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Profit Protection Compliance Manager - London

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Delaware North

14d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Facilities Management
  • London

AI generated summary

  • You should have management experience in Profit Protection or hospitality, strong communication skills, knowledge of health and safety, HR law, and investigative practices. Flexibility for travel and events is essential.
  • You will ensure compliance with policies, monitor security incidents, conduct revenue investigations, evaluate staff performance, and assess training to enhance team effectiveness on event days.

Requirements

  • Experienced in coaching and mentoring others to drive performance.
  • Excellent communication skills with all levels of staff.
  • Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
  • Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
  • Working knowledge of HR Employment law.
  • Experience in conducting corporate investigation interviews.
  • Investigation Report & Statement writing.
  • Flexible to support mobile working across UK business.
  • Able to work weekends and evening events to support Profit Protection & Compliance duties.

Responsibilities

  • Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
  • Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
  • Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
  • Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
  • Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.

FAQs

What is the employment type for the Profit Protection Compliance Manager role?

The role is offered on a casual worker agreement basis.

What venues will I be working at?

You will be working across various London stadia sites, including Wembley Stadium, London Stadium, and Emirates.

What are the typical working hours for this position?

Most events take place on weekends and/or in the evening, so availability during these times is required.

What are the main responsibilities of the Profit Protection Compliance Manager?

You will be responsible for delivering the Profit Protection & Compliance event day agenda, monitoring compliance with policies, managing security-related incidents, conducting revenue & stock variance investigations, and carrying out staff assessments.

Is prior experience required for this role?

Yes, proven experience in profit protection, management, or supervisory roles within catering/hospitality operations is necessary.

Will I need to conduct investigations as part of my duties?

Yes, you will be expected to conduct corporate investigation interviews and write investigation reports and statements.

Is there a requirement to be flexible with working locations?

Yes, you should be flexible to support mobile working across the UK business.

Are there any specific communication skills needed for this role?

Excellent communication skills with all levels of staff are crucial for this position.

What qualities should I have to be successful in this role?

You should be experienced in coaching and mentoring, have a good knowledge of operational standards and health and safety, and be flexible to work evening and weekend events.

What kind of company culture does Delaware North UK promote?

Delaware North UK prides itself on providing a fun work environment where employees can enjoy their jobs in iconic locations while being supported in achieving their career goals.

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Delaware North

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.