do has the biggest impact. &lt;/li&gt;&lt;li&gt;Problems worth solving. We're reshaping how work gets done. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.&lt;br&gt;&lt;br&gt;Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.&lt;br&gt;&lt;br&gt;

Product Manager

You must have 3+ years in CSM/account management and customer service tech/ecommerce, strong relationship-building skills, project management experience, and knowledge management expertise.

You will onboard new customers, enhance processes, provide strategy guidance, run workshops, gather feedback, and engage in our Slack community to drive AI automation success.

Dublin

<div>
 <h2 class="jobSectionHeader">About Siena</h2>
 Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.
 If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.
 
 <h2 class="jobSectionHeader"> Some of our values</h2>
 We're not big on corporate-speak, but here's what matters to us:
 <ul>
 <li> We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect.</li>
 <li> We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully.</li>
 <li> We try new things: We're not afraid to do things differently if it means finding better solutions.</li>
 <li> We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens.</li>
 <li> We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow.</li>
 <li> We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing.</li>
 <li> We own it: We're all owners here. We take charge, make the call, and own the outcome.</li>
 </ul>
 
 <h2 class="jobSectionHeader">About the role:</h2>
 As a Customer Success Managers at Siena you'll bring your customer-focused approach to drive success through strong account management, communication, experiments, and process building. You’ll be the owner of designing and executing implementation processes to ensure our customers are successful.
 
 <h2 class="jobSectionHeader"> What you'll be doing:</h2>
 <ul>
 <li>Own the onboarding and implementation process for new customers.</li>
 <li>Continuously improve the onboarding process to shorten the time to value.</li>
 <li>Provide ongoing strategy and guidance to our customers.</li>
 <li>Continuously help brands surpass their AI automation goals by uncovering new opportunities for automation and selective customer engagement.</li>
 <li>Create processes and playbooks to build the Customer Success function.</li>
 <li>Educate our customers - run strategy sessions, workshops, and webinars to showcase new features and strategies.</li>
 <li>Actively contribute to internal and external Knowledge Bases.</li>
 <li>Be the customer’s voice by capturing feedback, product requests, and revealing new pain points to address. Feed the feedback to the product team.</li>
 <li>Engage with customers via our private Slack community.</li>
 </ul>
 
 <h2 class="jobSectionHeader"> Join the team if you:</h2>
 <ul>
 <li>Have 3+ years experience setting customers for success in CSM or account management roles.</li>
 <li>Have 3+ years experience within customer service technology and/or ecommerce background.</li>
 </ul>
 <ul>
 <li>Have a genuine love for building customer relationships and are confident about your hands-on approach in customer-facing interactions: you shine running onboardings, enablement sessions and providing expert guidance.</li>
 <li>You are experienced managing customer success impactful projects with a knack for crushing business goals.</li>
 <li>You have a background in knowledge management, with a primary focus on creating, organising, and maintaining robust and content-rich knowledge libraries.</li>
 <li>Have proven experience working with highly complex technology products.</li>
 <li>You are comfortable with rapid paced startup environments where many hats are to be worn.</li>
 <li>Have stellar written and verbal communication skills.</li>
 <li>Self-starter with a high level of initiative and a ‘can do’ attitude.</li>
 </ul>
 
 <h2 class="jobSectionHeader"> Impress us even further:</h2>
 <ul>
 <li>Showcase your problem-solving, negotiation, and decision-making skills.</li>
 <li>You have helped set up fellow CSMs for success through trainings and knowledge sharing sessions.</li>
 <li>You're highly familiar with the Ecommerce space.</li>
 <li>You know your way around legacy chatbot solutions but are embracing the conversational AI revolution.</li>
 </ul>
 
 <h2 class="jobSectionHeader"> Why Joins Us</h2>
 We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:
 <ul>
 <li>Real impact. Your work will directly shape our product and company.</li>
 <li>A seat at the table. In a small team, every voice matters. Yours will be heard.</li>
 <li>Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy.</li>
 <li>Top pay. Competitive salary and an opportunity for equity or stock grants.</li>
 <li>Time off when you need it. Take at least 15 days. More if you need it.</li>
 <li>Budget to keep learning. Because if you're not growing, we're not growing.</li>
 <li>The chance to build something from the ground up. This is the time when what you do has the biggest impact.</li>
 <li>Problems worth solving. We're reshaping how work gets done.</li>
 </ul>
 
 At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.
 
 Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
</div>


 About Siena
 Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.
 If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.
 
  Some of our values
 We're not big on corporate-speak, but here's what matters to us:
 
   We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect.
   We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully.
   We try new things: We're not afraid to do things differently if it means finding better solutions.
   We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens.
   We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow.
   We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing.
   We own it: We're all owners here. We take charge, make the call, and own the outcome.
 
 
 About the role:
 As a Customer Success Managers at Siena you'll bring your customer-focused approach to drive success through strong account management, communication, experiments, and process building. You’ll be the owner of designing and executing implementation processes to ensure our customers are successful.
 
  What you'll be doing:
 
  Own the onboarding and implementation process for new customers.
  Continuously improve the onboarding process to shorten the time to value.
  Provide ongoing strategy and guidance to our customers.
  Continuously help brands surpass their AI automation goals by uncovering new opportunities for automation and selective customer engagement.
  Create processes and playbooks to build the Customer Success function.
  Educate our customers - run strategy sessions, workshops, and webinars to showcase new features and strategies.
  Actively contribute to internal and external Knowledge Bases.
  Be the customer’s voice by capturing feedback, product requests, and revealing new pain points to address. Feed the feedback to the product team.
  Engage with customers via our private Slack community.
 
 
  Join the team if you:
 
  Have 3+ years experience setting customers for success in CSM or account management roles.
  Have 3+ years experience within customer service technology and/or ecommerce background.
 
 
  Have a genuine love for building customer relationships and are confident about your hands-on approach in customer-facing interactions: you shine running onboardings, enablement sessions and providing expert guidance.
  You are experienced managing customer success impactful projects with a knack for crushing business goals.
  You have a background in knowledge management, with a primary focus on creating, organising, and maintaining robust and content-rich knowledge libraries.
  Have proven experience working with highly complex technology products.
  You are comfortable with rapid paced startup environments where many hats are to be worn.
  Have stellar written and verbal communication skills.
  Self-starter with a high level of initiative and a ‘can do’ attitude.
 
 
  Impress us even further:
 
  Showcase your problem-solving, negotiation, and decision-making skills.
  You have helped set up fellow CSMs for success through trainings and knowledge sharing sessions.
  You're highly familiar with the Ecommerce space.
  You know your way around legacy chatbot solutions but are embracing the conversational AI revolution.
 
 
  Why Joins Us
 We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:
 
  Real impact. Your work will directly shape our product and company.
  A seat at the table. In a small team, every voice matters. Yours will be heard.
  Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy.
  Top pay. Competitive salary and an opportunity for equity or stock grants.
  Time off when you need it. Take at least 15 days. More if you need it.
  Budget to keep learning. Because if you're not growing, we're not growing.
  The chance to build something from the ground up. This is the time when what you do has the biggest impact.
  Problems worth solving. We're reshaping how work gets done.
 
 
 At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.
 
 Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.


Customer Success Manager - Siena AI

Customer Success Manager

You have 3+ years in CSM or account management, ecommerce experience, strong relationship skills, project management, knowledge management, and thrive in fast-paced environments.

You will onboard new customers, improve processes, provide strategic guidance, run workshops, gather feedback, engage in Slack, and contribute to knowledge bases.

