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Program Manager

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American Express

2mo ago

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  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • $110K - $190K
  • Phoenix

Requirements

  • Works with customers, key partners, and colleagues to define a program vision and roadmap that is aligned to the overarching GAM and DW strategies. This includes identification of needed solutions, required capabilities, and process gaps.
  • Maintains asset management program backlogs and roadmaps, tracks initiatives across global teams to meet timelines, identifies risks and dependencies and removes roadblocks.
  • Empowers DW teams through the introduction, management and administration of efficient tools and processes.
  • Documents processes, key learnings, and best practices for Global Asset Management.
  • Manages stakeholders across business and Technology to refine requirements and deliver complex solutions.
  • Works in collaboration with other Global Asset Management, Site Services, and Engineering teams to develop, test and deliver the defined capabilities and rapidly iterate new asset solutions.
  • Coordinates all change management and steering committee engagements.
  • Works with the Director of Global Asset Management to foster relationships and coalitions with business units outside of Global Asset Management.
  • Qualifications:
  • Minimum of 5 years of related experience, asset management and/or IT delivery.
  • Experience in Program Management.
  • Superior organizational skills and attention to detail.
  • Strategic thinker, who is able to combine technical skills with overall business strategy to creatively resolve complex problems in a dynamic environment.
  • Shown ability to handle multiple contending priorities, including planning, management, and execution of responsibilities while navigating high levels of ambiguity comfortably.
  • Excellent oral and written communication skills and ability to present clearly to various levels of leadership.
  • Familiarity with asset life cycle management.
  • Strong collaboration, relationship building, and influencing skills.
  • Ability to partner effectively within a diverse and globally dispersed team.
  • Proven ability to drive analytical decision-making, identifying trends and develop key insights.
  • Proficient across MS Office applications and familiarity with Power BI, ServiceNow, Mural, Airtable, OneCMS.

Responsibilities

  • The Program Manager position is an exciting opportunity for an accomplished professional with strong program management and enterprise solutions experience. In this role, you will be part of a team responsible for Global Asset Management (GAM) in Digital Workplace focused primarily on laptops, desktops, and peripheral devices.
  • This role will require continual partnership across Digital Workplace, Information Security, and IT Service Management to ensure enterprise standards and frameworks are maintained and internal processes are comprehensive. This role is key to the ongoing transformation and maturation of the GAM team as it strategically evolves into a more sustainable program. The Program Manager will be responsible for driving meaningful outcomes across inventory management, forecasting, lifecycle management and distribution of end user computing devices and peripherals.

FAQs

What is the primary focus of the Program Manager position at American Express?

The primary focus of the Program Manager position is to oversee the Global Asset Management (GAM) team within the Digital Workplace, specifically responsible for laptops, desktops, and peripheral devices. The role entails managing inventory, lifecycle, forecasting, and distribution of end-user computing devices.

What kind of experience is required for this Program Manager role?

A minimum of 5 years of related experience in asset management and/or IT delivery, along with experience in program management, is required for this role.

What skills are essential for a successful Program Manager at American Express?

Essential skills include superior organizational skills, strategic thinking, strong oral and written communication skills, collaboration, relationship building, analytical decision-making, and familiarity with asset life cycle management.

Will the Program Manager need to interact with other departments?

Yes, the Program Manager will need to collaborate with stakeholders across business and technology units, as well as coordinate with other GAM, Site Services, and Engineering teams to ensure successful delivery of capabilities and asset solutions.

What tools and applications should the Program Manager be proficient in?

The Program Manager should be proficient in MS Office applications and have familiarity with tools such as Power BI, ServiceNow, Mural, Airtable, and OneCMS.

What is the salary range for the Program Manager position?

The salary range for this position is $110,000.00 to $190,000.00 annually, in addition to bonus and benefits.

What kind of benefits does American Express offer to its employees?

American Express offers competitive base salaries, bonus incentives, a 6% company match on retirement savings, comprehensive medical/dental/vision benefits, paid parental leave, wellness support, career development opportunities, and more.

Is remote work an option for the Program Manager role?

Yes, American Express provides flexibility in working arrangements, which can include hybrid, onsite, or fully virtual options depending on the role and business need.

What is the vision and mission of the Digital Workplace team at American Express?

The vision is to provide the world’s best digital colleague experience for everyone, everywhere, every day, and the mission is to offer an ever-improving ecosystem that empowers colleagues to work safely and effectively from anywhere.

Is American Express an equal opportunity employer?

Yes, American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.