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Project Logistics Specialist (m/w/d) Hamburg

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Logistics
  • Hamburg

AI generated summary

  • You need a completed logistics training, extensive shipping experience, project handling skills, strong communication in German/English, problem-solving ability, and a customer-oriented, flexible attitude.
  • You will handle customer inquiries, manage order processing, analyze KPIs, maintain client relationships, and ensure compliance with specific requirements through regular communication.

Requirements

  • Abgeschlossene Berufsausbildung im Bereich Spedition- und Logistikdienstleistungen
  • Mehrjährige Erfahrung im Speditionsumfeld über verschiedene Verkehrsträger hinweg (See-, Luft- und Landtransporte)
  • Erfahrung in der Abwicklung von Groß- und Spezialprojekten
  • Hervorragende Kommunikationsfähigkeiten und Verhandlungsgeschick in deutscher und englischer Sprache
  • Ausgeprägte Problemlösungskompetenz und hohe Eigeninitiative um situative Entscheidungen treffen zu können
  • Teamplayer mit hoher Service- und Kundenorientierung
  • Hohe Flexibilität und Bereitschaft zur Arbeit über das gängige Maß hinaus

Responsibilities

  • Erster Ansprechpartner für Kundenanfragen von Großkunden: von der Erfassung und Verhandlung von Angeboten über die operative Auftragsabwicklung bis hin zur Reklamationsbearbeitung in Abstimmung mit anderen internen Abteilungen
  • Qualifizierung von Kundendaten und Erstellung der weiterführenden SOP
  • Steuerung der Auftragsabwicklung und kontinuierlicher Austausch mit Kunden und internen Abteilungen zur einwandfreien Leistungserbringung sowie kontinuierlichen Evaluation und Optimierung der Abläufe
  • Aufbau und Analyse von Kunden-KPI, regelmäßiges Reporting und Ableitung von Optimierungen im Sinne der kontinuierlichen Verbesserung
  • Pflege und Ausbau der Kundenbeziehungen innerhalb eines proaktiven, regelmäßigen Austauschs innerhalb von Kundenmeetings zur Ermittlung von Bedürfnissen und Problemen
  • Sicherstellung einer transparenten Dokumentation kundenspezifischer Vorschriften

FAQs

What is the main responsibility of a Project Logistics Specialist at Kühne + Nagel?

The main responsibility is the complete order processing for large clients and projects in the Industrial Projects segment, which includes negotiating, operational organization, and ensuring high-quality service delivery.

What qualifications are required for this position?

Candidates should have a completed vocational training in freight forwarding and logistics services, several years of experience in logistics across various transport modes, and expertise in handling large and special projects.

What languages should I be proficient in for this role?

Proficiency in both German and English is required, as excellent communication skills and negotiation competency in these languages are essential for the job.

Is experience in project logistics necessary for this position?

Yes, experience in the logistics environment, particularly with large and special project handling, is necessary for this role.

What are the key tasks associated with the position?

Key tasks include being the first point of contact for customer inquiries, managing the complete order processing, continuous evaluation of processes, building customer relationships, and ensuring transparent documentation of customer-specific regulations.

What benefits does Kühne + Nagel offer to employees?

Kühne + Nagel offers various benefits including health programs, opportunities for professional and personal development, a modern workplace, employee discounts, and an employee referral bonus.

Is teamwork important for this position?

Yes, being a team player with a strong service and customer orientation is vital for success in this role.

Are there opportunities for career advancement with Kühne + Nagel?

Yes, Kühne + Nagel emphasizes professional and personal growth and offers various development opportunities for employees.

Who can I contact for more information about this job?

For more information, you can contact Bastian Holzmann at +49(0)30 403 637 1513.

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

Transportation
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.