Boston

About Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI. Some of our values We're not big on corporate-speak, but here's what matters to us: * We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect. * We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully. * We try new things: We're not afraid to do things differently if it means finding better solutions. * We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens. * We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow. * We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing. * We own it: We're all owners here. We take charge, make the call, and own the outcome. About the role: As a Customer Success Managers at Siena you'll bring your customer-focused approach to drive success through strong account management, communication, experiments, and process building. You’ll be the owner of designing and executing implementation processes to ensure our customers are successful. What you'll be doing: * Own the onboarding and implementation process for new customers. * Continuously improve the onboarding process to shorten the time to value. * Provide ongoing strategy and guidance to our customers. * Continuously help brands surpass their AI automation goals by uncovering new opportunities for automation and selective customer engagement. * Create processes and playbooks to build the Customer Success function. * Educate our customers - run strategy sessions, workshops, and webinars to showcase new features and strategies. * Actively contribute to internal and external Knowledge Bases. * Be the customer’s voice by capturing feedback, product requests, and revealing new pain points to address. Feed the feedback to the product team. * Engage with customers via our private Slack community. Join the team if you: * Have 3+ years experience setting customers for success in CSM or account management roles. * Have 3+ years experience within customer service technology and/or ecommerce background. * Have a genuine love for building customer relationships and are confident about your hands-on approach in customer-facing interactions: you shine running onboardings, enablement sessions and providing expert guidance. * You are experienced managing customer success impactful projects with a knack for crushing business goals. * You have a background in knowledge management, with a primary focus on creating, organising, and maintaining robust and content-rich knowledge libraries. * Have proven experience working with highly complex technology products. * You are comfortable with rapid paced startup environments where many hats are to be worn. * Have stellar written and verbal communication skills. * Self-starter with a high level of initiative and a ‘can do’ attitude. Impress us even further: * Showcase your problem-solving, negotiation, and decision-making skills. * You have helped set up fellow CSMs for success through trainings and knowledge sharing sessions. * You're highly familiar with the Ecommerce space. * You know your way around legacy chatbot solutions but are embracing the conversational AI revolution. Why Joins Us We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer: * Real impact. Your work will directly shape our product and company. * A seat at the table. In a small team, every voice matters. Yours will be heard. * Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy. * Top pay. Competitive salary and an opportunity for equity or stock grants. * Time off when you need it. Take at least 15 days. More if you need it. * Budget to keep learning. Because if you're not growing, we're not growing. * The chance to build something from the ground up. This is the time when what you do has the biggest impact. * Problems worth solving. We're reshaping how work gets done. At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application. Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

About SienaSiena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.Some of our valuesWe're not big on corporate-speak, but here's what matters to us: * We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect. * We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully. * We try new things: We're not afraid to do things differently if it means finding better solutions. * We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens. * We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow. * We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing. * We own it: We're all owners here. We take charge, make the call, and own the outcome.      About the role:As a Customer Success Managers at Siena you'll bring your customer-focused approach to drive success through strong account management, communication, experiments, and process building. You’ll be the owner of designing and executing implementation processes to ensure our customers are successful.What you'll be doing: * Own the onboarding and implementation process for new customers. * Continuously improve the onboarding process to shorten the time to value. * Provide ongoing strategy and guidance to our customers. * Continuously help brands surpass their AI automation goals by uncovering new opportunities for automation and selective customer engagement. * Create processes and playbooks to build the Customer Success function. * Educate our customers - run strategy sessions, workshops, and webinars to showcase new features and strategies. * Actively contribute to internal and external Knowledge Bases. * Be the customer’s voice by capturing feedback, product requests, and revealing new pain points to address. Feed the feedback to the product team. * Engage with customers via our private Slack community.      Join the team if you: * Have 3+ years experience setting customers for success in CSM or account management roles. * Have 3+ years experience within customer service technology and/or ecommerce background. * Have a genuine love for building customer relationships and are confident about your hands-on approach in customer-facing interactions: you shine running onboardings, enablement sessions and providing expert guidance. * You are experienced managing customer success impactful projects with a knack for crushing business goals. * You have a background in knowledge management, with a primary focus on creating, organising, and maintaining robust and content-rich knowledge libraries. * Have proven experience working with highly complex technology products. * You are comfortable with rapid paced startup environments where many hats are to be worn. * Have stellar written and verbal communication skills. * Self-starter with a high level of initiative and a ‘can do’ attitude.      Impress us even further: * Showcase your problem-solving, negotiation, and decision-making skills. * You have helped set up fellow CSMs for success through trainings and knowledge sharing sessions. * You're highly familiar with the Ecommerce space. * You know your way around legacy chatbot solutions but are embracing the conversational AI revolution.      Why Joins UsWe're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer: * Real impact. Your work will directly shape our product and company. * A seat at the table. In a small team, every voice matters. Yours will be heard. * Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy. * Top pay. Competitive salary and an opportunity for equity or stock grants. * Time off when you need it. Take at least 15 days. More if you need it. * Budget to keep learning. Because if you're not growing, we're not growing. * The chance to build something from the ground up. This is the time when what you do has the biggest impact. * Problems worth solving. We're reshaping how work gets done.      At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Boston, Massachusetts, United States

