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Product Specialist - Legal Documents

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BigHand

12d ago

  • Job
    Full-time
    Mid & Senior Level
  • Legal
    Product

AI generated summary

  • You must have advanced Microsoft Office skills, troubleshoot proactively, work independently or in a team, communicate effectively, manage workloads well, and prioritize tasks in a high-pressure environment.
  • You will install software, customize Microsoft Office templates, conduct quality control, support client testing, manage issues, produce documentation, and update the project manager on progress.

Requirements

  • - Advanced knowledge of Microsoft Office applications (Word, PowerPoint and Excel).
  • - Able to diagnose and troubleshoot issues with a pro-active approach to finding the best solution.
  • - Self-motivated with the ability to work both independently and in a team.
  • - Able to call on experience to offer advice and best practice guidance when needed.
  • - Excellent communication skills both virtually and face to face.
  • - Have the organizational skills to manage workloads efficiently, independently and with full accountability.
  • - Strong documentation and record keeping skills.
  • - Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • - (Desirable) Experience with SQL Server infrastructure, SQL Server Management Studio.
  • - (Desirable) Advanced knowledge of BigHand Document Creation and Pitching and Proposals products.
  • - (Desirable) Experience in the Legal sector.

Responsibilities

  • Install BigHand “software” on client site or remotely and configure as needed.
  • Design and build customized Microsoft Office templates and associated configurations (including customization of the UI, ribbons and wizards, dynamic document content and printing configurations) within the agreed timelines.
  • Perform quality control tests against customized templates and configuration files.
  • Delivery of customized templates and configuration files to the client for testing and provide support during testing.
  • To review and interpret project scopes and obtain clarification and supporting materials where needed.
  • Triage issues raised by clients and escalate where required.
  • Produce final hand-over documentation as agreed.
  • Keep the PM informed on the progress of the project against plan and raise issues and concerns in a timely manner.
  • Escalate cases for development.

FAQs

What is the primary responsibility of the Legal Documents Product Specialist?

The primary responsibility is to have a full understanding of the BigHand Document Creation products to efficiently implement the software, consult with clients, provide best practice guidance, and support the product post go-live.

What qualifications are required for the Legal Documents Product Specialist position?

Candidates should have advanced knowledge of Microsoft Office applications, be able to diagnose and troubleshoot issues proactively, possess excellent communication skills, and have strong organizational skills. Desirable qualifications include experience with SQL Server infrastructure and familiarity with BigHand Document Creation products.

Is experience in the legal sector necessary for this role?

While experience in the legal sector is desirable, it is not explicitly required for the role.

How many holidays does BigHand offer annually?

BigHand offers 15 days of holiday per year, excluding public holidays, along with 2 personal days and 3 additional days off between Christmas and New Year.

What kind of benefits does BigHand provide to its employees?

BigHand offers wellbeing benefits including medical, dental, vision, and online therapy programs, as well as family benefits, financial benefits, and opportunities for career growth.

Does this position involve team collaboration?

Yes, the position involves both independent work and collaboration within a team environment.

What is the process for handling client issues?

The Product Specialist will triage issues raised by clients, prioritize them, document and analyze them, and escalate cases for development as required.

Are there opportunities for career growth at BigHand?

Yes, BigHand provides career growth opportunities and options for study leave.

How does BigHand support employee wellbeing?

BigHand supports employee wellbeing through a variety of programs, including access to online therapy, wellness days, and company volunteering events.

What is BigHand's commitment to Diversity, Equity, and Inclusion (DEI)?

BigHand is dedicated to recruiting based on capability and potential and is committed to advancing a culture of belonging by embracing differing viewpoints and ideas.

BigHand

Technology
Industry
201-500
Employees

Mission & Purpose

BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. We build and invest in technologies that help you to identify improvements across lawyer & support staff resourcing, document production, financial performance and matter pricing. We enable you to give your customers a better experience while empowering your people to be the best. Whether you have one, a mix, or all of our products, our goal is to be your most trusted and value-add partner, enabling you to be successful in your role. We support you to make big happen.