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Production Support Officer (4 to 8 Years)

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Citi

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Pune

AI generated summary

  • You should have 4-8 years in production support, Oracle, Unix, and basic business knowledge, with strong communication skills and familiarity with problem management tools.
  • You will provide technical and business support for applications, liaise with users and technology groups, analyze risks, ensure app quality, and manage documentation while participating in releases and recovery testing.

Requirements

  • 4 to 8 years of experience in production support environment
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
  • Participation in some process improvements.
  • Previous experience or interest in standardization of procedures and practices.
  • Basic Business knowledge/ understanding of financial markets and products.
  • Knowledge/ experience of problem Management Tools.
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Good all-round team member
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholder
  • Must haves: Production support experience, Databases (Preferably Oracle) & Unix
  • Good to Have: ServiceNow and ETL Experience.
  • Education:
  • Bachelor’s/University degree or equivalent experience

Responsibilities

  • The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Participates in disaster recovery testing.
  • Participate in application releases, from development, testing and deployment into production.
  • Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
  • Considers implications of the application of technology to the current environment.
  • Analyzes applications to identify risks, vulnerabilities and security issues.
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exchanges ideas and information.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Performs other duties and functions as assigned in a concise and logical manner.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

FAQs

What is the required experience for the Production Support Officer position?

The position requires 4 to 8 years of experience in a production support environment.

What technical skills are essential for this role?

The must-haves include production support experience, knowledge of databases (preferably Oracle), and proficiency in Unix.

Are there any preferred tools or technologies that candidates should be familiar with?

Yes, experience with ServiceNow and ETL tools is considered a good addition.

What are the primary responsibilities of the Production Support Officer?

The main responsibilities include providing technical and business support for users of Citi Applications, participating in application releases, performing post-release checkouts, and analyzing applications for risks and vulnerabilities.

Is a specific education level required for this position?

Yes, a bachelor’s/university degree or equivalent experience is required.

What kind of communication skills are necessary for the role?

Candidates must demonstrate clear and concise written and verbal communication skills, along with developed communication and diplomacy skills to persuade and influence.

How important is teamwork in this position?

Teamwork is crucial as the role involves effectively sharing information with other support team members and collaborating with other technology teams.

Will the Production Support Officer act independently?

Yes, the role allows for a limited level of direct supervision, and candidates can exercise independence of judgment and autonomy.

Is participation in disaster recovery testing required?

Yes, participating in disaster recovery testing is one of the responsibilities of this role.

What is the impact of this role on the organization?

The position has a direct impact on the business by ensuring the quality of work by self and others, affecting own team and closely related work teams.

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Citi

Finance
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

Citigroup Inc. or Citi is an American multinational investment bank and financial services corporation headquartered in New York City. Citi's operation is to provide financial services that enable growth and economic progress. Core activities are safeguarding assets, lending money, making payments and accessing the capital markets.

Benefits

  • Live Well, Stay Healthy

    Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Paid parental leave

    We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  • Save well, for now and your future

    We empower our employees to manage their financial well-being and help them plan for the future.

  • Keep learning

    Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • Be well, take time off

    We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  • Support Your Community

    We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.