&lt;strong&gt;About Siena&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.&lt;br&gt;&lt;br&gt;If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Some of our values&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We're not big on corporate-speak, but here's what matters to us:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;We put customers first: We work hard to understand our customers. We try to put ourselves in their position and do more than they expect. &lt;/li&gt;&lt;li&gt;We're direct and honest: We believe in straightforward, truthful communication. We say what we think, clearly and respectfully. &lt;/li&gt;&lt;li&gt;We try new things: We're not afraid to do things differently if it means finding better solutions. &lt;/li&gt;&lt;li&gt;We step up: When we see a chance to make a difference, we take it. We trust ourselves to decide and take responsibility for what happens. &lt;/li&gt;&lt;li&gt;We're quick on our feet: We adapt to changes and challenges. We see them as chances to learn and grow. &lt;/li&gt;&lt;li&gt;We stay curious: We ask questions and explore new ideas. What we learn helps us keep growing. &lt;/li&gt;&lt;li&gt;We own it: We're all owners here. We take charge, make the call, and own the outcome. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About the role:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a Customer Success Managers at Siena you'll bring your customer-focused approach to drive success through strong account management, communication, experiments, and process building. You’ll be the owner of designing and executing implementation processes to ensure our customers are successful.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What you'll be doing:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Own the onboarding and implementation process for new customers. &lt;/li&gt;&lt;li&gt;Continuously improve the onboarding process to shorten the time to value. &lt;/li&gt;&lt;li&gt;Provide ongoing strategy and guidance to our customers. &lt;/li&gt;&lt;li&gt;Continuously help brands surpass their AI automation goals by uncovering new opportunities for automation and selective customer engagement. &lt;/li&gt;&lt;li&gt;Create processes and playbooks to build the Customer Success function. &lt;/li&gt;&lt;li&gt;Educate our customers - run strategy sessions, workshops, and webinars to showcase new features and strategies. &lt;/li&gt;&lt;li&gt;Actively contribute to internal and external Knowledge Bases. &lt;/li&gt;&lt;li&gt;Be the customer’s voice by capturing feedback, product requests, and revealing new pain points to address. Feed the feedback to the product team. &lt;/li&gt;&lt;li&gt;Engage with customers via our private Slack community. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Join the team if you:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Have 3+ years experience setting customers for success in CSM or account management roles. &lt;/li&gt;&lt;li&gt;Have 3+ years experience within customer service technology and/or ecommerce background. &lt;/li&gt;&lt;li&gt;Have a genuine love for building customer relationships and are confident about your hands-on approach in customer-facing interactions: you shine running onboardings, enablement sessions and providing expert guidance. &lt;/li&gt;&lt;li&gt;You are experienced managing customer success impactful projects with a knack for crushing business goals. &lt;/li&gt;&lt;li&gt;You have a background in knowledge management, with a primary focus on creating, organising, and maintaining robust and content-rich knowledge libraries. &lt;/li&gt;&lt;li&gt;Have proven experience working with highly complex technology products. &lt;/li&gt;&lt;li&gt;You are comfortable with rapid paced startup environments where many hats are to be worn. &lt;/li&gt;&lt;li&gt;Have stellar written and verbal communication skills. &lt;/li&gt;&lt;li&gt;Self-starter with a high level of initiative and a ‘can do’ attitude. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Impress us even further:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Showcase your problem-solving, negotiation, and decision-making skills. &lt;/li&gt;&lt;li&gt;You have helped set up fellow CSMs for success through trainings and knowledge sharing sessions. &lt;/li&gt;&lt;li&gt;You're highly familiar with the Ecommerce space. &lt;/li&gt;&lt;li&gt;You know your way around legacy chatbot solutions but are embracing the conversational AI revolution. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why Joins Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We're a startup. We can't offer you fancy offices or extra perks. But here's what we can offer:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Real impact. Your work will directly shape our product and company. &lt;/li&gt;&lt;li&gt;A seat at the table. In a small team, every voice matters. Yours will be heard. &lt;/li&gt;&lt;li&gt;Freedom to work your way. Home, coffee shop, moon base - if you're productive, we're happy. &lt;/li&gt;&lt;li&gt;Top pay. Competitive salary and an opportunity for equity or stock grants. &lt;/li&gt;&lt;li&gt;Time off when you need it. Take at least 15 days. More if you need it. &lt;/li&gt;&lt;li&gt;Budget to keep learning. Because if you're not growing, we're not growing. &lt;/li&gt;&lt;li&gt;The chance to build something from the ground up. This is the time when what you do has the biggest impact. &lt;/li&gt;&lt;li&gt;Problems worth solving. We're reshaping how work gets done. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.&lt;br&gt;&lt;br&gt;Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.&lt;br&gt;&lt;br&gt;

Siena AI

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