FAQs
What is the primary focus of the Program Manager position at American Express?
The primary focus of the Program Manager position is to oversee the Global Asset Management (GAM) team within the Digital Workplace, specifically responsible for laptops, desktops, and peripheral devices. The role entails managing inventory, lifecycle, forecasting, and distribution of end-user computing devices.
What kind of experience is required for this Program Manager role?
A minimum of 5 years of related experience in asset management and/or IT delivery, along with experience in program management, is required for this role.
What skills are essential for a successful Program Manager at American Express?
Essential skills include superior organizational skills, strategic thinking, strong oral and written communication skills, collaboration, relationship building, analytical decision-making, and familiarity with asset life cycle management.
Will the Program Manager need to interact with other departments?
Yes, the Program Manager will need to collaborate with stakeholders across business and technology units, as well as coordinate with other GAM, Site Services, and Engineering teams to ensure successful delivery of capabilities and asset solutions.
What tools and applications should the Program Manager be proficient in?
The Program Manager should be proficient in MS Office applications and have familiarity with tools such as Power BI, ServiceNow, Mural, Airtable, and OneCMS.
What is the salary range for the Program Manager position?
The salary range for this position is $110,000.00 to $190,000.00 annually, in addition to bonus and benefits.
What kind of benefits does American Express offer to its employees?
American Express offers competitive base salaries, bonus incentives, a 6% company match on retirement savings, comprehensive medical/dental/vision benefits, paid parental leave, wellness support, career development opportunities, and more.
Is remote work an option for the Program Manager role?
Yes, American Express provides flexibility in working arrangements, which can include hybrid, onsite, or fully virtual options depending on the role and business need.
What is the vision and mission of the Digital Workplace team at American Express?
The vision is to provide the world’s best digital colleague experience for everyone, everywhere, every day, and the mission is to offer an ever-improving ecosystem that empowers colleagues to work safely and effectively from anywhere.
Is American Express an equal opportunity employer?
Yes, American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.